You Have Questions, We Have the Answers

Consult our FAQs below.


Should my doctor attend?
Many members bring their doctors because the courses can benefit all leaders of the practice. However many members feel strongly that AADOM time is their time. They consider the conference and the networking opportunities to be valuable time spent out of the practice. There is no wrong answer! If your doctor decides to come, he or she won’t be alone – we have many dentists that attend with their teams. In particular, we have seen an increase in new dentists who want to learn management basics before they open their practices. AADOM encourages attendance of any team member involved in the management of the practice, including the doctor. The more team members who attend, the easier it is to implement new strategies upon returning to the practice.
Should I bring my team?
ABSOLUTELY. We recommend you bring all front office team members to this conference. Enjoy the benefits of team building, easier systems implementation, covering more educational courses at one time, etc. Plus, practices bringing three or more team members receive a registration discount!
My husband/wife is the doctor – are there courses for them?
The Dental Spouse Business Network (DSBN) was created for you! The courses are appropriate for both the dental spouse and their partner. This year’s speaker is Janis Hurley, who has spent years helping spouses confidently accept their role as the spouse. The discussion will focus on how you learn to present yourself as the practice partner, get comfortable and celebrate your role as the spouse and lead the team effectively. Our DSBN Roundtable will be led by the DSBN Facebook liaison Teresa Duncan. She’ll facilitate discussion that will provide guidance for, support of, and most of all – solutions to common dentist/spouse issues. The other conference sessions are appropriate and recommended to anyone in a dental leadership position. San Antonio is also a great place for a family vacation! We hear from many spouses that this is a good strategic getaway for a doctor and spouse. If your doctor or spouse chooses to not attend the conference, then we understand. But we think they’ll be missing out!
How can I find a roommate?
You can always post an inquiry on our member forum, and for years this has been a resource for members looking to reduce conference costs. We do not recommend soliciting roommates on our AADOM Facebook page. However, if you are a member of a Local AADOM Chapter or our AADOM Specialty Network you can also post your request in their private forums and Facebook pages. We urge you to exercise caution when reaching out to any stranger – even if they’re part of AADOM. We have a specific Conference category in general AADOM Forum where attendees can connect to discuss rooming and carpooling options.
I work for a specialty office. Does it make sense for me to attend?
All of our courses are geared for any practice administrator, office manager or dental team member. The information can be applied in most any dental setting. We will feature Specialty topics during our Forum LIVE session providing an opportunity to discuss your office setting. You will also enjoy the Specialty Roundtable networking event that will take place during Friday’s breakfast and lunch. This is one of our most popular conference features and we’re excited to help you meet other specialty colleagues!


What if I arrive at the conference and decide to switch classes?
You can alert the registration team, and if there is room in the class, you will be added. Many of our courses were sold out or near capacity last year – if we can accommodate your request, we certainly will!
I’m having trouble with my registration or I want to change my course selection.
Please contact, or via phone at (888) 570-0899 with your concerns.
What meals are included in my registration fee?
Your conference tuition includes breakfast and lunch on Thursday, Friday and Saturday 7/19/18 – 7/21/18. Network with your peers and our dedicated exhibitors over breakfast and lunch in Salons E-M each day.


What is appropriate attire for the conference?
We recommend business casual. Keep in mind that many of the breakout rooms get chilly, so we suggest bringing a light jacket or sweater with you. We also suggest you wear comfortable shoes. Bring along casual attire for social events, dinner, etc.
Will there be WiFi access in the conference rooms?
WiFi access will be available in all guest rooms, in the hotel lobby and in the individual class rooms. We suggest downloading and/or printing any speaker handouts before the conference to assure you have the needed materials prior to your sessions.
Is the conference in the hotel or in a separate location?
The Conference is being held in Salons A-M and the related Foyer areas of the San Antonio Marriott Rivercenter. For your convenience, an AADOM room block is available at the resort. Reserve your room early as last year we sold out our room block!


The conference dates are July 19-21 but you have classes scheduled for the July 18th. Why should I come in early for any of those courses?
In 2017 we offered full day sessions at the request of many attendees who wanted more advanced courses. These were such a big hit with everyone, we wanted to bring back options for Wednesday. We’re offering three half-day sessions on Wednesday; a detailed insurance course , a session for new office managers, and back by popular demand our Train the Trainer course for group practice managers. Past AADOM audiences have given all of these sessions and speakers rave reviews. We’re confident you will benefit tremendously by any of the three courses!
What are the AADOM Forum Live! sessions about?

AADOM members know that our forum is a place to share knowledge and to find the answers to the most common (and uncommon) managerial issues. Forum LIVE is just that, we give attendees the opportunity to experience the members only forum IRL, (in real life).  For 2018 we’ve also added two Forum LIVE sessions specifically for specialty practices. So whether you’re a practice manager for a general practice office or a specialty practice, you have the opportunity to network with and learn from your peers!

We will have different areas set up for discussion of topics such as:

  • Gossip and conflict in the office
  • Insurance changes
  • Compliance
  • Leading team meetings
  • Doctor/Manager relations

…and more!

How are educational speakers chosen?

Speakers can be chosen by either:

  • Being scouted at another dental meeting
  • Submitting their course for consideration
  • Member recommendation

The Speaker Selection Committee reviews the candidates and contacts them to discuss topics best suited for dental practice management. The selection process takes 2-3 months and begins a year in advance of the next year.

What is the difference between the Educational Sessions and the Sponsored Educational Breakouts?
The Educational Session speakers are chosen by AADOM’s Speaker Selection Committee. We work hard to bring you the best of the industry and have received rave reviews every year. Some speakers may be sponsored by a company, but they must disclose this at the beginning of the course. Sponsor endorsements are not permitted during Educational Sessions. The Sponsored Exhibitor Showcase sessions are a part of a sponsorship package purchased by supporting companies of AADOM. These sessions will be hosted and run by the sponsoring company. They may bring in a non-company speaker or may choose to have a company representative lead the session. You may be exposed to the company product, but most companies choose to focus on education, not sales.