Course Descriptions

Pick a day to learn what's happening.

Wednesday: Half Day Pre-Conference Sessions

Optional half day courses, additional tuition will be added to your registration fee.

Headshot of Heidi Arndt, RDH, BSDH &Deena Ali, RDH, BS, MBA

Heidi Arndt, RDH & Deena Ali, RDH

Heidi Arndt RDH, BSDH has been working in the dental field for over 18 years. Her experience stretches from working as a treatment coordinator, dental assistant, and practice manager before graduating from the University of Minnesota with a bachelor’s degree in Dental Hygiene.

Heidi spent the early part of her career working in private practice and at the Mayo Clinic (Department of Dental Specialties). In 2002, Heidi began working for American Dental Partners, where she was a dental hygiene mentor/coach and was later promoted to Director, Dental Hygiene Development. Heidi managed over $140 million in annual revenue, and led all dental hygiene development activities for American Dental Partners affiliated dental groups (more than 250 practices and 1000 dental hygienists across the entire United States). Heidi created and implemented a mentoring and dental hygiene development curriculum, that improved patient care, created accountability increased hygiene profits exponentially year after year.

In 2011, Heidi launched Enhanced Hygiene. She is dedicated to helping dental groups support the development and enhance the value of their dental hygiene team. Heidi’s coaching and training programs have helped hundreds of practices achieve their long sought after goals – improving leadership, teamwork, organizational systems, patient care, patient service, verbal skills, and the bottom line.

Deena is a Registered Dental Hygienist and business leader with over 15 years of
clinical and leadership experience. Deena began her career as a practicing hygienist
and has worked in various environments strengthening her skill-sets in different roles. Deena has a passion for dentistry and an even larger passion for people. This enthusiasm has been shown in her career path. Deena worked her way from being a dental hygienist to landing the first role as the Regional Clinical Advisor for DentalOne Partners. Her responsibilities continued to grow as she began to take on more challenging roles within the DSO industry. Deena gained a national foot print with DentalOne Partners when she began to work as a Project Manager to help build strategic systems between home office and the field. Deena has taken an active role in developing and implementing comprehensive care programs, treatment planning and case acceptance skills, template creation, clinical coaching and leadership. One of her main focuses is continuing to incorporate clinical trainings and business operating growth into organizations for dental assistants, hygienists and dentists. Her depth of knowledge expands from private practice settings to acquisitions to larger groups within the DSO environment.

Deena earned a Bachelor of Science in Dental Hygiene from the University of Missouri, Kansas City- School of Dentistry and her Masters of Business Administration from The Lake Forest Graduate School of Business.

When she is not working, Deena enjoys spending time with her family, being an active member of the PTA and a proud soccer Mom. She loves to learn about new cultures and food and enjoys traveling to seek these out. She enjoys reading and expressive writing along with testing her physical and mental strength in endurance sports and recently completed and Ironman triathlon.

AADOM’s Train the Trainer
All Day Skills Camp

This Course is Designed for Dental Service Organizations/Corporate Group Practices Only

Speakers: Heidi Arndt, RDH, BSDH & Deena Ali, RDH, BS, MBA

Highly functioning teams reflect highly productive training. This session is for group trainers, site managers and regional managers who would like to improve the efficiency and flow of their team. Attendees of this session will learn how to develop strong systems and skills training they can implement with their teams immediately. Direct skills on how to communicate, influence and drive behavior with sustained action will be covered.

Attendees of this course will receive a certificate of completion.

Highly functioning teams reflect highly productive training. This session is for group trainers, site managers and regional managers who would like to improve the efficiency and flow of their team. Attendees of this session will learn how to develop strong systems and skills training they can implement with their teams immediately. Direct skills on how to communicate, influence and drive behavior with sustained action will be covered.

As part of this program, trainers will be a part of a nationwide peer network through AADOM. The networking and education will continue throughout the year. Participants will obtain CE toward the AADOM Fellowship program and the program is approved for AGD/PACE credit.

Topics that will be covered during the training are:

  • Effective communication
  • Conflict resolution
  • Mental agility
  • Work ethic
  • Negotiating skills
  • Coaching and mentoring

Attendees will leave this camp ready to create a positive impact and drive successful change in their dental group!

