2019 Thursday Speaker Surveys

Please take a moment to provide your feedback on the session(s) you attended today.

Thursday Morning Keynote

Tami Evans

The Human Exclamation Point, Tami Evans, shares innovative communication and leadership tools motivating corporations, associations and organizations with her energy, passion, and humor creating an engaging, interactive and unforgettable experience for audiences. With both corporate and entrepreneurial experience, an MFA in performance, a background in communication and design, she firmly believes laughter is a vital part of learning and living. Her relatable keynotes ignite a positive workplace while they celebrate participants, engage and empower employees, create communication cohesion, boost confidence and bust stress. On the Board of Directors for the National Speakers Association and past President of NSA – NYC.

Lighten Up and Lead: Leverage Levity to Boost Patient Confidence and Employee Engagement

Keynote Speaker: Tami Evans

A happy workplace is imperative to success, but how do you remain positive AND professional? Laugh and learn key characteristics to create levity in the worker, workforce and workplace, with tools that help you reach your personal and professional potential through the power of fun.

A happy workplace is imperative to success, but how do you remain positive AND professional? Laugh and learn key characteristics to create levity in the worker, workforce and workplace, with tools that help you reach your personal and professional potential through the power of fun. Connection creates culture and culture creates employee engagement – and the fastest way to connect is through levity. Engagement empowers employees to collaborate through challenges, create innovative solutions, and communicate confidently. Not to mention the bump to your bottom line!

NO COURSE HANDOUTS

Thursday Afternoon: Educational Sessions

Rosemary Bray

Rosemary Bray, spent more than 30 years employed in the dental profession, both in clinical and administrative roles, with experience in general dentistry, periodontics and her last 17 years in Orthodontics – all in San Diego.

She left her quality, fun Orthodontic practice in 1998 to begin her self employment as a speaker and consultant in Orthodontics and Dentistry and she is now proudly celebrating her 50th anniversary in teeth! Yes, that was 50 years!

Rosemary has lectured and worked on every continent except Antarctica (penguins must not care about teeth) and in all 50 of the United States, on behalf of the AAO, Orthodontic companies, numerous state and local dental societies, Ortho and dental study groups, in-office consulting and for her own workshops and seminars. She is the founder of the very popular annual Ortho Camp seminar on the beaches of Mexico which came to a terrific happy conclusion in Cancun after 12 successful years!

She was very honored to have been the Staff Program Co-Chair for the AAO Annual Session in Chicago in 2011 and has been an AAO speaker for now 25 consecutive years. She has spoken at many prestigious dental meetings as well, including numerous times at the Hinman, Chicago Mid-Winter, Star of the North and of the South, the AAPD, the Yankee Dental, the CDA and the ADA.

TEETH have taken her around the world to teach. She has truly “Been There and Done That” in her Orthodontic and Dental Career!

Teamwork! It Makes Your Dental Dream Work

Speaker: Rosemary Bray

What a challenge it is to build a “close knit, cohesive” team from a mere “group of individuals”!
And what a great difference there is between the two.

What a challenge it is to build a “close knit, cohesive” team from a mere “group of individuals”!
And what a great difference there is between the two.

  • How do we find the right people?
  • How do we encourage spirit, commitment, and motivation?
  • How do we continue growth and results?
  • What makes those top teams seem to “tick”?
  • How does having a good team lead to the practice’s success/better patient care?
  • How does it affect the patients, their response to us, and their cooperation?
  • What is Doctor’s Role on the team and his/her affect on the morale, the tone and productivity of the practice?

Teamwork Can Work! It can create higher productivity, greater self-esteem, enhanced appreciation, improved communication, and more fun on the job! We will discuss the principles of being great and the characteristics of highly effective teams as determined by a survey of quality, accomplished dental teams (all specialties included).

Are you the Team Player…or the Team Slayer? The difference is vast and most practices have both present on any given day.

Such an important topic and such a valuable lecture – filled and with common what if’s , simple how to’s recognizable who are’s and practical do’s and don’ts!!! Bring your questions, your team dilemma’s and your office’s success stories to share with others.

Gain insight into:

  • Characteristics to look for in potential employees
  • Negative Characteristics to look for in those employees
  • The expected role of the Doctor on the team
  • Ways to gain team commitment and to continue motivation
Dana Moss

Dana Moss, founder of PPO Dental Consulting, LLC, is a dental business coach with a focus on front office systems. She is a money finder, practice builder, and team motivator. Her clients report increased patient retention and case acceptance, lowered accounts receivable and speedy insurance claims payment. Dana has refined the fundamental solutions for developing a successful and lucrative practice.

In addition to consulting in dental practices, Dana has worked as a front office coordinator, insurance specialist, practice administrator and as a registered dental assistant. Her years of experience in leading PPO practices bring firsthand knowledge of what it takes to be profitable. Dana’s presentations share the technology that is needed, language skills to promote, and systems to ensure a successful business.

Shut the Back Door! Proactive Patient Retention

Speaker: Dana Moss

Many practices struggle with open time on the schedule and patients walking out the door without scheduling future treatment. This energetic, power-packed session offers tips, tricks and reports for building a productive schedule and the systems and skills for getting treatment out of the chart and onto the schedule!

Many practices struggle with open time on the schedule and patients walking out the door without scheduling future treatment. This energetic, power-packed session offers tips, tricks and reports for building a productive schedule and the systems and skills for getting treatment out of the chart and onto the schedule!

