Course Descriptions

Pick a day to learn what's happening.

Wednesday: Full and Half Day Pre-Conference Sessions

Additional tuition will be added to your registration when you enroll in one of the Wednesday sessions.

Spouses Speaking to Spouses

AADOM has assembled some of the best speakers/consultants in dentistry to present our Dental Spouse Business Network full day retreat! Many of them are also the spouse of the dentist!

Full Line Up
Dana Watson, FAADOM and Terry Watson, DDS
Ryan Vet
Susan Gunn, CFE
Cindy Ishimoto

Dental Spouse Business Network Full Day Retreat

Exclusively for Dental Spouses and Partners

Featuring a full line up of speakers!

As the spouse of the dentist, you face different challenges within the practice. Together as a team you are not only managing the practice, you are the owners of the business. Many times you struggle to manage as a team member because you are the business owner.

AADOM’s Dental Spouse Business Network, (DSBN), is a group of spouse members who are very active in supporting each other daily. This year in addition to spouse specific courses at the conference, we are offering a full day pre-conference retreat just for dental spouses/partners. This full day session will be held on Wednesday, July 17, 2019 from 8:00am – 6:00pm.

The retreat features some of the industry’s best consultants/speakers covering topics that are specific to you as the spouse manager/business owner. Topics such as: Working as a Team, Work/Life Balance, Married to Dentistry, The Mind of an Embezzler and Field of Dreams, Key Players, Stars & Superstars will be covered. Attendees will also enjoy networking time with each other during breakfast and lunch which are included in the retreat tuition.

Attendance is encouraged for the spouse manager and dentist. Enjoy a day of learning and networking together!

Course is approved for 9 CE towards AADOM Fellowship and is AGD approved as well.
Retreat is limited to the first 100 attendees
Tuition: $375 per person
Registration and breakfast begin at 7:45am, lunch will also be provided

Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

The Acci-Dental Insurance Coordinator

Speaker: Teresa Duncan, MS, FAADOM

Insurance is an important part of your office’s revenue cycle but it does not need to overwhelm your daily routine. Manage your information and your claims to minimize delays and rejections. Whether you’ve been filing claims for five months or five years, this course will touch on the techniques needed to successfully manage your insurance process.

Insurance is an important part of your office’s revenue cycle but it does not need to overwhelm your daily routine. Manage your information and your claims to minimize delays and rejections. Whether you’ve been filing claims for five months or five years, this course will touch on the techniques needed to successfully manage your insurance process.

Learning Objectives:

  • Discover basic coding including explanation of the most common procedures encountered in a dental office
  • Learn tips to obtain reimbursement for your practice and your patients, including writing effective narratives and sending attachments
  • Participate in a discussion of coding trends including dental diagnosis codes and what they mean for your offi

Half Day Session $199**
1:30pm – 4:30pm
Approved for 3 CE towards AADOM Fellowship
Session is Approved for AGD/PACE CE

Paul Edwards and Kurt Tullar, J.D.

Paul Edwards is the CEO and co-founder of CEDR HR Solutions, a leading provider of on-demand HR support for dental practices of all sizes and specialties across the United States.

With over 25 years of experience as a manager and business owner, Paul is well-known throughout the dental community for his expertise when it comes to solving HR issues that impact dental practice owners and managers. He specializes in helping dentists successfully handle employee issues and safely navigate the complex and ever-changing employment labor law landscapes through his company’s customized employee handbooks and support center.

Paul is the author of HR Base Camp, a blog and podcast channel for dentists and healthcare providers. He is also a featured writer for The Profitable Dentist, Dentistry IQ, and Dentaltown. He is a contributor to the ADA’s GPS program and regularly speaks at dental seminars, conferences and CE courses across the country, including the Greater New York Dental Meeting, Yankee Dental Conference, DOCS Education, AADOM and more.

Kurt Tullar, J.D. is an HR Advisor and a licensed attorney with over 10 years’ experience as a litigator and compliance officer. Kurt spends his days helping CEDR members understand the many ways in which employment laws impact HR policies and providing guidance to successfully resolve workplace problems.

Employment Compliance & Legal Considerations: Proactively Preventing Problems

Speaker: Paul Edwards

Why not head off HR and compliance problems before they arise? Understanding your obligations as a manager is an essential part of running any business. Federal, state, and even municipal laws are changing the landscape of running a dental practice.

Why not head off HR and compliance problems before they arise? Understanding your obligations as a manager is an essential part of running any business. Federal, state, and even municipal laws are changing the landscape of running a dental practice. As a manager, you must meet these legal requirements to ensure that your practice, its growth, and its profits are built upon a firm foundation.

During this course, you’ll learn:

  • Tools for self-checking your wage and hour practices and employee classifications
  • A framework for assessing key employee handbook policies for federal and state violations
  • A systemized firing checklist
    And more!

Half Day Session $199**
1:30pm – 4:30pm
Approved for 3 CE towards AADOM Fellowship
This session is approved for AGD/PACE Credit

Christine Taxin

Christine Taxin’s workshop and lecture attendees benefit from her expertise in advanced dental billing, dental to medical cross-coding, administrative and wellness systems. Her company, Links2Success, is approved as a PACE continuing education provider through the Academy of General Dentistry.

Prior to starting her own management consulting company, Christine worked for a large New York City hospital as administrator of a critical department, managed an extensive practice and worked with Coaching Solutions and Dynamic Administrators consulting companies. She has trained in management at LVI. She has been awarded “Leader in Consulting” for the past four years in Dentistry Today.

Christine serves as an adjunct professor at the New York University (NYU) Dental School and Resident Programs for New York City Programs. Christine will also begin teaching coding at Harvard Dental School.

CSI "Finding Diagnostic Reasons to Bill Medical"

Speaker: Christine Taxin

Let’s continue to grow our brains together! This workshop can show you how to successfully ADVANCE YOUR BRAIN TO WORK WITH THE NEXT 6 SENSES – with a twist!  In this fast-paced but comprehensive session attendees will learn techniques, discuss the new insurance policies entering our offices, understand how to keep compliant and learn how to write a killer appeal. As billers we are naturally A+ personalities and want to win, so let’s learn the tricks for winning every case.

Let’s continue to grow our brains together! This workshop can show you how to successfully ADVANCE YOUR BRAIN TO WORK WITH THE NEXT 6 SENSES – with a twist!  In this fast-paced but comprehensive session attendees will learn techniques, discuss the new insurance policies entering our offices, understand how to keep compliant and learn how to write a killer appeal. As billers we are naturally A+ personalities and want to win, so let’s learn the tricks for winning every case.

Course Learning Objectives:

  • Gain comprehensive knowledge of the different Medicare Plans and the law.
  • Understand the importance of compliance and keeping track of your codes.
  • Update your knowledge on Embedded Plans.
  • Discuss how to work with a company that wants to negotiate a fee.
  • Walk through the process of writing an appeal. It’s not about what we think, its all about the medical story.
  • Review how to contact a State Board to appeal a claim.

Half Day Session $199**
1:30pm – 4:30pm
Approved for 3 CE towards AADOM Fellowship
This session is approved for AGD/PACE Credit

Cigna Team

Ron Bolden, Vice President, Dental Market Insight
Ron holds the role of Cigna’s Vice President, Dental Market Insight.  In this capacity, his responsibilities include working with Cigna’s dental senior leadership in formulating and implementing the company’s growth strategy by driving the company’s business intelligence, acting as the business lead in evaluation, implementation and delivery of strategic business relationships and serving as the company spokesperson in industry associations.

Dean Tossie, Assistant Vice President
In Sunrise, where Dean currently resides, he worked as Director, Product Development and Management, Assistant Vice President of Sales Communication and Support for Cigna’s Dental/Vision and Group Insurance business and Dental Strategy lead before taking the role of Assistant Vice President, Network Management & Operations for Cigna’s dental line of business.

Dean obtained a B.S. in Health Care Management and graduated with honors from Florida Agricultural & Mechanical University.

Stacy Hood, Vice President, Network Contracting
Stacy Hood has been with Cigna for 19 years and currently holds the position of Vice President, Network Contracting for the Dental Business. She is responsible for the development and execution of the Network Strategy for all the Dental Networks and Products Nationwide.  Her team consists of over 120 employees and continues to build strong and competitive networks in the United States as well as US Territories.

 

Cigna Focus Group

Moderated by: Ron Bolden **Limited to first 20 course registrations**

Does your practice work with Cigna? If so we need your assistance! Cigna is hosting a focus group on July 17 and hopes that you’ll join them to share your thoughts on practice/carrier interactions. Your feedback will give Cigna valuable insights on how they can improve their dental products and services.

Does your practice work with Cigna? If so we need your assistance! Cigna is hosting a focus group on July 17 and hopes that you’ll join them to share your thoughts on practice/carrier interactions. Your feedback will give Cigna valuable insights on how they can improve their dental products and services. Have you ever found yourself wondering why some insurance carriers do the things they do? In this interactive session, moderated by Ron Bolden from Cigna, you will have the opportunity to make your voice heard. We welcome you to share your thoughts on practice/carrier interactions, process improvements, and communication opportunities. Your feedback will help shape the future of dental products and services. **Space is limited to the first 20 attendees.**
During this course, we’ll discuss:

  • Experiences working with dental carriers
    • What works well
    • What can be improved
  • Drill-down on administration aspects
  • Customer service and claim interactions
  • Digital services
Tami Evans

The Human Exclamation Point, Tami Evans, shares innovative communication and leadership tools motivating corporations, associations and organizations with her energy, passion, and humor creating an engaging, interactive and unforgettable experience for audiences. With both corporate and entrepreneurial experience, an MFA in performance, a background in communication and design, she firmly believes laughter is a vital part of learning and living. Her relatable keynotes ignite a positive workplace while they celebrate participants, engage and empower employees, create communication cohesion, boost confidence and bust stress. On the Board of Directors for the National Speakers Association and past President of NSA – NYC.

Passport to Excellence: Leadership Communication Intensive

A Session Exclusively for AADOM Fellows and 2019 Inductees

Speaker: Tami Evans

This special Wednesday evening session is exclusively for AADOM Fellows or AADOM19 inductees and features our 2019 Keynote Tami Evans.

Communication is the cornerstone of success in your professional world and your personal life. Tami helps you and your team, develop a solid foundation of communication skills.

This session is exclusively for AADOM Fellows or 2019 Inductees

Are you prepared to be Brilliant?
Communication is the cornerstone of success in your professional world and your personal life. Tami helps you and your team develop a solid foundation of communication skills. She’ll provide you with helpful tips and tools that allow you to build powerful connections, plan solid “life maps”, and incorporate a lot of laughter into the journey of reaching your fullest potential.