Session is limited to first 75 registrants.
Full Day Session $299**
Approved for 7 CE towards AADOM Fellowship

**Complimentary registration for Patterson Special Markets customers.

Teresa Duncan, MS, FAADOM

This course is designed for doctors or managers with less than five years of management experience or those desiring a refresher course on the basics of dental office management. Experienced dentists know clinical excellence alone does not spell success – managerial talent and leadership are needed as well.

Discussions will focus on situations that most managers encounter in their new roles. From hiring and firing to managing your practice’s revenue cycle –well review basic systems that you will need to have in place.

Topics will include:

  • Structuring an effective team
  • Managing your practice for financial success
  • Tips on insurance management
  • Leadership and attitude as a manager

The Acci-Dental Insurance Coordinator

Speaker: Teresa Duncan, MS, FAADOM

Insurance is an important part of your office’s revenue cycle but it does not need to overwhelm your daily routine. Manage your information and your claims to minimize delays and rejections. Whether you’ve been filing claims for five months or five years, this course will touch on the techniques needed to successfully manage your insurance process.

Insurance is an important part of your office’s revenue cycle but it does not need to overwhelm your daily routine. Manage your information and your claims to minimize delays and rejections. Whether you’ve been filing claims for five months or five years, this course will touch on the techniques needed to successfully manage your insurance process.

Learning Objectives:

  • Discover basic coding including explanation of the most common procedures encountered in a dental office
  • Learn tips to obtain reimbursement for your practice and your patients, including writing effective narratives and sending attachments
  • Participate in a discussion of coding trends including dental diagnosis codes and what they mean for your office
Headshot of Laura Hatch, FAADOM

Laura Hatch, FAADOM

Laura Hatch helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. With a bachelor’s in human resources and a master’s in organizational leadership, Laura Hatch has committed years of study to learning how to manage and empower team members. Laura partnered with her husband to build and manage two fee-for-service dental practices. Twelve years later, she founded Front Office Rocks, which offers Web-based, on-demand front office training for dental practices. As the leading authority on virtual dental front office training, Laura has developed training methods that consist of established ideas and practical training that can be easily implemented into any office.

Laura has been published in Dental Assisting Digest, Dentaltown, and Dentistry IQ. She is also a fellow of the American Association of Dental Office Managers, a national and international speaker on dental practice management for leading dental authorities, state and local dental societies, study clubs, and an advisor to several companies within the dental community. She is a member of the National Speakers Association and the Speaking Consulting Network. Laura was recognized as one of DPR’s Top 25 Women in Dentistry in 2016.

You're in this Position, Now What?

Speaker: Laura Hatch, FAADOM

Let’s journey through the first 30 days of your managerial career! How will you manage your peers? What reports do you need to run? So many questions! We’ll help you start off on the right foot in this fun session.

Congratulations on your promotion to office manager of your dental office. Now what? In this seminar, Laura, a seasoned office manager and trainer will review the first 30 days to help you get started on the right foot. You will learn what is now expected of you as an office manager; how to communicate effectively with your former peers that you now manage; how to meet the expectations of your doctor; and how to analyze current systems as well as start to make improvements within your office and your team. This presentation will break down the first 30 days into bite size chunks to make your first month in your new position effective and positive!

Thursday Morning Keynote

Kelly Swanson

Kelly Swanson is an award-winning storyteller, comedian, motivational speaker, and author of “Who Hijacked My Fairy Tale” and “The Story Formula”. She was a featured entertainer for Holland America Cruise lines, and is a cast member of the upcoming Reality TV Show “The Fashion Hero”. She is also creator of The Story Impact Academy which teaches people in all industries how to harness the power of strategic storytelling to master the art of connection to form stronger teams, more impactful leaders, better customer and patient relationships, stronger sales, and more engaged employees. Laughing the whole way.

You. Your Story. Make an Impact! The Big Picture

Keynote Speaker: Kelly Swanson

A hilarious and wildly motivating journey through the power of story to help you form stronger teams, enhance patient relationships, be more impactful managers, and re-engage in what you do and why you do it. Laughing the whole way.

