You Have Questions, We Have the Answers

Consult our FAQs below.


Should my doctor attend?

Many members bring their doctors because the courses can benefit all leaders of the practice. However many members feel strongly that AADOM time is their time. They consider the conference and the networking opportunities to be valuable time spent out of the practice. There is no wrong answer! If your doctor decides to come, he or she won’t be alone – we have many dentists that attend with their teams. In particular, we have seen an increase in new dentists who want to learn management basics before they open their practices. AADOM encourages attendance of any team member involved in the management of the practice, including the doctor. The more team members who attend, the easier it is to implement new strategies upon returning to the practice.

Should I bring my team?

ABSOLUTELY. We recommend you bring all front office team members to this conference. Enjoy the benefits of team building, easier systems implementation, covering more educational courses at one time, etc. Plus, practices bringing three or more team members receive a registration discount!

My husband/wife is the doctor – are there courses for them?

The Dental Spouse Business Network (DSBN) was created for you! The courses are appropriate for both the dental spouse and their partner. This year’s speaker is Susan Gunn, who has spent years helping spouses protect their dental offices. The discussion will focus on how you can reduce your risk of theft, fraud, and embezzlement in your office. Our DSBN Roundtable will be led by the DSBN Facebook liaison Teresa Duncan. She’ll facilitate discussion that will provide guidance for, support of, and most of all – solutions to common dentist/spouse issues. The other conference sessions are appropriate and recommended to anyone in a dental leadership position.Scottsdale is also a great place for a family vacation! We hear from many spouses that this is a good strategic getaway for a doctor and spouse. If your doctor or spouse chooses to not attend the conference, then we understand. But we think they’ll be missing out!

How can I find a roommate?

You can always post an inquiry on our member forum, and for years this has been a resource for members looking to reduce conference costs. We do not recommend soliciting roommates on our AADOM Facebook page. However, if you are a member of the Virtual Study Club or Local AADOM Chapter, you can also post your request in their private forums. We urge you to exercise caution when reaching out to any stranger – even if they’re part of AADOM. We have a specific Conference category in general AADOM Forum where attendees can connect to discuss rooming and carpooling options.

I work for a specialty office. Does it make sense for me to attend?

All of our courses are geared for any practice administrator, office manager or dental team member. The information can be applied in most any dental setting. This year we will feature Specialty topics during our Forum LIVE! session providing an opportunity to discuss your office setting. You will also enjoy the Specialty Roundtable networking event that will take place during Thursday’s breakfast and lunch. This is one of our most popular conference features and we’re excited to help you meet other specialty colleagues!


What if I arrive at the conference and decide to switch classes?

You can alert the registration team, and if there is room in the class, you will be added. Many of our courses were sold out or near capacity last year – if we can accommodate your request, we certainly will!

I’m having trouble with my registration or I want to change my course selection.

Please contact, or via phone at (888) 570-0899 with your concerns.

What meals are included in my registration fee?

Your conference tuition includes breakfast and lunch on Thursday, Friday and Saturday 9/7/17 –9/9/17. Network with your peers and our dedicated exhibitors over breakfast and lunch in the Kierland Grand Ballroom each day.

What is the Ultimate Education package?

The Ultimate Education (UE) package is the best value for attending the conference. In addition to conference tuition, you will also receive access to three of the most popular AADOM educational offerings. You have a choice between the Virtual Study Club (VSC – for experienced office managers), the Foundations of Dental Practice Management series (FDPM – a training series for new team members) or the Insurance eSSENTIALS, a program delving into the nitty-gritty of handling dental insurance. Purchasers of the UE package can obtain conference CE plus 6 CE for the VSC or FDPM courses and 4 CE for the Insurance eSSENTIALS. CE units count toward Fellowship achievement or maintenance. VSC, FDPM and IE sessions are all recorded for convenient access.


What is appropriate attire for the conference?

We recommend business casual. Keep in mind that many of the breakout rooms get chilly, so we suggest bringing a light jacket or sweater with you. While the Kierland Resort is not an extremely large property, we do suggest you wear comfortable shoes. We also suggest bringing along casual attire, for social events, dinner, etc. If you plan to attend our Friday night Social Event, we are hosting AADOM’s I the 80’s Party at Marshall’s Outpost on the Kierland property. As you can guess, this is an 80’s theme party so feel free to throw back to the 80’s attire!

Will there be WiFi access in the conference rooms?

WiFi access will be available in all guest rooms, in the hotel lobby and in the individual class rooms. We suggest downloading and/or printing any speaker handouts before the conference to assure you have the needed materials prior to your sessions.

Is the conference in the hotel or in a separate location?

The Conference is being held in Kierland Grand Ballroom and Trailblazers area of the Westin Kierland Resort. For your convenience, an AADOM room block is available at the resort. Reserve your room early as last year we sold out our room block!


The conference dates are September 7-9 but you have classes scheduled for the September 6th. Why should I come in early for any of those courses?

Over the years we’ve repeatedly been asked to provide more advanced, high-level manager courses. To meet that need we have decided to offer three full day sessions on Wednesday; a full day medical billing workshop, a full day hygiene profitability course and a full day Train the Trainer course for group practice managers. The medical billing course sold out last year and is also expected to be full this year. Both the Medical Billing and Hygiene courses will ask you to bring information specific to your practice so that you can make decisions relevant to your situation. The course instructors – Christine Taxin, Rachel Wall, Heidi Arndt and Deena Ali – are popular speakers who have been long-time supporters of AADOM and administrative education. Past AADOM audiences have given them rave reviews. We’re confident you will benefit tremendously by any of the three courses!

What is the AADOM Forum Live! session about?

We are excited to bring back Forum Live! Members know that our forum is a place to share knowledge and to find the answers to the most common (and uncommon) managerial issues. We will have different areas set up for discussion of topics such as:

  • Gossip and conflict in the office
  • Insurance changes
  • Compliance
  • Leading team meetings
  • Doctor/Manager relations

…and more!

Special sections for new managers and specialty practices will also be available. Meet other practice administrators that are facing the same issues you face!

How are educational speakers chosen?

Speakers can be chosen by either:

  • Being scouted at another dental meeting
  • Submitting their course for consideration
  • Member recommendation

The Speaker Selection Committee reviews the candidates and contacts them to discuss topics best suited for dental practice management. The selection process takes 2-3 months and begins a year in advance of the next year.

What is the difference between the Educational Sessions and the Sponsored Educational Breakouts?

The Educational Session speakers are chosen by AADOM’s Speaker Selection Committee. We work hard to bring you the best of the industry and have received rave reviews every year. Some speakers may be sponsored by a company, but they must disclose this at the beginning of the course. Sponsor endorsements are not permitted during Educational Sessions. The Sponsored Exhibitor Showcase sessions are a part of a sponsorship package purchased by supporting companies of AADOM. These sessions will be hosted and run by the sponsoring company. They may bring in a non-company speaker or may choose to have a company representative lead the session. You may be exposed to the company product, but most companies choose to focus on education, not sales.