The time you spend with Tami prepares you to evaluate where your team is, identify where you’d like them to be, and receive the tools to chart your team’s course for future fabulousness. Attendees will be able to use this content in their professional and personal lives, and without exception, will be better communicators because of this session.

Live. Laugh. Learn. Sounds like a pretty good evening!

6:00pm – 7:30pm
Approved for 2 CE towards AADOM Fellowship
This session is approved for AGD/PACE Credit

Thursday Morning Keynote

Tami Evans

The Human Exclamation Point, Tami Evans, shares innovative communication and leadership tools motivating corporations, associations and organizations with her energy, passion, and humor creating an engaging, interactive and unforgettable experience for audiences. With both corporate and entrepreneurial experience, an MFA in performance, a background in communication and design, she firmly believes laughter is a vital part of learning and living. Her relatable keynotes ignite a positive workplace while they celebrate participants, engage and empower employees, create communication cohesion, boost confidence and bust stress. On the Board of Directors for the National Speakers Association and past President of NSA – NYC.

Lighten Up and Lead: Leverage Levity to Boost Patient Confidence and Employee Engagement

Keynote Speaker: Tami Evans

A happy workplace is imperative to success, but how do you remain positive AND professional? Laugh and learn key characteristics to create levity in the worker, workforce and workplace, with tools that help you reach your personal and professional potential through the power of fun.

A happy workplace is imperative to success, but how do you remain positive AND professional? Laugh and learn key characteristics to create levity in the worker, workforce and workplace, with tools that help you reach your personal and professional potential through the power of fun. Connection creates culture and culture creates employee engagement – and the fastest way to connect is through levity. Engagement empowers employees to collaborate through challenges, create innovative solutions, and communicate confidently. Not to mention the bump to your bottom line!

Thursday Afternoon: Educational Sessions

Rosemary Bray

Rosemary Bray, spent more than 30 years employed in the dental profession, both in clinical and administrative roles, with experience in general dentistry, periodontics and her last 17 years in Orthodontics – all in San Diego.

She left her quality, fun Orthodontic practice in 1998 to begin her self employment as a speaker and consultant in Orthodontics and Dentistry and she is now proudly celebrating her 50th anniversary in teeth! Yes, that was 50 years!

Rosemary has lectured and worked on every continent except Antarctica (penguins must not care about teeth) and in all 50 of the United States, on behalf of the AAO, Orthodontic companies, numerous state and local dental societies, Ortho and dental study groups, in-office consulting and for her own workshops and seminars. She is the founder of the very popular annual Ortho Camp seminar on the beaches of Mexico which came to a terrific happy conclusion in Cancun after 12 successful years!

She was very honored to have been the Staff Program Co-Chair for the AAO Annual Session in Chicago in 2011 and has been an AAO speaker for now 25 consecutive years. She has spoken at many prestigious dental meetings as well, including numerous times at the Hinman, Chicago Mid-Winter, Star of the North and of the South, the AAPD, the Yankee Dental, the CDA and the ADA.

TEETH have taken her around the world to teach. She has truly “Been There and Done That” in her Orthodontic and Dental Career!

Teamwork! It Makes Your Dental Dream Work

Speaker: Rosemary Bray

What a challenge it is to build a “close knit, cohesive” team from a mere “group of individuals”!
And what a great difference there is between the two.

What a challenge it is to build a “close knit, cohesive” team from a mere “group of individuals”!
And what a great difference there is between the two.

  • How do we find the right people?
  • How do we encourage spirit, commitment, and motivation?
  • How do we continue growth and results?
  • What makes those top teams seem to “tick”?
  • How does having a good team lead to the practice’s success/better patient care?
  • How does it affect the patients, their response to us, and their cooperation?
  • What is Doctor’s Role on the team and his/her affect on the morale, the tone and productivity of the practice?

Teamwork Can Work! It can create higher productivity, greater self-esteem, enhanced appreciation, improved communication, and more fun on the job! We will discuss the principles of being great and the characteristics of highly effective teams as determined by a survey of quality, accomplished dental teams (all specialties included).

Are you the Team Player…or the Team Slayer? The difference is vast and most practices have both present on any given day.

Such an important topic and such a valuable lecture – filled and with common what if’s , simple how to’s recognizable who are’s and practical do’s and don’ts!!! Bring your questions, your team dilemma’s and your office’s success stories to share with others.

Gain insight into:

  • Characteristics to look for in potential employees
  • Negative Characteristics to look for in those employees
  • The expected role of the Doctor on the team
  • Ways to gain team commitment and to continue motivation
Dana Moss

Dana Moss, founder of PPO Dental Consulting, LLC, is a dental business coach with a focus on front office systems. She is a money finder, practice builder, and team motivator. Her clients report increased patient retention and case acceptance, lowered accounts receivable and speedy insurance claims payment. Dana has refined the fundamental solutions for developing a successful and lucrative practice.

In addition to consulting in dental practices, Dana has worked as a front office coordinator, insurance specialist, practice administrator and as a registered dental assistant. Her years of experience in leading PPO practices bring firsthand knowledge of what it takes to be profitable. Dana’s presentations share the technology that is needed, language skills to promote, and systems to ensure a successful business.

Shut the Back Door! Proactive Patient Retention

Speaker: Dana Moss

Many practices struggle with open time on the schedule and patients walking out the door without scheduling future treatment. This energetic, power-packed session offers tips, tricks and reports for building a productive schedule and the systems and skills for getting treatment out of the chart and onto the schedule!

Many practices struggle with open time on the schedule and patients walking out the door without scheduling future treatment. This energetic, power-packed session offers tips, tricks and reports for building a productive schedule and the systems and skills for getting treatment out of the chart and onto the schedule!

Course Learning Objectives

  • To pre-appoint… or not? Tips and tricks to keeping your schedule together to discourage cancellations and no shows
  • Block scheduling that ensures timely appointments for new hygiene patients
  • Understanding why patients deny treatment and appropriate follow up
  • Ensuring that patient financial estimates are accurate
  • Reports to run – and when – to ensure a full schedule for the dentist and hygienist
Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

Dental Spouse Roundtable

Facilitated by: Teresa Duncan, MS, FAADOM

Is your spouse the dentist in the practice? Why not join peers, (other dental spouses), for this exclusive spouse session, to share and discuss the same issues, concerns and successes as you!

This session is limited to dental spouses/partners. Is your spouse the dentist in the practice? Why not join peers, (other dental spouses), for this exclusive spouse session, to share and discuss the same issues, concerns and successes as you! Spouses and partners face unique challenges as it’s hard to leave work at the office. What happens when your doctor follows you home?! This open forum, for dental spouses promises to not only bring you all closer together but will give you take-aways to be a better manager.

Thursday Afternoon: Tech Rally

Mary Horvath

Mary’s background includes over 44 years spent in the dental industry. She has a Clinical, Administrative and Consulting background, in which she has been actively involved with Insurance, Clinical and Dental Management Seminars.

Over the last 19 years she has worked with Patterson Dental in positions such as Regional Training Advisor, Regional Technology Manager, and presently as the Corporate National Technology Advisor III, overseeing all regions with Eaglesoft and digital products. Mary has been very active as a Practice Masters’ Seminar presenter for over 17 years.

She resides in North Carolina.

Checking the Pulse of your Practice with Eaglesoft

Speaker: Mary Horvath

Your practice lifestyle as an Office Administrator should reflect the success of your practice and the Patient Experience that you wish for all your patients that come to your office!

Your Practice lifestyle as an Office Administrator should reflect the success of your Practice and the Patient Experience that you wish for all your patients that come to your office! In order to be successful and productive, learn certain steps that should take place within your practice to ensure this.
Course Objectives:
• Learn proper reporting methods and how to read the numbers in your reports
• Harvest the hidden data within Eaglesoft to increase your practice’s profitability
• Building relationships with your patients through your software
• Look at your patient numbers and understand what they mean
• Learn those key reports every practice should be processing in Eaglesoft
• Eaglesoft 20 and 21 new features and much more!
Sponsored by Eaglesoft

Dianna Borries

Dianna is the Customer Experience Manager at the Patterson Technology Center in Effingham, IL.

She has more than 20 years’ experience with integrated dental technology solutions, and providing those solutions to customers. In Dianna’s current role, she provides strategy and direction for customer feedback programs, and works with all areas of the business to implement customer tools to improve the customer experience.

She resides in Dieterich, IL with her husband and children.

Getting Back to Basics with Eaglesoft

Speaker: Dianna Borries

Are you new to Eaglesoft?  Or do you want to learn Eaglesoft tips and tricks to make your practice more efficient?  Then Getting Back to the Basics with Eaglesoft is the course for you!

Are you new to Eaglesoft?  Or do you want to learn Eaglesoft tips and tricks to make your practice more efficient?  Then Getting Back to the Basics with Eaglesoft is the course for you!
Course Objectives:

  • Learn shortcuts in Eaglesoft to help you navigate more effectively from area to area
  • Learn in more detail some of Eaglesoft’s basic features that you use on a daily basis
  • Let’s show you how to be more efficient and effective
  • There’s so much more to learn!

Sponsored by Eaglesoft

Jeri Sorenson-Amato

Jeri Sorenson-Amato is a Henry Schein Practice Solutions representative and Dentrix practice development specialist. She has over 30 years of experience working in the dental industry, including being a dental assistant, continuing care coordinator, business administrator, software trainer and practice management consultant. She has a passion for Dentrix and its ability to help offices increase their efficiency, be as paperless as they want to be and grow their business by utilizing the intuitive analysis tools within the software. She has accumulated a wealth of industry and product specific knowledge over the years and brings that experience to her presentations.

Filling Holes in Your Schedule: Tips and Tools for a Productive Practice

Speaker: Jeri Sorenson-Amato

Holes in the schedule. Almost every front office team struggles with it. Patients cancel on the day of their appointments, or worse, simply fail to show up. What can office managers do?

Holes in the schedule. Almost every front office team struggles with it. Patients cancel on the day of their appointments, or worse, simply fail to show up. What can office managers do? Attend this session to learn tips and tools that will help you build and maintain a full schedule for your practice.
Course Objectives:
• Measure open chair time and estimate the impact on production
• Use tools in Dentrix to prevent and fill holes in your schedule
• Run and interpret reports about key scheduling indicators
• Connect production goals to scheduling skills and processes
• Train your front office team to schedule effectively in Dentrix
Sponsored by Dentrix

Miranda Reed

Miranda Reed has over 23 years of experience in the dental profession. She has worked as a dental assistant and an office manager, and she was also a certified Dentrix trainer for over 13 years. Her many years of experience and extensive knowledge help her identify opportunities for improvement within any dental practice. Miranda currently provides customized Dentrix coaching and training services as a practice development specialist with Henry Schein Practice Solutions.