A hilarious and wildly motivating journey through the power of story to help you form stronger teams, enhance patient relationships, be more impactful managers, and re-engage in what you do and why you do it. Laughing the whole way.

Kelly Swanson takes you on a delightful journey through the power of her story and the power of yours. Strategic Storytelling is the most valuable yet underused skill set in the workplace. Learn how tapping into your patient’s story, your employee’s story, and your own story, can help you master the art of connection and engagement. Not only will you receive an entirely new skillset, you’ll walk away feeling motivated and inspired to take on the world.

Thursday Afternoon: Educational Sessions

More Thursday Courses Coming Soon!

Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s CDT 2017 Companion Guide. Teresa received her Master’s Degree in Healthcare Management.

FAADOM Fast Track

Speaker: Teresa Duncan, MS, FAADOM

Sharing successful strategies is a hallmark of a Fellow. Learn from each other and rev up your management engine!

Next-level management topics geared toward today’s AADOM Fellow. Topics such as goal setting, organizational change and strategic planning will be explored. Join others who have accelerated their practice and learn from each other! This course is limited to current FAADOM’s or 2018 FAADOM inductees.

Thursday Afternoon: TechPalooza

Details Coming Soon!

Friday Morning: Educational Sessions

Kelly Swanson

Kelly Swanson is an award-winning storyteller, comedian, motivational speaker, and author of “Who Hijacked My Fairy Tale” and “The Story Formula”. She was a featured entertainer for Holland America Cruise lines, and is a cast member of the upcoming Reality TV Show “The Fashion Hero”. She is also creator of The Story Impact Academy which teaches people in all industries how to harness the power of strategic storytelling to master the art of connection to form stronger teams, more impactful leaders, better customer and patient relationships, stronger sales, and more engaged employees. Laughing the whole way.

You. Your Story. Make an Impact! The Deep Dive

Speaker: Kelly Swanson

Now that you’ve traveled through the power of story and learned why it matters to your dental offices, let’s talk about HOW to do it.

This interactive workshop (with just as much humor and more powerful stories) is where we dig deep into your stories, your brand, and your customers. Kelly will walk you through the Story Formula blueprint – a proven method that can be used over and over any time you want to influence and persuade. You’ll walk away with more energy, even more motivated, a new skill set, and the ability to go beyond telling people what to do, to actually making them WANT to do it. Laughing the whole way.

Janis Hurley

Janice Hurley is Dentistry’s Image Expert on personal presence and professional success.

Attendees to her courses have described her as profoundly articulate, gracefully charismatic and powerfully entertaining. She has been honored for more than ten years as one of the top speakers in dentistry by Dentistry Today.

A noted authority on treatment presentation and effective in office systems, Janice consults and coaches “hands on” and through articles published in Dental Economics, Dentistry Today, The Progressive Dentist, and others. Even dental hygiene schools use her written protocol standards for both image and effective communication. She knows what it takes to project professional excellence and confidence so others feel it instantly, her goal is for everyone to use their professional energy for personal success.
Janice’s energy is contagious and audiences inevitably leave raving fans and ready to reenergize their lives, and their practices. Janice has been a featured speaker with the Thomas P. Hinman Dental Meetings, Yankee Dental Congress, American Academy of Cosmetic Dentists, American Association of Endodontists, Philips Sonicare, Academy of Dental CPAs , Henry Schein, and many, many more.

Spouses and partners face unique challenges as its hard to leave work at the office. What happens when your doctor follows you home?!

  • Learn to present yourself as the Practice Partner
  • Get comfortable and celebrate your role as the spouse
  • Project confidence and clarity on a consistent basis
  • Face the fears and do it anyway.

Mark Murphy, DDS

Mark is the Principal of FunktionalTracker.com, Lead Faculty for Clinical Education at ProSomnus Sleep Technologies, serves on the Guest Faculty at the University of Detroit Mercy and Michigan Schools of Dentistry and as a Regular Presenter on Business Development, Practice Management and Leadership at the Pankey Institute.

He has served on the Boards of Directors of the Pankey Institute, National Association of Dental Laboratories, the Identalloy Council, the Foundation for Dental Laboratory Technology, St. Vincent DePaul’s Dental Center and the Dental Advisor.

He lectures internationally on Leadership, Practice Management, Communication, Case Acceptance, Planning, Occlusion, Sleep and TMD. He has a knack for presenting pertinent information in an entertaining manner.

Leadership Lessons for Dental Teams

Speaker: Mark Murphy, DDS

The dental teams that are most successful have strong leadership at every level. From vision, through planning and onto the execution and implementation, there is alignment and congruence that supports high performance.

Great communication, motivation, feedback and rewards all compliment excellent design and strategy. In this course, Mark will feature lessons and examples that will help you start to develop a stronger leadership culture right away. You will access leadership, communication and motivational exercises that support your growth and development as a team.

Experience less stress, better alignment to goals and objectives and more fulfillment as a team.

Learning Objectives

  • Understand basic leadership principles and the major leadership styles
  • Examine communication, motivational and learning styles that support good leadership
  • Work through group exercises on planning, communication and leadership

Judy Kay Mausolf

Judy Kay Mausolf is a speaker, author and dental practice culture cultivator with expertise in helping others get happier and more successful! She coaches teams how to grow their practices by becoming better leaders, working together better and delivering service with more focus and passion.
She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, member of the National Speakers Association and Academy of Dental Management Consultants.

Tackle Crickets, Complainers & Clock Watchers!

Speaker: Judy Kay Mausolf

Are you frustrated with wasting time on negative and ineffective team meetings? You know the kind I am talking about! Everyone is watching the clock and just can’t wait for the meeting to end including you.

Instead of having an open discussion it turns into a finger pointing complaint session. You ask for feedback and you only hear crickets. Maybe you have even reached a point where you decided to stop having them altogether.

It’s time to tackle the crickets, complainers and clock watchers! Positive and effective team meetings are critical for communication, team development, patient service, office flow and productivity … just to name a few. They reduce the number of problems that require your attention by preventing fires, breakdowns and costly mistakes. The benefits of creating a smoother running, less stressed and more profitable practice far outweigh the cost of downtime.

Judy Kay has designed this course to give you tips, tools and templates to facilitate positive and effective team meetings. You will learn how to confidently facilitate a meeting that will empower and engage your team. You will obtain the know-how to make meetings more focused, interactive, energized and efficient. Judy Kay, culture cultivator expert, will share how to breathe new life into your team meetings!

Learning Objectives:

• Illuminate team meeting focus
• Facilitate open communication
• Empower brainstorming obstacle and opportunity participation
• Avoid distractions and time wasters
• Boost implementation using R.I.S.E. Process
• Discover how to get team commitment
• Get templates for meeting flow, processes/standards and commitments

Brad Barbera Head Shot

Brad Barbera

Brad Barbera is an author, speaker, trainer, and consultant in strategy, innovation, and mission-focused teamwork. His book Keep Innovation Simple – Lead with Clarity and Focus in a World of Constant Change, brings evidence-based principles to organizational effectiveness, while actually making the reading of a business book entertaining. Brad has been bringing his experience and research to leaders of businesses and nonprofits for nearly three decades. He is a certified New Product Development Professional (NPDP) and is Editor-in-Chief of Visions Magazine. He’s also a proud father of two, competitive stair climber, and a moderately competent chess player.

Why Would Anyone Want to Visit YOUR Dental Office

Speaker: Brad Barbera

Learn how to create a great experience for your customers, without adding costs, without working harder, and without sacrificing the actual health care that you provide.

With all of the options people have for dental care, why should they ever choose to visit your office? They can probably get the same technical care in a variety of other places. What really differentiates one office from another is not the quality of the dental care itself. It’s the experience that they have. Learn how to create a great experience for your customers, without adding costs, without working harder, and without sacrificing the actual health care that you provide.

In this workshop, you will learn:

  • How to understand your clients beyond just their medical condition;
  • What makes people stay with you, and what drives them away;
  • How to make your work life less stressful and more rewarding.