Tips for Managing Treatment Plans in Dentrix

Speaker: Miranda Reed

When you look at your treatment plan cases, do you know whether they have been accepted or rejected? Can you tell if the patient has provided consent for treatment? Are you confident that the treatment plan fees are correct?

When you look at your treatment plan cases, do you know whether they have been accepted or rejected? Can you tell if the patient has provided consent for treatment? Are you confident that the treatment plan fees are correct? There is much more to treatment planning than just entering procedures in Dentrix and organizing them into cases. Attend this course to get practical tips that will help you manage treatment plan fees, make case printouts easier for patients to understand, monitor your case acceptance statistics, and track important case notes, consent forms, and case status changes.
Course Objectives:
• How to update case statuses and add case notes
• When to update treatment plan fees and how to set fee expiration dates
• How to attach and sign consent forms
• Which options to use to create detailed treatment case reports to present to patients
• How to monitor your case acceptance totals and measure them against your goals
Sponsored by Dentrix

Lon Taylor

Lon Taylor is an, energetic, tech-savvy marketer who has led teams in sales, global branding, technology, digital marketing, and healthcare products & solutions. He has worked in the healthcare and dental industries for 17 years. Lon currently serves as the director of global eServices for Carestream Dental, based in Atlanta, Georgia and previous industry experience includes 15 years with Kimberly-Clark Healthcare in their Surgical & Infection Prevention business unit.

With a talent for engaging clients and patients, Lon has helped medical and dental organizations drive incredible service levels and superior outcomes for their patients using technology.

Lon loves to overcome brand challenges, especially differentiating a service that is widely viewed as just another standard commodity. He has extensive knowledge and experience in marketing and sales with a passion for helping businesses grow and drive profitability. His undergraduate degree is in Health Sciences from Morehouse College and he received a graduate degree in Marketing from Clark Atlanta University.

Managing and Engaging Your Patients - Current, Future, and Past

Speaker: Lon Taylor

The way we engage current, future and past patients continues to evolve. Everything from the way we deliver appointment updates to the way we address a negative online review can directly affect how your practice is perceived in your local market and ultimately its bottom line. Impressions matter!

The way we engage current, future and past patients continues to evolve. Everything from the way we deliver appointment updates to the way we address a negative online review can directly affect how your practice is perceived in your local market and ultimately its bottom line. Impressions matter! Technology, social engagement, and plain ole creating a high-quality office culture are all fair game in this discussion; as well as what we do when things go wrong.
Sponsored by Carestream

Alex Nudel

Alex Nudel, founder at RevenueWell, has more than 20 years of experience as a recognized dental industry speaker, practice growth specialist, successful practice owner, and digital entrepreneur. As a dental practice owner he realized the need for an easy way to handle the routine communications associated with attracting new patients, increasing production, and creating a WOW! experience for his patients. He founded RevenueWell to meet those needs, freeing the doctor and staff to focus on what they do best: serving the patient.

RevenueWell Masterclass: The Latest and Greatest In Delivering Personalized, Five-Star Patient Care

Speaker: Alex Nudel

Back by popular demand, RevenueWell founder Alex Nudel has more tips to help you take your patient care and communications to the next level. Whether you’ve happily used RevenueWell for years or are just curious what all the buzz is all about, you don’t want to miss this afternoon of fun, prizes…and maybe even a few surprises!

Back by popular demand, RevenueWell founder Alex Nudel has more tips to help you take your patient care and communications to the next level. Whether you’ve happily used RevenueWell for years or are just curious what all the buzz is all about, you don’t want to miss this afternoon of fun, prizes…and maybe even a few surprises!
You’ll learn nuggets of wisdom to help you:

  • Generate demand to keep your schedule not just busy, but productive
  • Engage and convert those patients who say “no”
  • Unlock innovative ways to stay connected with your patients
  • Attract more of the new patients that you want
  • And, drive treatment acceptance through the roof – all while making life in the office that much easier!

Beyond running effective recall and reactivation campaigns, Alex will help you find new ways to maximize the data that’s already in your practice management system to be a practice growth expert.

Join us for this engaging and interactive session. You’ll be glad you did! All participants will receive materials and a RevenueWell Rockstar certificate of completion.

Sponsored by: RevenueWell

Mike Buckner

Mike Buckner has been working in the Dental Technology Field for 8 years. He was a Business Development Executive for Solutionreach for several years where he oversaw the strategic relationships and partnerships for the Dental market. After that, he spent some time as a Director of Business Development for Dental Intel where he spoke at various study clubs and major meetings teaching the importance of, and explaining how to understand certain Key Performance Indicators within a dental practice. He is currently the Director of Business Development for Weave. He continues to speak at various dental meetings, teaching about the latest technology to improve overall Practice Management and helping practices work smarter, not harder. He has twin boys at home that have enough energy to power a city, and a wife that makes having twins, look easy.

How to Communicate to Break Through the Noise in 2019

Speaker: Mike Buckner

There is an ongoing battle for our attention and time. The average person texts 32 times a day, spends 2.8 hours in front of a screen watching shows, and an average of 3 hours and 35 minutes on their mobile device, with 41 minutes of that time being spent engaging in social media.

There is an ongoing battle for our attention and time. The average person texts 32 times a day, spends 2.8 hours in front of a screen watching shows, and an average of 3 hours and 35 minutes on their mobile device, with 41 minutes of that time being spent engaging in social media. With the flood of media channels fighting for your patients’ attention, how do you compete and truly connect to form lasting relationships. There is no question that the success of your dental practice is directly related to the relationships that you have with your patients. True relationships keep patients coming back, can boost case acceptance, and also result in a steady stream of referrals. Not only are dental teams busier than ever before, but so are your patients.

Course Learning Objectives:

  • Learn how to connect and communicate in a world full of distractions.
  • Understand how to save time in your practice by using these 3 best practices to reengage, connect and capture the attention of your patients.
  • Discuss how 5 minutes at the end of the day, doing these 3 things will cut your patient attrition by more than 50%
  • Find out how to spend more time connecting with your patients, building relationships, and less time listening to ring tones.

Sponsored by: Weave

Friday Morning: Educational Sessions

Tami Evans

The Human Exclamation Point, Tami Evans, shares innovative communication and leadership tools motivating corporations, associations and organizations with her energy, passion, and humor creating an engaging, interactive and unforgettable experience for audiences. With both corporate and entrepreneurial experience, an MFA in performance, a background in communication and design, she firmly believes laughter is a vital part of learning and living. Her relatable keynotes ignite a positive workplace while they celebrate participants, engage and empower employees, create communication cohesion, boost confidence and bust stress. On the Board of Directors for the National Speakers Association and past President of NSA – NYC.

Life on Center Stage: Prepare to Achieve Your Professional Potential

Keynote Speaker: Tami Evans

Do you wish you could find a way to get what is in your head & heart to come out of your mouth in a clear, concise, professional way? Do you wish you knew how to have a difficult conversation without becoming emotional? Do you wish you had the confidence to stand up for yourself and your ideas?

Do you wish you could find a way to get what is in your head & heart to come out of your mouth in a clear, concise, professional way? Do you wish you knew how to have a difficult conversation without becoming emotional? Do you wish you had the confidence to stand up for yourself and your ideas?

Join Tami Evans for an interactive session to address these needs and gain easy tools you can use immediately. We will laugh a lot, sweat a little and you’ll walk out feeling empowered personally and professionally!

Katherine Eitel Belt

Katherine Eitel Belt is Dentistry’s Communication Coach! International speaker, author, and coach in the US, Canada, and UK, Katherine’s known for helping professionals develop unscripted, exceptional telephone and client communication skills, personal and professional greatness, as well as train-the-trainer and executive speaker’s programs. Her company, LionSpeak, helps practices, teams and executives achieve extraordinary results by communicating with greater clarity and inspiration. She’s consulted with CareCredit, Philips Oral Healthcare, Sirona Cerec, Henry Schein, eAssist, and Patterson Dental. Spotlight-On-Speaking champion, National Speaker’s Association member, Speaking Consulting Network board member, past-president Academy of Dental Management Consultants, recipient of the Linda Miles Spirit Award.

The cornerstone of productive, positive work cultures is the ability to communicate as a team with compassion, accountability, non-judgement, and accuracy. This session will help managers and dental team members stop avoiding these crucial conversations and learn to embrace and succeed with them by using a 4-point self-check, 2 rules of engagement, and a simple 4-step conversation framework.

The cornerstone of productive, positive work cultures is the ability to communicate as a team with compassion, accountability, non-judgement, and accuracy. This session will help managers and dental team members stop avoiding these crucial conversations and learn to embrace and succeed with them by using a 4-point self-check, 2 rules of engagement, and a simple 4-step conversation framework.

This session includes real-life dental examples, live demonstration, real-time application, and tremendous inspiration about what can be accomplished both professionally and personally by having and succeeding with necessary conversations. Katherine will cover broken agreements, low performance, non-participation, negativity, and toxic behavior as well as requests from employees to management such as raises, benefits, and promotions. Bring your biggest challenge and experience a life-changing way to improve leadership, relationships, and results.

Learning Objectives:

  • Upon completion of this session, participants should understand how to receive and approach crucial conversations in a powerful and positive way.
  • Upon completion of this program, participants should be able to help team members align with the vision and goals, upgrade performance, and handle objections or push back from another person with confidence and grace.
Tija Hunter, CDA

Tija was named one of the Top 25 Women in Dentistry by Dental Products Report Magazine; 2015. She is a member of the American Dental Assistants Association (ADAA) where she holds the honor of Master, is former Vice President (2017) and sits on national counsels. Tija is an editorial board member for Dental Products Report Magazine, contributor to Dental Products Report, Dental Assisting Digest, and Dental Economics Magazines. She is founder of the Dental Assistants Study Club of St. Louis. She is the director of the Dental Careers Institute with five locations in the United States. Tija is also the author of six CE study courses. She is a national speaker and is a certified trainer in nitrous oxide in several states. Her passion is education and equipping dental teams with the knowledge to grow.

HIPAA What You Don't Know Will Shock You!