Theresa Narantic

Theresa has been in the dental industry for over 35 years and has focused exclusively on the growth and success of dental businesses. Beginning a well-traveled career beginning as a dental assistant, financial coordinator and multi-office manager, coupled with academic understanding of the business environment, Theresa has been extremely successful in assisting dental practices initiate and/or strengthen their businesses. An authentic understanding of clinical, administrative and comprehensive business has allowed audiences to derive comprehensive understanding of pertinent industry topics in general and specialty dental practices. She is a member of the Academy of Dental Management Consultants and Speaking Consulting Network.

From Start-Up to Build-Up

Speaker: Theresa Narantic

In this course, we will take an analytic look at the process of starting a dental practice, what works and how to magnify it. The basics of starting a successful practice are the same principles applied to building up an established dental practice.

In this course, we will take an analytic look at the process of starting a dental practice, what works and how to magnify it. The basics of starting a successful practice are the same principles applied to building up an established dental practice.

The businesses that flourish are those who adopt a “proactive,” rather than “reactive,” mindset. The best results are always fostered by laying the groundwork, staying focused on the goal, and providing clear desired results to the team and patients.

Whether you are contemplating a start-up, or you’re ready to grow your practice, this is the course for you!

Dana Watson, FAADOM

Dana is a Fellow of the American Association of Dental Office Management and a member of the Academy of Dental Management Consultants as well as the Speaking & Consulting Network. After teaching high school science for ten years, Dana moved to dentistry and has been working in the dental field for over fifteen years. She is the owner of Distinction Dental Management Systems and enjoys teaching foundations of excellence for the dental team and building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her home town of Nashville, Tennessee.

Row Your MOE Harness the Mentality of Excellence

Speaker: Dana Watson, FAADOM

With the constant addition of dental practices in the U.S., and the growing market of corporate dentistry, it is imperative that private dental practices stand out from the crowd.

With the constant addition of dental practices in the U.S., and the growing market of corporate dentistry, it is imperative that private dental practices stand out from the crowd. In this class, you will learn what it means to harness the mentality of excellence within your team, and to foster a culture of excellence in your dental practice. These things will lead to a more productive schedule, a loyal patient base, and a work atmosphere that is conducive to the highest standard of patient care.

Ginny Hegarty, SPHR

Ginny Hegarty is a Dental Practice Management Strategist, Speaker, Author and Coach passionate about helping dental professionals create their next level of success and a practice they love.

Ginny is the President of Dental Practice Development, Inc. providing practice management and team development services to dentistry since 1997. Ginny is a Faculty Presenter for 4 Steps to a Great Hire in the ADA’s Executive Certificate Program with the University of Notre Dame [a big deal in her Irish Catholic, football-loving family!] She is a Past-President of The Academy of Dental Management Consultants. Ginny’s new book is PIVOT, Practice Leadership Redefined.

Your HR GPS

Speaker: Ginny Hegarty, SPHR

Your people are either your best competitive advantage or they are the red lights and speed bumps that slow you down and keep you spinning your wheels, struggling to reach your goals.

Your people are either your best competitive advantage or they are the red lights and speed bumps that slow you down and keep you spinning your wheels, struggling to reach your goals. The reality is we now live and work in a Google world where real-time information is plentiful and feedback is instantaneous. It’s your challenge as a practice leader to keep up with life in the fast lane. Let’s shed some light on the risks and rewards of this new world, learn how to avoid common missteps and hire, develop and retain the right team members.

Course objectives include learning how to:

  • Implement a hiring “system” that saves time and leads you to a great hire
  • Inspire & engage team with a more collaborative, innovative leadership style
  • Introduce a performance appraisal system that sets your team up for success
  • Protect your practice and yourself by understanding your HR risks, rewards and responsibilities

Friday Afternoon: Sponsored Educational Sessions

Courses Coming Soon!

Saturday Morning: Sponsored Educational Sessions

Courses Coming Soon!

Saturday Afternoon: Educational Sessions

Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s CDT 2017 Companion Guide. Teresa received her Master’s Degree in Healthcare Management.

Super Teams Panel!

Moderated by: Teresa Duncan, MS, FAADOM

Join Teresa Duncan as she moderates a panel of industry experts how to elevate your team!

Join Teresa Duncan as she moderates a panel of industry experts on the how to elevate your team!

Janis Hurley

Janice Hurley is Dentistry’s Image Expert on personal presence and professional success.

Attendees to her courses have described her as profoundly articulate, gracefully charismatic and powerfully entertaining. She has been honored for more than ten years as one of the top speakers in dentistry by Dentistry Today.

A noted authority on treatment presentation and effective in office systems, Janice consults and coaches “hands on” and through articles published in Dental Economics, Dentistry Today, The Progressive Dentist, and others. Even dental hygiene schools use her written protocol standards for both image and effective communication. She knows what it takes to project professional excellence and confidence so others feel it instantly, her goal is for everyone to use their professional energy for personal success.
Janice’s energy is contagious and audiences inevitably leave raving fans and ready to reenergize their lives, and their practices. Janice has been a featured speaker with the Thomas P. Hinman Dental Meetings, Yankee Dental Congress, American Academy of Cosmetic Dentists, American Association of Endodontists, Philips Sonicare, Academy of Dental CPAs , Henry Schein, and many, many more.

Figure out your own formula for looking and feeling amazing!

  • Figure out your own formula for looking and feeling amazing.
  • Embrace the unique charismatic you.
  • Decide that fantastic fits you just fine.
  • Learn to plan for health & wellness and love it.

Mark Murphy, DDS

Mark is the Principal of FunktionalTracker.com, Lead Faculty for Clinical Education at ProSomnus Sleep Technologies, serves on the Guest Faculty at the University of Detroit Mercy and Michigan Schools of Dentistry and as a Regular Presenter on Business Development, Practice Management and Leadership at the Pankey Institute.

He has served on the Boards of Directors of the Pankey Institute, National Association of Dental Laboratories, the Identalloy Council, the Foundation for Dental Laboratory Technology, St. Vincent DePaul’s Dental Center and the Dental Advisor.

He lectures internationally on Leadership, Practice Management, Communication, Case Acceptance, Planning, Occlusion, Sleep and TMD. He has a knack for presenting pertinent information in an entertaining manner.

Leadership Lessons for Dental Teams

Speaker: Mark Murphy, DDS

The dental teams that are most successful have strong leadership at every level. From vision, through planning and onto the execution and implementation, there is alignment and congruence that supports high performance.

Great communication, motivation, feedback and rewards all compliment excellent design and strategy. In this course, Mark will feature lessons and examples that will help you start to develop a stronger leadership culture right away. You will access leadership, communication and motivational exercises that support your growth and development as a team.

Experience less stress, better alignment to goals and objectives and more fulfillment as a team.

Learning Objectives

  • Understand basic leadership principles and the major leadership styles
  • Examine communication, motivational and learning styles that support good leadership
  • Work through group exercises on planning, communication and leadership
Brad Barbera Head Shot

Brad Barbera

Brad Barbera is an author, speaker, trainer, and consultant in strategy, innovation, and mission-focused teamwork. His book Keep Innovation Simple – Lead with Clarity and Focus in a World of Constant Change, brings evidence-based principles to organizational effectiveness, while actually making the reading of a business book entertaining. Brad has been bringing his experience and research to leaders of businesses and nonprofits for nearly three decades. He is a certified New Product Development Professional (NPDP) and is Editor-in-Chief of Visions Magazine. He’s also a proud father of two, competitive stair climber, and a moderately competent chess player.

Why Would Anyone Want to Visit YOUR Dental Office

Speaker: Brad Barbera

Learn how to create a great experience for your customers, without adding costs, without working harder, and without sacrificing the actual health care that you provide.

With all of the options people have for dental care, why should they ever choose to visit your office? They can probably get the same technical care in a variety of other places. What really differentiates one office from another is not the quality of the dental care itself. It’s the experience that they have. Learn how to create a great experience for your customers, without adding costs, without working harder, and without sacrificing the actual health care that you provide.

In this workshop, you will learn:

  • How to understand your clients beyond just their medical condition;
  • What makes people stay with you, and what drives them away;
  • How to make your work life less stressful and more rewarding.

Ginny Hegarty, SPHR

Ginny Hegarty is a Dental Practice Management Strategist, Speaker, Author and Coach passionate about helping dental professionals create their next level of success and a practice they love.