Speaker: Tija Hunter, CDA

Do you cringe when you think about compliance, especially keeping up to date with HIPAA? Just when you feel like you have it all under control, things change. Now worries, join us for this informative interactive session and learn how to make sure you and your team are up to speed!

Do you cringe when you think about compliance, especially keeping up to date with HIPAA? Just when you feel like you have it all under control, things change. Now worries, join us for this informative interactive session and learn how to make sure you and your team are up to speed!

Learning Objectives:

  • Decipher the HIPAA Security and Privacy Laws
  • Learn how HIPAA effects your everyday workflow
  • Discuss how to bring your team up to speed
Judy Kay Mausolf

Judy Kay Mausolf is a speaker, author and dental practice culture cultivator with expertise in helping others get happier and more successful! She coaches teams how to grow their practices by becoming better leaders, working together better and delivering service with more focus and passion.

She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, member of the National Speakers Association and Academy of Dental Management Consultants.

Managing the Micro-Manager

Speaker: Judy Kay Mausolf

Do you love what you do, but are fed up with working for a boss who micromanages?  OR maybe you are the one micromanaging and don’t even realize it.  Most micro-managers do so out of a need for control that often has more to do with them than the performance of others.

Do you love what you do, but are fed up with working for a boss who micromanages?  OR maybe you are the one micromanaging and don’t even realize it.  Most micro-managers do so out of a need for control that often has more to do with them than the performance of others.

But, to be objective, no one chooses to be a micro-manager.  In fact, most fear turning into one. The line between efficient managing and micromanaging is often blurred, and it’s easy to cross it, unaware you’re on a downhill slide to becoming a micro-manager.

No one likes working for a boss who excessively scrutinizes work and constantly hovers. If you have a micro-manager boss or are one, there is hope.

Whether you are working for a micro-manager or are a micro-manager this course is for you!  In this course Judy Kay will share what it takes to minimize micromanaging behaviors.

Objectives:

  • Understand the 3 reasons why someone micromanages
  • Discover the BE principles that build trust
  • Learn the power of FYI
  • Obtain Letting Go processes
Roger Levin, DDS

Considered one of the most dynamic speakers in dentistry, Dr. Roger P. Levin is a third generation general dentist and the Founder and CEO of Levin Group, Inc., the premier dental management and marketing consulting firm in North America.

A regular contributor to the Journal of the American Dental Association, Dr. Levin has authored 68 books and published more than 4,000 articles.

Dr. Levin has been named one of the “Leaders in Dental Consulting” by Dentistry Today magazine for the past 12 years. He recently received the Dental Excellence award given by DrBiCuspid.com for Best Practice Management Consultant.

New Game. New Rules. New Playbook. Winning Strategies for Increasing Production

Speaker: Roger Levin, DDS

The rules of dentistry have changed and will keep changing. What will it take to keep up? Dr. Roger P. Levin will show you amazing ways to thrive—not merely survive—in today’s new dental world!

The rules of dentistry have changed and will keep changing. What will it take to keep up? Dr. Roger P. Levin will show doctors and staff amazing ways to thrive—not merely survive—in today’s new dental world!

This will be one of the most motivating, intensive and exciting sessions on practice management you will ever attend. As a third-generation dentist and CEO of Levin Group, Dr. Levin understands that all dentists want to continually improve their practices and thoroughly enjoy what they do. This session will provide leading-edge management insights and innovations, so that attendees can guarantee growth in a low-stress environment. The concepts have been proven with over 26,000 clients since 1985.

Attendees will Learn:

  • Key Performance Indicators of highly successful practices
  • The key targets that high-end practices must hit every month and year
  • How to analyze and control overhead
  • The pathway for team improvement and accountability
  • The “No-Stress” Practice plan for future growth
  • Strategies for collecting 99% of all fees and reducing no-shows to under 1%
Jennifer Schultz

Jennifer Schultz has spent over 20 years working in and with dental practices as a hygienist, trainer and consultant. Jennifer has always been passionate about efficiency and productivity, and founded Virtual Dental Office to help practices save time on insurance training and tasks. Jennifer then developed The Achievement Blueprint, an online communication and productivity system that helps individuals and teams get things done and accomplish their goals more quickly.

Crazy, Busy, Overwhelmed!

Speaker: Jennifer Schultz

As the office manager, you are responsible for directing team schedules, tasks and action plans in addition to juggling all of your to-dos.  It can get overwhelming quickly.

As the office manager, you are responsible for directing team schedules, tasks and action plans in addition to juggling all of your to-dos.  It can get overwhelming quickly.  Join Jennifer as she shares management productivity hacks, block scheduling for the office manager and how to easily get stuff done in less time with less stress.  You will leave this interactive workshop with the tools needed to transform your task list and time at the office.

Objectives:

  • Understand the first step to take when feeling overwhelmed
  • Identify the essential features of a self-propelling to-do list
  • Determine the value of your time and the tasks that aren’t worthy of it
  • Discover programs and apps that increase productivity effortlessly
Penny Reed

Penny Reed is a speaker, coach, and author of the book Growing Your Dental Business. She coaches dentists and their teams increase their performance and create an office culture where the entire team looks forward to coming to work.

Penny began has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2017. She is a member of the Speaking Consulting Network, National Speakers’ Association, and the American Association of Dental Office Managers.

Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah.

Driving Case Acceptance - Be More Like Disney & Less Like the IRS

Speaker: Penny Reed

This session is for general and specialty practices.

Most dental businesses have another practice within their practice when you consider the amount of unscheduled treatment that walks out the door each day. Thousands of advertising dollars, chair hours, and payroll dollars are invested in attracting patients to the practice and evaluating them for treatment. Case acceptance will make or break your profitability and your confidence level.

Most dental businesses have another practice within their practice when you consider the amount of unscheduled treatment that walks out the door each day. Thousands of advertising dollars, chair hours, and payroll dollars are invested in attracting patients to the practice and evaluating them for treatment. Case acceptance will make or break your profitability and your confidence level. Discover the skills that every office manager and treatment coordinator must know and master to inspire your patients to say yes. This presentation has tips and tools for those looking to up their “yes level” with big cases, gain the commitment from patients who don’t seem to be motivated to treat their gum disease, and gain acceptance of treatment plans in between.

In this fun and enlightening session participants will:

  • Learn how to be more like Disney in your approach to engaging the patient and inspiring them to want their ideal treatment
  • Discover the case killers that most practices are currently doing that confuse and turn off the patient
  • Identify the most powerful strategies, questions, and phrases you must implement to have your patients schedule today
  • Simplify the financial agreement process to make it easier for patients to say yes
Courtney Roberts, FAADOM

Courtney is a 13+ year veteran of the dental field and in 2014 she earned the distinction of Fellow by the American Association of Dental Office Management (AADOM). She was a nominee for the 2015, 2016, 2017 and 2018 Practice Administrator of the Year Award and AADOM has honored Courtney with the Practice Manager of Distinction Award 3 years in a row.

In 2016 Dental Product Reports named Courtney as one of the Top 25 Women in Dentistry and she is a member of the Speaking Consulting Network and AADOM’s Speaker/Consultant Alliance. Courtney has authored practice management articles and has been featured in national publications including DentistryIQ, Dental Assisting Digest, and The Observer.

She has continued her passion of dentistry by becoming an AADOM Ambassador, an AADOM Lifetime Member, and she also serves as the designated chairperson for the AADOM Endodontic Specialty Network. Courtney is also on the board of directors for AADOM’s San Diego Chapter for Dental Office Managers Study Club.

The (Killer) Playbook to Market Your Specialty Practice

Speaker: Courtney Roberts, FAADOM

This session will be packed with ideas to create your perfect marketing playbook! We’ll go in depth into three topics that the specialty manager needs to understand to rocket their practice to the top!

This session will be packed with ideas to create your perfect marketing playbook! We’ll go in depth into three topics that the specialty manager needs to understand to rocket their practice to the top!

  1. Staying Clever: We’ll go in depth into  effective tips to create a fabulously ran marketing system designed to succeed!
  2. The GP’s: Climbing the ladder to become their top referral choice. We’ll review what GP’s want and what your practice can do to become their top referral pick.
  3. Marketing Hardball: We’ll pitch new marketing ideas; hear one you like, write it down and take a swing at it! We’re going to a whole new level with this one! Together we’ll add new bonus chapters to our playbook!
Teresa Duncan, Kevin Henry and Cindy Durley

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

With more than 16 years in the dental publishing industry, Kevin Henry is the former group editorial director for Dental Products Report and managing editor for Dental Economics. He now serves as the co-founder for IgniteDA.net, a community designed to empower, enlighten and educate dental assistants. He speaks to dental assistants throughout the country, reminding them of the important role they play every day in their practice. Kevin was recently named as one of the top five influential voices in the industry on Twitter. You can follow him at @kgh23.

Cindy Durley, M.Ed, MBA is Executive Director of both the Dental Assisting National Board (DANB, the national certification organization for dental assistants) and the DALE Foundation (DANB’s official affiliate). She has been employed by DANB for over 30 years and by the DALE Foundation since its incorporation in 2010.

In her dual role of Executive Director to both DANB and the DALE Foundation, Ms. Durley provides leadership in organizational governance, fiscal accountability, and administrative, operations, and personnel management.

Cindy has served as President of the American Association of Dental Administrators (AADA – the national association for state dental board administrators) and President of the Institute for Credentialing Excellence, the national membership association for certifying agencies. Cindy is currently one of the editors of the 3rd edition of ICE’s Certification Handbook (to be published in November 2019) and an author of the new ICE Guide to Credentialing Terminology (2019).

Ms. Durley has a bachelor’s degree in biology from the University of Notre Dame, a master’s degree in education from Loyola University of Chicago, and a master’s degree in business administration from DePaul University.

Insider Perspective: State of the Dental Industry

Speakers: Teresa Duncan, MS, FAADOM, Cindy Durley, M.Ed, MBA and Kevin Henry

The dental industry is in a state of flux that rivals any other time in dental history. With changes in the insurance industry, group practices growing at astonishing rates, and patients becoming more and more knowledgeable and thrifty with their dollars, it can be a tough time to be a dentist or dental team member. However, it is possible to overcome obstacles and make this year the best your practice has ever seen.

The dental industry is in a state of flux that rivals any other time in dental history. With changes in the insurance industry, group practices growing at astonishing rates, and patients becoming more and more knowledgeable and thrifty with their dollars, it can be a tough time to be a dentist or dental team member. However, it is possible to overcome obstacles and make this year the best your practice has ever seen.