Ginny is the President of Dental Practice Development, Inc. providing practice management and team development services to dentistry since 1997. Ginny is a Faculty Presenter for 4 Steps to a Great Hire in the ADA’s Executive Certificate Program with the University of Notre Dame [a big deal in her Irish Catholic, football-loving family!] She is a Past-President of The Academy of Dental Management Consultants. Ginny’s new book is PIVOT, Practice Leadership Redefined.

Simple Changes - Big Rewards Communication Secrets of Great Leaders

Speaker: Ginny Hegarty, SPHR

If you’re a practice leader who sometimes feels like you’re herding cats, this is the course for you!

Studies show that leaders spend upwards of 75% of their time communicating; it’s critical that practice leaders are prepared for these crucial conversations. Join me for Simple Changes; Big Rewards and learn these simple, yet profound changes in your leadership mindset and communication skills that will positively impact you, the team, the patients and YES, the bottom-line.

Course objectives include learning how to:

  • Defuse potential drama and focus on results – it’s easier than you think
  • Get much better at delegation so your expectations are understood and met
  • Coach personal and team accountability turning excuses into results
  • Create a practice culture that attracts and retains the very best people
  • Inspire team member engagement to create meetings that are upbeat & productive
  • Improve communication with each other and patients in 7 simple, yet powerful steps

Theresa Narantic

Theresa has been in the dental industry for over 35 years and has focused exclusively on the growth and success of dental businesses. Beginning a well-traveled career beginning as a dental assistant, financial coordinator and multi-office manager, coupled with academic understanding of the business environment, Theresa has been extremely successful in assisting dental practices initiate and/or strengthen their businesses. An authentic understanding of clinical, administrative and comprehensive business has allowed audiences to derive comprehensive understanding of pertinent industry topics in general and specialty dental practices. She is a member of the Academy of Dental Management Consultants and Speaking Consulting Network.

YES, YES, YES! When Do We Start?

Speaker: Theresa Narantic

What if your schedule was so full that the most difficult task you had in your practice was trying to find appointments for EVERY patient you had because every one of them wanted to start immediately after you shared their treatment plan?

Articulating a clear, concise, plan with an empathetic presentation, your biggest difficulty will be managing to find time in our full schedule for EVERY patient wanting to begin ASAP!

Let’s make this reality by:

  • Each team member being an expert in their role and develop confidence in presentation
  • Compartmentalizing the information that we share with the patient so they can make singular, consecutive decisions rather than simultaneous choices on need, want, value, care, and cost
  • Increasing the value of the dental procedure diagnosed
  • Adding emotion choice to the patient’s decision rather than just fact based

This session will make it possible for your team to increase acceptance, build healthier, productive, and efficient schedules and diminish cancellations!

Dana Watson, FAADOM

Dana is a Fellow of the American Association of Dental Office Management and a member of the Academy of Dental Management Consultants as well as the Speaking & Consulting Network. After teaching high school science for ten years, Dana moved to dentistry and has been working in the dental field for over fifteen years. She is the owner of Distinction Dental Management Systems and enjoys teaching foundations of excellence for the dental team and building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her home town of Nashville, Tennessee.

Expect the YES! Forget the Rest!

Speaker: Dana Watson, FAADOM

Courage and Confidence to Ensure You Can Convert Any Caller into A Patient of Record!

We often forget that the phone is our friend. The phone is our lifeline. The phone is our paycheck. Take away these tried and true tips to give you the tools you need to handle any phone call. With confidence, you can control the caller and convert the patient to your schedule and you’ll actually look forward to answering the phone!

Judy Kay Mausolf

This is the nation’s largest live networking event for dental management professionals and business team members. You know the members Forum as a place to see answers, advice, and support. Meet up IRL (in real life) with other conference attendees to discuss some of dentistry’s hottest topics!

Forum LIVE!

Moderated by: Judy Kay Mausolf

This is the nation’s largest live networking event for dental management professionals and business team members.

This is the nation’s largest live networking event for dental management professionals and business team members. You know the members Forum as a place to see answers, advice, and support. Meet up IRL (in real life) with other conference attendees to discuss some of dentistry’s hottest topics!