In this fast-moving presentation, industry experts Kevin Henry and Teresa Duncan bring insight and help attendees understand what’s really happening in dentistry and what trends should be taken note of … and which can be ignored. Using real data from the best sources available and exclusive survey results, Kevin and Teresa present information that simply can’t be found elsewhere.

Friday Afternoon: Sponsored Educational Sessions

Kristen Brown

Named a top 20 trailblazer by Meetings Today magazine, Kristen Brown uses her real world expertise and research into human behavior to motivate exceptional leaders to elevate their brand and skyrocket their performance for maximum impact on results even during change and stress. She has shared her expertise with clients around the U.S. like Boston Scientific, Target, Minnesota Vikings, Women Presidents Organization, and General Mills and on respected media outlets like Live with Kelly, Forbes, Working Mother, Psychology Today, and many more. Her biggest faults – she is an occasional know-it-all, sometimes workaholic, and frequent wine aficionado; and her biggest love is her genetically-sassy daughter Brooke. She lives in Minneapolis and spends her free time boating, hiking, and attempting yoga. Learn more at www.KristenBrownPresents.com.

The Spectrum of Awesome: Discover Your Power for Productivity and Practice Growth

Speaker: Kristen Brown

When you proactively brand yourself for leadership, you will naturally magnetize patients, co-workers, and everyone in your circles to you and your ideas. When you strategically build an awesome professional persona it will create more ways for you to connect with others in authentic ways.

When you proactively brand yourself for leadership, you will naturally magnetize patients, co-workers, and everyone in your circles to you and your ideas. When you strategically build an awesome professional persona it will create more ways for you to connect with others in authentic ways. During this session for dental industry leaders at all levels, you will identify the key elements of your personal and professional brand and position them for career success. You will uncover what makes you credible, likable, trustworthy and competent both professionally and personally. You will then discuss ways to use these elements to boost your productivity, communication, and relationships to benefit your practice, your patients, and your own goals.
Course Objectives:
• Understand the importance of creating a holistic persona to enhance business relationships, personal networks, and overall growth of your practice.
• Identify the key elements of your reputation and brand that most impact your leadership and practice success.
• Discuss how to integrate your own brand elements into your practice’s brand messaging to enhance your overall brand.
Sponsored by Patterson Dental

Shannon Mackey and Whitney Speir

Shannon Mackey is the Co-Founder and Chief Cheerleader of Roadside Dental Marketing, a leading provider of websites and marketing for the top dentists throughout the country. With more than 20 years of real-world experience in high-performing practices, her energetic love of marketing is a driving force behind Roadside’s practical solutions for successful dental practices.

Google makes 600-700 changes to its algorithm each year, which means the realm of online marketing never sits still – and neither does Shannon. With infectious enthusiasm and out-of-the-box thinking, Shannon coaches top practices to implement simple, step-by-step strategies that result in increased new patients, referrals, and rankings.

With more than 15 years in marketing and design, Whitney Speir is the Marketing Director for Roadside and LOVES helping practices nationwide learn how to implement simple marketing strategies that get BIG results. A self-described “marketing nerd” (glasses and all), Whitney is passionate about helping dental teams discover real-world strategies that can help grow their referrals, reviews, rankings, and overall revenue.

Your 12-Month Marketing Action Plan

Speakers: Whitney Speir and Shannon Mackey

Take your marketing from “hot mess” to “hot damn, who knew it could be so simple?!” When it comes to finding time for marketing, the struggle is real. You have a ton on your to-do list already. Let us do the work for you!

Take your marketing from “hot mess” to “hot damn, who knew it could be so simple?!” When it comes to finding time for marketing, the struggle is real. You have a ton on your to-do list already. Let us do the work for you!

In this workshop (and when we say workshop, we mean it… we’re going to make you work it!), we’ll help you customize a 12-month marketing action plan unique to your practice. We’ll use our proven formula to help you identify what to prioritize and how much time to spend in different marketing efforts. Each practice is different, so we’ll help you craft a customized plan that fits YOUR needs.

You’ll get actionable, simple, step-by-step guidance to help you prioritize the marketing efforts that really matter. Plus, you’ll get tools and training videos to help you and your team hit the ground running at your own pace.
Course Objectives:
• Customize a month-by-month action plan for your practice
• Discover how to spot “marketing moments” (and how to help your team do it too!)
• Learn how to fit marketing into your ridiculously busy schedule
• Identify how to delegate and share the load (no more mile-long to-do lists on your plate only!)
• Get access to training videos so you can implement your action plan at your own pace
Sponsored by Roadside Dental Marketing

Carrie Webber

Carrie Webber is Chief Communications Officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firm that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. Carrie creates customer service and business development opportunities as well as internal and external marketing initiatives and social media strategies to effectively communicate the Jameson message to the dental profession. Webber is a contributing author to several publications and blogs on the topics of marketing, customer service and leadership as well as a popular speaker for dental meetings nationwide. Carrie is a member of Speaking Consulting Network and has been named a 2019 Leader in CE by Dentistry Today.

The High Performing Team's Playbook

Speaker: Carrie Webber

Have you ever asked yourself one or all of these questions: “How do I get my team more involved and interested in improving the practice?”, “How do I motivate my team?”, “How can we improve our telephone skills?” or “How can we be better at patient retention and case acceptance?”

Have you ever asked yourself one or all of these questions: “How do I get my team more involved and interested in improving the practice?”, “How do I motivate my team?”, “How can we improve our telephone skills?” or “How can we be better at patient retention and case acceptance?”
In this powerful session, identify areas you need to look into in your own practice, conversations that count and ways to help improve communication skills and team engagement in the patient process and in overall practice growth!

Course Objectives
• Discuss how to begin building a team-focused work culture
• Learn how to overcome conflict and personality differences
• Understand the power or positive reinforcement

Sponsored by CareCredit

Steven Jensen

Steven Jensen loves helping people and teams to achieve their potential. This is his “Why!” He works side by side with a growing team committed to guiding dental practices in their efforts to master the business of dentistry. He especially enjoys meeting with and teaching practice owners, dentists, and other team members effective principles of success. A father of two, Steven loves spending time with his family going on mountain adventures, getting his “Netflix and chill” on, teaching and mentoring youth/young adults in his church, and serving others in his Utah community.

Running Your Practice, Without Getting Run Over!

Speaker: Steven Jensen

You have the hardest job in dentistry. Yes, you! Being an office manager is intense, exhausting, exciting, overwhelming, and just plain hard. And all this before 8am. You need help (and maybe a nap.)

You have the hardest job in dentistry. Yes, you! Being an office manager is intense, exhausting, exciting, overwhelming, and just plain hard. And all this before 8am. You need help (and maybe a nap.) This powerful session with Dental Intelligence’s Steven Jensen is going to show you what metrics matter and how to use them to help your team, your patients, and your practice improve. Best of all, you’ll learn what’s really happening in your practice and what you can do to “own” your numbers…and reduce your stress. (And you’ll have massive amounts of fun!
Sponsored by Dental Intelligence

Tonya Lanthier

Tonya Lanthier is founder and CEO of DentalPost, the industry’s premier and largest online and mobile job board, connecting and educating more than 700,000 job seekers and 50,000 dental offices in the U.S. and Canada. A Registered Dental Hygienist-turned-entrepreneur, Tonya’s passion lies in improving lives and helping dental professionals build teams that excel. Tonya is a member of the American Dental Hygienists’ Association, supporter of AACD’s Give Back a Smile program and volunteer at several charitable organizations including Georgia Mission of Mercy and Ben Mansell Clinic. She is a board member of the Oral Cancer Cause and Dental Entrepreneur Women.

Biohack Your World to '10x' Your Life & Career

Speaker: Tonya Lanthier

We all want to be the best version of ourselves, both in our personal and professional lives to better support our patients. Learn how to “10x” your productivity to reach your highest potential by tapping into the latest science-backed insights and tactics in this interactive session.

We all want to be the best version of ourselves, both in our personal and professional lives to better support our patients. Learn how to “10x” your productivity to reach your highest potential by tapping into the latest science-backed insights and tactics in this interactive session. Takeaways for participants include better understanding their personality and work style through DISC assessments, learning how to define their own Core Values, and Neuronal Programming for professional and personal success.
Sponsored by DentalPost

Fred Joyal

Fred was a co-founder of 1-800-DENTIST, and is the author of two bestselling books, Everything is Marketing: The Ultimate Strategy for Dental Practice Growth, and Becoming Remarkable: How to Create a Dental Practice That Everyone Talks About. Drawing upon his 30+ years of experience in dental consumer marketing, Fred shares marketing strategies and practical techniques that dental practices need to thrive in a competitive and increasingly challenging field. His message focuses on achieving deeper patient relationships while using refined marketing tactics to maximize production from both new and existing patients.

Office Manager Confessions – The Secret Lives of Practice Management Professionals

Speaker: Fred Joyal

Join 1-800-DENTIST’s founder Fred Joyal for a fun, but revealing look at the results of an exclusive, new national survey of dental practice administrators.  Over 750 office managers shared their innermost thoughts and some outrageous opinions on what it takes to takes to lakes to lead a successful practice in 2019.

Join 1-800-DENTIST’s found Fred Joyal for a fun, but revealing look at the results of an exclusive, new national survey of dental practice administrators. Over 750 office managers shared their innermost thoughts and some outrageous opinions on what it takes to lead a successful practice in 2019. Nothing is held back as they dish on everything from the challenges of motivating a team of millennials and to how they’re preparing for the next stage of their career. All participants will receive a copy of the research report on which this session is based.
Sponsored by Futuredontics

Betsy Shapiro, DDS, JD, CAE and Tracy Hollenbach

Dr. Betsy Shapiro is the director of practice management resources and strategy at the American Dental Association’s Practice Institute.

After receiving her dental degree from the University of Illinois, Dr. Shapiro practiced general dentistry for 15 years in a rural Illinois community. Post-practice she returned to school and earned a juris doctorate from Northern Illinois University’s College of Law. From there she was fortunate enough to be awarded the Hillenbrand Fellowship with the ADA. Dr. Shapiro arrived at the ADA in September of 2011 for the one year fellowship, and has continued on there in the Practice Institute since that time.

Tracy Hollenbach is the senior manager, integrated content at the American Dental Association.

Tracy has worked in various capacities at the ADA since 1994. She first worked with dental students as the manager of the ADA Office of Student Affairs. She took five years off (2004-2009) to be with her family and then returned to the ADA in what is now the Integrated Marketing and Communications Division. Tracy is passionate about helping dentists succeed, which also means their office management.

Managing a Dental Practice more Successfully with ADA Resources

Speakers: Betsy Shapiro, DDS, JD, CAE and Tracy Hollenbach

Running a dental office is dynamic and multi-faceted – from managing patients and the dental team, to making business decisions, remaining compliant and making sure dental plans are paying you accurately – just to name a few.

Running a dental office is dynamic and multi-faceted – from managing patients and the dental team, to making business decisions, remaining compliant and making sure dental plans are paying you accurately – just to name a few.

The resources and services developed by the American Dental Association’s Practice Institute can help. Hear from an ADA dentist member and director of Practice Management Resources and Strategy who has a hand in the resources that can help you effectively and efficiently manage your dental practice with greater success.

Course Learning Objectives:

• Learn how the complexities of dental benefits can be resolved with ADA® Third Party Payer Concierge™ and the ADA® credentialing service, powered by CAQH ProView®
• Explore the ADA Center for Professional Success and view its resources on finances, practice management and marketing, patient communication, regulatory and dental benefits
• Help define what is needed for the ADA Hall at the AADOM eCampus, so you can be more successful and managing your practices

Sponosored by the ADA

Vanessa Buchheit

Vanessa Buchheit has 16 years of experience in the dental field. After success as an office manager completing many different coaching and management programs herself and having a 90% case acceptance rate as a treatment coordinator, Vanessa joined Henry Schein as a practice development coach and was quickly one of the most respected professionals in her industry. Vanessa has lectured extensively on several dental topics related to leadership in the practice, implementing periodontal programs, increasing case acceptance, or how to increase your New Patients with internal marketing. She also has several published articles such as “Stop hanging up on your new patients” in dental economics. Using her real-world professional experience coupled with her mastery of the business and attention to detail. She has the ability to identify areas for growth, implement winning systems and strategies. She now provides coaching and systems implementation with a hands-on approach that increases production and reduces stress.

Blueprints to a Successful Dental Practice; There is No Secret Sauce!

Speaker: Vanessa Buchheit

What if you could FINALLY get your practice’s overhead and cash flow under control, create airtight systems to maximize the performance of every department of your organization and learn how to decrease chaos and stress?

What if you could FINALLY get your practice’s overhead and cash flow under control, create airtight systems to maximize the performance of every department of your organization and learn how to decrease chaos and stress? Let’s review a roadmap any dentist can follow to exponentially increase the profitability and productivity of his or her dental practice.
Course Learning Objectives:
• Understand the necessary KPI’s to track to implement strategies for practice growth
• Discuss proven techniques to increase case acceptance
• Learn how to increase production and profitability
• Review techniques to improve patient referrals through internal marketing
• Discover the only way to effectively lower practice overhead

Sponosored by Henry Schein

Uni Yost

Uni Yost is a serial entrepreneur in technology, consulting and business for over 20 years. She has led and managed multiple businesses that focus on creating new products and services in multiple industries such as insurance, finance, healthcare, real estate, banking, mortgages, and more.

Uni is the CEO and Founder of GoAskJay, a leading innovative Insurance (Insurtech) and Financial (Fintech) marketplace platform in a $4 trillion insurance industry with a vision for global growth.  She is leading a majority women executive leadership team to grow the company in the US and beyond to a multi-billion-dollar company within 5 years.

Dental Membership Plan Growth Strategies: Why Customer Experience is Your Secret Weapon to Bigger Profits

Speaker: Uni Yost

What is on the mind of every dental practice? Profits. Growth. Patient Happiness. There is one thing that will drive growth consistently year after year, when executed correctly…

What is on the mind of every dental practice? Profits. Growth. Patient Happiness. There is one thing that will drive growth consistently year after year, when executed correctly, and that’s focusing on the customer experience. Happy customers can lead to repeat business, referrals and growth.

Uni Yost, Founder and CEO of GoAskJay, breaks down exactly what it takes to grow your practice through amazing customer experiences during this session hosted by Launch Loyalty, powered by Careington, the leader of in-house membership plan administration.

Course Learning Objectives:

  • Learn how to use emerging technology to create the ultimate digital experience for your patients
  • Understand how to adopt a “Solution Mindset” that has your patients raving about you all over the internet
  • Discuss how to leverage in-house membership plans to become the hero to your patients
  • Review how to make consistently higher profits with less stress and frustration
  • Discover how to stay ahead of the competition and be in a class all of your own

This session will have you laughing, learning and launching into bigger profits through actionable strategies that you can implement right away.

Sponosored by Launch Loyalty

Saturday Morning: Sponsored Educational Sessions

Jeff Gladnick

Jeff Gladnick is the founder and CEO of Great Dental Websites, a digital marketing agency for dental practices of all stripes and the creator of a dental website software platform that makes building a dental website and marketing it easier, faster, and less expensive. He comes from a family of 8 Dentists, and has worked in marketing for over 15 years, and his company has worked with over 700 practices, in 7 countries, on 3 continents.

Become the Marketing Hero in Your Practice

Speaker: Jeff Gladnick

Become the indispensable marketing expert in your office that your practice depends on for new client growth and success. Learn how to turn a dental website from something that patients occasionally use into the cornerstone of your new patient acquisition strategy.

Become the indispensable marketing expert in your office that your practice depends on for new client growth and success. Learn how to turn a dental website from something that patients occasionally use into the cornerstone of your new patient acquisition strategy. Learn the tactics, processes, and best practices to ensure that your marketing efforts give the best bang for the buck. Best of all, most ideas are free to implement and just need YOU!
Sponsored by Great Dental Websites

Brian Doyle

Brian Doyle, Director for Enterprise Sales, has been with Rectangle Health for the past 10 years. He started his sales career at Rectangle Health working closely with private practices to help them streamline processing and improve patient satisfaction. Over the last two years, Brian has focused on growing the company’s enterprise channel and healthcare client base including hospital networks, software systems and billing companies. He collaborates with prospective partners to develop and implement strategies to meet their payment technology needs.

Identify, Increase, Improve: Practice Cash Flow & Patient Satisfaction

Speaker: Brian Doyle

With more patients assuming a greater share of medical expenses due to high deductible plans, dental practices’ ability to receive payment in a timely and efficient manner is becoming more and more challenging. Fortunately, the growing shift toward patient consumerism, where the patient’s healthcare experience more closely mimics a retail experience, partnered with developments in payment technologies, create unique opportunities for dental practices to solve billing issues

With more patients assuming a greater share of medical expenses due to high deductible plans, dental practices’ ability to receive payment in a timely and efficient manner is becoming more and more challenging. Fortunately, the growing shift toward patient consumerism, where the patient’s healthcare experience more closely mimics a retail experience, partnered with developments in payment technologies, create unique opportunities for dental practices to solve billing issues. There are viable solutions that can vault revenue cycle management to the post-paper age and provide patients and practitioners alike a healthy outlook for the future. Methods of payment such as keeping credit cards on file are a convenience that patients are already very familiar with when making other purchases in their everyday lives. Card-on-file capabilities offer providers quick access to cash and reduce the amount of time that balances remain in accounts receivable while also alleviating staffing hours to process these payments.
Join us as we explore the evolving patient payment landscape.
Course Objectives:
• Challenges facing dental practices relating to patient payment and billing.
• Solutions, mostly technology-based, that create better outcomes for patients and practices alike.
• Enhanced patient and employee satisfaction.
Sponsored by Rectangle Health

Dave Monahan

Dave Monahan is the CEO of Kleer and has a passion for creating technology-enabled businesses that improve people’s lives. Prior to joining Kleer, Dave served as the President and CEO of FitLinxx, a leader in the wearables market, where he created simple, affordable and connected wearable devices for the medical and sports markets. FitLinxx devices enabled patients to monitor and manage chronic conditions and athletes to monitor and improve their performance. FitLinxx partnered with over 50 leading fitness and health companies to embed Fitlinxx devices and data platform into customized applications.

Increase Production, Reduce Time Spent on Collections, and Reverse the Declines in Insurance Reimbursements with a Membership Plan!

Speaker: Dave Monahan

As an Office Manager you spend a lot of time keeping the schedule full and managing receivables. You know these tasks are important but wish the processes could be more efficient. A membership plan can help.

As an Office Manager you spend a lot of time keeping the schedule full and managing receivables. You know these tasks are important but wish the processes could be more efficient. A membership plan can help. This course will show you how a membership plan increases production, reduces the time spent on collections, and reverses the decline in insurance reimbursements. We will explore why membership plan patients visit more often and accept more treatment. How you can eliminate collections by designing a membership plan with pre-payment and auto-renewal features. And how a membership plan will reverse the decline in insurance reimbursements because you design the plan, control the fee schedule, and are paid directly by your patients, with no middleman in sight!
Sponsored by Kleer

Cheryl Donahue

Cheryl Donahue is the Director of New Business at Merchant Advocate. She has 21 years of experience in the merchant services industry with the last seven years focused almost exclusively on dental practices. Cheryl has provided consulting services in many areas including Payment Card Compliance, HIPAA Security Rule Compliance, Merchant Agreement Contract Negotiations, Rate and Fee Expense Reduction and Software and Equipment Integration for Practice Management Software. Cheryl is well versed in and has given CE lectures on the following topics: • Payment Card Industry (PCI) and HIPAA Security Rule Compliance Overlap • How PCI requirements provide a litmus test for your IT Firm • E.M.V. (chip credit card) requirements and your liability • Necessary and unnecessary credit card equipment upgrades • Decoding your monthly merchant services statement During her time with Merchant Advocate she has supported the American Association of Dental Office Management as both a client and an AADOM Spotlight Product, has co-written several articles on topics as varied as embezzlement and HIPAA Security Rule Compliance and has worked with dental management consultants to support their dental practice clients. Cheryl currently lives in beautiful Erie, Colorado with her son, Parker.

The Keys to Ensure YOUR Successful Performance Review: Saving Practices Millions of Dollars in Five Easy Steps

Speaker: Cheryl Donahue

Want to look like a rock star at your next performance review? Showing that you contributed to your practice’s profits since your last review is the best way to ensure you get the recognition, the raise, and maybe even an additional bonus, you deserve!

Want to look like a rock star at your next performance review? Showing that you contributed to your practice’s profits since your last review is the best way to ensure you get the recognition, the raise, and maybe even an additional bonus, you deserve! We all know that performance reviews typically focus on collections and production, but did you know there are other potential profit centers that most practice managers overlook? I have successfully worked with hundreds of AADOM members in the last five years and will teach you the secret to increasing your bottom line in five easy steps. Join me for a fun, educational session designed specifically for office managers and practice administrators that will cover:
Course Objectives:
• Understand which methods of insurance reimbursement you can, and should, avoid
• Discover how to spot hidden errors on your merchant statement that are sucking the profit out of your collections
• Discuss systems that easily allow your practice to charge patients for balances owed
• Learn about the compliance issue that 60% of practices are being fined for and don’t even know it
• Understand how to add profit to your practice and how to quantify those numbers so you become the rock star we know you are!
Sponsored by Merchant Advocate

Shay Berman

Shay Berman is the CEO and founder of Digital Resource, a full-service digital marketing agency, specializing in dentistry, located in South Florida. Shay’s clear-cut approach to internet marketing has driven his clients’ practices to new heights and allowed Digital Resource to land on the Inc. 500 list after just four years. Digital Resource provides exceptional service in social media marketing, organic search engine optimization, responsive website design, Facebook/Google Advertising and much more.

How to use Internet Marketing to bring in new patients, prime cases, and increase revenue fast!

Speaker: Shay Berman

This conversational and detailed course will cover 7 different types of online marketing including; Website Design, SEO, Social Media, Facebook Ads, Google Ads, Video Content, and Live Chat.

This conversational and detailed course will cover 7 different types of online marketing including; Website Design, SEO, Social Media, Facebook Ads, Google Ads, Video Content, and Live Chat. Shay will show you what these types of internet marketing are, how and when they should be used, how to do them on your own, as well as provide creative ideas on implementation.

We’ll review real life case studies of marketing programs from real practices in order to shed light on what you can expect from your own online marketing. You NEED to know if your marketing is working or not and we’ll review tools to use to track your efforts.

You’ll leave this session knowing more than you ever did about the internet and the power it has to bring in the new patient flow you need, the fee for service patients you want, and the case types your practice hungers for!
Sponsored by Digital Resource

Kerry Straine

Kerry has also contributed to the dental industry with innovations such as the Straine Practice Analysis™, a window into the day-to-day operations of a dental practice that illuminates the effectiveness or ineffectiveness of existing strategies and systems. As an administrative reformer, Kerry recognizes the significance of each dentist’s unique clinical vision and standard of care, but says that “without a well-defined philosophy and sound management system, the business will fail to deliver on its owner’s promise or stand the test of time.”

Advanced Dental Management Leadership Begins with You!

Speaker: Kerry Straine

Become a data driven superstar! Join us to learn about leading & assisting your team accurately and effectively with a preview of our tools that will reduce your workload.

Become a data driven superstar! Join us to learn about leading & assisting your team accurately and effectively with a preview of our tools that will reduce your workload. We will show you how we apply our 30 years of dental industry knowledge into building powerful and efficient practices.
Sponsored by Strain Dental Consulting

Rick Willeford, MBA, CPA

Raymond F. “Rick” Willeford, MBA, CPA was one of the first Dental CPAs 40 years ago. But he is also a Georgia Tech engineer and the developer of DentaMetrix—a professional strength data extraction and dashboard program.
The combination of his knowledge of cutting edge technologies, his deep business experience and his understanding of the practice management side of dentistry give him a unique perspective to enhance revenues and plug profit leaks in a practice.

Dental Cash Flow for Dummies – WAIT, Our Office Managers are Not Dumb!!

Speaker: Rick Willeford, MBA, CPA

How come your CPA says your practice made a lot of profit last year—but your doctor says you don’t have any money?!? And it seems to take the CPA months before he can even tell you that!! Wouldn’t it be nice to take the voodoo out of his mumbo jumbo—and quickly?

How come your CPA says your practice made a lot of profit last year—but your doctor says you don’t have any money?!? And it seems to take the CPA months before he can even tell you that!! Wouldn’t it be nice to take the voodoo out of his mumbo jumbo—and quickly?

This course will put YOU back in control and help you unlock the secrets in your numbers. Without a lot of work and with no real accounting knowledge.

So let’s have some fun and unravel the mysteries….

Course Objectives:
• Learn why most CPA financial statements are so useless
• Understand the difference between Cash Flow vs Accounting “Profit”
• Unlock the Secrets in your practice finances
• Turn QB into a management tool and not wait for the CPA for months
• Know the 5 numbers that control your overhead and track them—in minutes
Designed for ALL financial/business managers—and folks who wish they could be

Kathi Carlson, CDA, FADIA

Kathi has been an implant coordinator since before we all knew what that was! She comes to you with 45 years’ experience communicating with patients and referrals about the treatment modality of implants and other treatment procedures. Ms. Carlson is a facilitator for Straumann’s Strive for 5 Series and LOOP training. She is former staff faculty with the Misch Implant Institute and a Level 2 Hands-On Presenter for Boot Kamp, and is co-founder of The Implant Consortium, which provides avenues of education for all things implants.

Communication with a Patient Centric Focus

Speaker: Kathi Carlson, CDA, FADIA

Differentiating your practice in a digital world requires effective communication and collaboration. Like you, dental patients are consumers, demanding excellence in customer service from the initial diagnosis to the final clinical results; yet how often do you seem to misplace important information between the specialist and restorative practices?

Differentiating your practice in a digital world requires effective communication and collaboration. Like you, dental patients are consumers, demanding excellence in customer service from the initial diagnosis to the final clinical results; yet how often do you seem to misplace important information between the specialist and restorative practices? How often do you think: “I know I sent this” or “I’m sure I saw that somewhere”? Every minute you spend chasing down information takes time away from working as a team to remain patient centric, giving patients the best possible care.
Today’s technology helps implant specialists, restorative dentists and dental labs choreograph the patient journey. New challenges require us to be more mindful of security, now that we have the power to share patient information at the push of a button.
This workshop emphasizes strategies to take control of your day and put you and your team at the top of your game.

Learning Objectives:
• Communicate important information securely and effectively while leveraging different communication skills and styles
• Collaborate with referring offices to provide ultimate patient care
• Grow your productivity and relationships on your team and in your dental community.

Sponsored by Straumann

Kay Huff and Dona Schulz, RDH, BS, MBA

With dozens of continuing education courses behind her, Kay Huff has the drive to help your team reach their goals and learn teamwork. Her goal when working with case presentations is to help the team better understand the significance of teaching patients about their options regarding treatment and finances. Kay’s strong background in insurance collection helps patients receive the maximum care per year.

Dona Schulz, RDH, BS, MBA carries three decades of expanded dental practice experience, providing clinical coaching on periodontal wellness, optimizing case acceptance, and adopting leading edge dental technology to include CAD/CAM, digital dentistry and diode laser implementation. Dona elevates practices to create interoffice synergy, balance and growth while achieving clinical excellence. Dona is a Benco-certified technology trainer, former corporate national director of dental hygiene and adjunct clinical hygiene instructor. Dona is a 2009 recipient of the ADHA Hygiene Hero Award; the 2011 RDH Magazine and Sunstar Americas Award of Distinction recipient and the 2005 “Service to Community” recipient.

Bridging the Gap Between Front and Back Office

Speakers: Kay Huff and Dona Schulz, RDH, BS, MBA

Have you ever felt as though your team is constantly working hard daily, treating a large number of patients, but at the end of the day feeling worn-out, exhausted and production had little to show? Have you recommended treatment for your patients only to find it got “lost in translation” and the patient left without scheduling?

Have you ever felt as though your team is constantly working hard daily, treating a large number of patients, but at the end of the day feeling worn-out, exhausted and production had little to show? Have you recommended treatment for your patients only to find it got “lost in translation” and the patient left without scheduling? Is your hygiene department building your practice? Learn how to use technology to increase team synergy, optimize production and increase patient flow, satisfaction and retention.
This course is designated for all members of the dental practice to learn how to embrace digital dentistry and how technology relates to an increased patient standard of care and total patient engagement. Learn how technology can help build your practice’s team cohesiveness and empowerment.

Sponsored by Benco

Alex Nudel, Fred Joyal and Amol Nirgudkar

Alex Nudel, founder at RevenueWell, has more than 20 years of experience as a recognized dental industry speaker, practice growth specialist, successful practice owner, and digital entrepreneur. As a dental practice owner, he realized the need for an easy way to handle the routine communications associated with attracting new patients, increasing production, and creating a WOW! experience for his patients. He founded RevenueWell to meet those needs, freeing the doctor and staff to focus on what they do best: serving the patient.

A respected national authority on dental practice marketing, Fred Joyal is best known for founding Futuredontics®, the parent company of 1-800-DENTIST® — the industry’s premier patient leads program. 1-800-DENTIST receives over 2 million consumer inquiries and makes over 400,000 patient referrals every year. Named one of the “Top 10 Dental Pros in Social Media,” Fred is the author of two bestsellers, “Becoming Remarkable – Creating a Dental Practice Everyone Talks About,” and “Everything is Marketing: The Ultimate Strategy for Dental Practice Growth.” A frequent speaker at industry trade events, Fred also hosts a popular series of dental marketing webinars and writes about the latest industry trends in his blog, GoAskFred.com.

Amol Nirgudkar helps dentists grow their practices and reach their goals. He is in an unusual position to offer practical insights. As a certified public accountant, business consultant, author, entrepreneur, and former owner of several dental practices, he has 20 years of experience working with dental practices and groups.
He founded Patient Prism in 2015. The advanced call tracking software incorporates artificial intelligence and American call coaches to review every missed new patient opportunity and send an alert to the dental office within an hour of the original call. It uses patented technology to detail the advertising method to led to the new patient call, what the caller wanted, why the appointment was not booked, and recommended actions that can be implemented immediately to call back and convert the potential patient. It’s fast, actionable data that leads to increased new patient appointments and revenue.

15 Ways to Build Lasting Patient Relationships

Speakers: Fred Joyal, Amol Nirgudkar and Alex Nudel

Dentistry is – and always will be – a relationship business. These three patient care masterminds understand how crucial your role as the office manager is. You create the decisive touch points with patients that lead them toward optimal health and build lasting relationships that keep them coming back.

Dentistry is – and always will be – a relationship business. These three patient care masterminds understand how crucial your role as the office manager is. You create the decisive touch points with patients that lead them toward optimal health and build lasting relationships that keep them coming back.
We want to help you, the best administrators in the industry, to guide your patients toward the health care they deserve. You’ll leave with new insights and a fresh approach to patient care that you can implement immediately.
Course Learning Objectives
• Understand your patients at a level that hasn’t been possible before
• Discover how to remove barriers that prevent patients from accepting your best treatment options
• Learn how to save time and energy while delivering a personalized, comfortable experience
• Discuss how to deliver a new patient experience that makes them immediately loyal to your practice
• Understand how to become irreplaceable in your role as a leader as a patient care expert!

Join us for this exciting conversation. Technology cannot replace your personal touch, but exciting new advancements will make it easier for your team to deliver personalized care. The future is bright for dentistry and you will lead the way!

Sponsored by RevenueWell and Patient Prism

Saturday Afternoon: Educational Sessions

Roger Levin, DDS

Considered one of the most dynamic speakers in dentistry, Dr. Roger P. Levin is a third generation general dentist and the Founder and CEO of Levin Group, Inc., the premier dental management and marketing consulting firm in North America.

A regular contributor to the Journal of the American Dental Association, Dr. Levin has authored 68 books and published more than 4,000 articles.

Dr. Levin has been named one of the “Leaders in Dental Consulting” by Dentistry Today magazine for the past 12 years. He recently received the Dental Excellence award given by DrBiCuspid.com for Best Practice Management Consultant.

New Game. New Rules. New Playbook. Winning Strategies for Increasing Production

Speaker: Roger Levin, DDS

The rules of dentistry have changed and will keep changing. What will it take to keep up? Dr. Roger P. Levin will show you amazing ways to thrive—not merely survive—in today’s new dental world!

The rules of dentistry have changed and will keep changing. What will it take to keep up? Dr. Roger P. Levin will show doctors and staff amazing ways to thrive—not merely survive—in today’s new dental world!

This will be one of the most motivating, intensive and exciting sessions on practice management you will ever attend. As a third-generation dentist and CEO of Levin Group, Dr. Levin understands that all dentists want to continually improve their practices and thoroughly enjoy what they do. This session will provide leading-edge management insights and innovations, so that attendees can guarantee growth in a low-stress environment. The concepts have been proven with over 26,000 clients since 1985.

Attendees will Learn:

  • Key Performance Indicators of highly successful practices
  • The key targets that high-end practices must hit every month and year
  • How to analyze and control overhead
  • The pathway for team improvement and accountability
  • The “No-Stress” Practice plan for future growth
  • Strategies for collecting 99% of all fees and reducing no-shows to under 1%
Rachel Wall, RDH, BS

Drawing from more than 25 years of experience as a clinical hygienist and hygiene profitability coach, Rachel helps dentists and their teams elevate hygiene services and systems while increasing profitability and career satisfaction. As an international speaker and owner of Inspired Hygiene, she has presented for numerous organizations, including the Yankee Dental Congress, ADA, Hinman and Chicago Midwinter. She is a past recipient of the Dental Excellence Award from DrBicuspid.com for “Most Effective Dental Hygienist Educator” and has been named one of the Top 25 Women in Dentistry by Dental Products Report.

Get Over It! Identify & Clear the Most Common Hygiene Department Obstacles

Speaker: Rachel Wall, RDH, BS

Have you ever gone to a CE course with your team and gotten all fired up but when you tried to put what you’d learned into practice it went nowhere? You’re not alone.

Have you ever gone to a CE course with your team and gotten all fired up but when you tried to put what you’d learned into practice it went nowhere? You’re not alone.  Rachel will show you how to identify and clear the 5 most common barriers that may be preventing your hygiene team from delivering high-level care profitably.

Course Learning Objectives:

  • Understand the 5 most common obstacles that keep hygiene teams from implementing new systems and services and how to overcome them
  • Review common mindset obstacles and learn how to overcome them for more successful treatment presentation and acceptance
  • Discuss tips to get out of the Prophy Trap for good
  • Explore steps to develop empowered team members to help grow the practice through high level co-diagnosis
Tija Hunter, CDA

Tija was named one of the Top 25 Women in Dentistry by Dental Products Report Magazine; 2015. She is a member of the American Dental Assistants Association (ADAA) where she holds the honor of Master, is former Vice President (2017) and sits on national counsels. Tija is an editorial board member for Dental Products Report Magazine, contributor to Dental Products Report, Dental Assisting Digest, and Dental Economics Magazines. She is founder of the Dental Assistants Study Club of St. Louis. She is the director of the Dental Careers Institute with five locations in the United States. Tija is also the author of six CE study courses. She is a national speaker and is a certified trainer in nitrous oxide in several states. Her passion is education and equipping dental teams with the knowledge to grow.

Pet Peeves: How Do You Deal With Them and Boost Communication?

Speaker: Tija Hunter, CDA

Pet peeves, we’ve all got them right? In your practice, it’s easy for pet peeves to take over and become the norm.  The key is how to deal with them so they don’t overrun the practice.

Pet peeves, we’ve all got them right? In your practice, it’s easy for pet peeves to take over and become the norm.  The key is how to deal with them so they don’t overrun the practice.  In this session attendees will:

  • Discuss pet peeves we face in the office every day
  • Explore ways to better communicate with our team and patients
  • Learn how what we don’t say impacts our communications
Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

Forum LIVE!

Facilitate by: Teresa Duncan, MS, FAADOM

This is the nation’s largest live networking event for dental management professionals and business team members. You know the Members Forum as a place to go to for answers, advice and support. Meet up IRL (in real life) with other conference attendees to discuss some of dentistry’s hottest topics!

This is the nation’s largest live networking event for dental management professionals and business team members. You know the Members Forum as a place to go to for answers, advice and support. Meet up IRL (in real life) with other conference attendees to discuss some of dentistry’s hottest topics! Forum LIVE is one of our most interactive sessions at the conference. There is no better resource than peers who are dealing with the same challenges you are.

Katherine Eitel Belt

Katherine Eitel Belt is Dentistry’s Communication Coach! International speaker, author, and coach in the US, Canada, and UK, Katherine’s known for helping professionals develop unscripted, exceptional telephone and client communication skills, personal and professional greatness, as well as train-the-trainer and executive speaker’s programs. Her company, LionSpeak, helps practices, teams and executives achieve extraordinary results by communicating with greater clarity and inspiration. She’s consulted with CareCredit, Philips Oral Healthcare, Sirona Cerec, Henry Schein, eAssist, and Patterson Dental. Spotlight-On-Speaking champion, National Speaker’s Association member, Speaking Consulting Network board member, past-president Academy of Dental Management Consultants, recipient of the Linda Miles Spirit Award.

Courageous Presentations: Speaking Skills to Grow Your Business and Skyrocket Your Career

Speaker: Katherine Eitel Belt

Whether it’s introducing new technology to teammates, leading a local or national community event, addressing a board of directors, sharing best practices, or rallying your team around the company vision, knowing how to craft and deliver a clear and inspiring presentation is one of the most important, and often overlooked, professional skills.

Whether it’s introducing new technology to teammates, leading a local or national community event, addressing a board of directors, sharing best practices, or rallying your team around the company vision, knowing how to craft and deliver a clear and inspiring presentation is one of the most important, and often overlooked, professional skills.

Communication expert and international speaker, Katherine Eitel Belt, will show us how to master the art and craft of public speaking as an essential professional tool to inspire our teams, build our practices, and advance our careers.  Katherine will share a simple 4-step process for constructing a presentation in minutes, a 5-point checklist to master your stage presence and handle your nerves, and adult-learning techniques to engage our learners.  We’ll also discover how to find, craft, and tell compelling stories to emotionally impact our listeners, cement our content, and gain buy-in for our concepts.  Come find your own unique voice and see how essential, easy, and fun public speaking and courageous presentations can be.

Cindy Ishimoto

Cindy Ishimoto is passionate about cultivating self-directed leaders. Her audiences learn that they CAN make a change and grow as professionals and leaders.

With 35 years of speaking experience and dental consulting in all types of practices she is well known for her expertise in the business, financial management, motivational and team building systems of the practice.

Cindy’s enthusiasm, expertise and energy make her one of the most influential speakers and consultants in dentistry today. Cindy understands that repetition is the key to learning, and her creative presentations ensure this happens.

Cindy is an active member of ADMC, AADOM, and the ADAA. Cindy has been named a Consulting Leader by Dentistry Today from 2006-2018.

Gen-Blending. Creating Generation "US" Mixing & Managing Generations in Dentistry

Speaker: Cindy Ishimoto

Learn best practices for engaging both team members and patients across the generations. Gain actionable strategies and integrated tools that build rapport, camaraderie, and cooperation among team members.

Learn best practices for engaging both team members and patients across the generations. Gain actionable strategies and integrated tools that build rapport, camaraderie, and cooperation among team members. Capitalize on the strengths of the team to develop a care process that creates stronger relationships and opportunities for the best oral health outcomes for your patients.

Learning Objectives:

  • Learn how each generation differs in learning styles, values, perceptions, and preferences
  • Explore strategies for improving multi-generational team performance
  • Develop verbal and relationship skills to manage generational differences that increase quality and productivity, reduces conflict, and maximizes the contributions of all team members
  • Improve inter-generational communications with patients and increase case acceptance by understanding differences and how to match preferences
Tonya Burns

Tonya Burns has dedicated her professional life to the dental community! Her career started over 20 years ago, as a dental assistant and has progressed to Practice Management Consulting at the national level. She has a beautiful family, including her husband Eric and their daughters Delaney and Hadlee. She is active in her community, serving on the local youth soccer board, lake fireworks fundraising committee and as Director of New Members & Sponsors with her local AADOM chapter.

Her passion and knowledge has allowed her to help dental practices across the nation. Her experience in so many areas of the dental practice, pushes her exceptional success rates in the dental practices she consults in. Helping dental practices organize and succeed is her top priority! Her love of Pediatric Dentistry has driven her to form Complete Dental Practice Consulting. Pediatric Dentistry is a dynamic of its own and does not follow the rules of other specialties. Her 12 years of experience, in Pediatric Dentistry and Consulting, makes her the perfect option to grow any team!

The Art of Managing a Pediatric Dental Practice

Speaker: Tonya Burns

Discover effective systems to manage a high volume, fast paced Pediatric dental practice and still make every parent and child feel like they are the only one in the office. Systems and Flow are the key factors in the foundation of every Pediatric Office. Learn how to be more efficient and increase revenue without increasing overhead.

Discover effective systems to manage a high volume, fast paced Pediatric dental practice and still make every parent and child feel like they are the only one in the office. Systems and Flow are the key factors in the foundation of every Pediatric Office. Learn how to be more efficient and increase revenue without increasing overhead.

We’ll explore:

  • Key systems for running an efficient, fast paced practice
  • Scheduling, Unscheduled Treatment, Financial Arrangements and More
  • How to stay high volume but not feel like a clinic
  • The art of putting parents at ease starting with the first phone call
  • Teamwork in the business of dentistry