Course Learning Objectives

  • To pre-appoint… or not? Tips and tricks to keeping your schedule together to discourage cancellations and no shows
  • Block scheduling that ensures timely appointments for new hygiene patients
  • Understanding why patients deny treatment and appropriate follow up
  • Ensuring that patient financial estimates are accurate
  • Reports to run – and when – to ensure a full schedule for the dentist and hygienist
Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

Dental Spouse Roundtable

Facilitated by: Teresa Duncan, MS, FAADOM

Is your spouse the dentist in the practice? Why not join peers, (other dental spouses), for this exclusive spouse session, to share and discuss the same issues, concerns and successes as you!

This session is limited to dental spouses/partners. Is your spouse the dentist in the practice? Why not join peers, (other dental spouses), for this exclusive spouse session, to share and discuss the same issues, concerns and successes as you! Spouses and partners face unique challenges as it’s hard to leave work at the office. What happens when your doctor follows you home?! This open forum, for dental spouses promises to not only bring you all closer together but will give you take-aways to be a better manager.

Thursday Afternoon: Tech Rally

Mary Horvath

Mary’s background includes over 44 years spent in the dental industry. She has a Clinical, Administrative and Consulting background, in which she has been actively involved with Insurance, Clinical and Dental Management Seminars.

Over the last 19 years she has worked with Patterson Dental in positions such as Regional Training Advisor, Regional Technology Manager, and presently as the Corporate National Technology Advisor III, overseeing all regions with Eaglesoft and digital products. Mary has been very active as a Practice Masters’ Seminar presenter for over 17 years.

She resides in North Carolina.

Checking the Pulse of your Practice with Eaglesoft

Speaker: Mary Horvath

Your practice lifestyle as an Office Administrator should reflect the success of your practice and the Patient Experience that you wish for all your patients that come to your office!

Your Practice lifestyle as an Office Administrator should reflect the success of your Practice and the Patient Experience that you wish for all your patients that come to your office! In order to be successful and productive, learn certain steps that should take place within your practice to ensure this.
Course Objectives:
• Learn proper reporting methods and how to read the numbers in your reports
• Harvest the hidden data within Eaglesoft to increase your practice’s profitability
• Building relationships with your patients through your software
• Look at your patient numbers and understand what they mean
• Learn those key reports every practice should be processing in Eaglesoft
• Eaglesoft 20 and 21 new features and much more!
Sponsored by Eaglesoft

Dianna Borries

Dianna is the Customer Experience Manager at the Patterson Technology Center in Effingham, IL.

She has more than 20 years’ experience with integrated dental technology solutions, and providing those solutions to customers. In Dianna’s current role, she provides strategy and direction for customer feedback programs, and works with all areas of the business to implement customer tools to improve the customer experience.

She resides in Dieterich, IL with her husband and children.

Getting Back to Basics with Eaglesoft

Speaker: Dianna Borries

Are you new to Eaglesoft?  Or do you want to learn Eaglesoft tips and tricks to make your practice more efficient?  Then Getting Back to the Basics with Eaglesoft is the course for you!

Are you new to Eaglesoft?  Or do you want to learn Eaglesoft tips and tricks to make your practice more efficient?  Then Getting Back to the Basics with Eaglesoft is the course for you!
Course Objectives:

  • Learn shortcuts in Eaglesoft to help you navigate more effectively from area to area
  • Learn in more detail some of Eaglesoft’s basic features that you use on a daily basis
  • Let’s show you how to be more efficient and effective
  • There’s so much more to learn!

Sponsored by Eaglesoft

Jeri Sorenson-Amato

Jeri Sorenson-Amato is a Henry Schein Practice Solutions representative and Dentrix practice development specialist. She has over 30 years of experience working in the dental industry, including being a dental assistant, continuing care coordinator, business administrator, software trainer and practice management consultant. She has a passion for Dentrix and its ability to help offices increase their efficiency, be as paperless as they want to be and grow their business by utilizing the intuitive analysis tools within the software. She has accumulated a wealth of industry and product specific knowledge over the years and brings that experience to her presentations.

Filling Holes in Your Schedule: Tips and Tools for a Productive Practice

Speaker: Jeri Sorenson-Amato

Holes in the schedule. Almost every front office team struggles with it. Patients cancel on the day of their appointments, or worse, simply fail to show up. What can office managers do?

Holes in the schedule. Almost every front office team struggles with it. Patients cancel on the day of their appointments, or worse, simply fail to show up. What can office managers do? Attend this session to learn tips and tools that will help you build and maintain a full schedule for your practice.
Course Objectives:
• Measure open chair time and estimate the impact on production
• Use tools in Dentrix to prevent and fill holes in your schedule
• Run and interpret reports about key scheduling indicators
• Connect production goals to scheduling skills and processes
• Train your front office team to schedule effectively in Dentrix
Sponsored by Dentrix

NO COURSE HANDOUTS
Miranda Reed

Miranda Reed has over 23 years of experience in the dental profession. She has worked as a dental assistant and an office manager, and she was also a certified Dentrix trainer for over 13 years. Her many years of experience and extensive knowledge help her identify opportunities for improvement within any dental practice. Miranda currently provides customized Dentrix coaching and training services as a practice development specialist with Henry Schein Practice Solutions.

Tips for Managing Treatment Plans in Dentrix

Speaker: Miranda Reed

When you look at your treatment plan cases, do you know whether they have been accepted or rejected? Can you tell if the patient has provided consent for treatment? Are you confident that the treatment plan fees are correct?

When you look at your treatment plan cases, do you know whether they have been accepted or rejected? Can you tell if the patient has provided consent for treatment? Are you confident that the treatment plan fees are correct? There is much more to treatment planning than just entering procedures in Dentrix and organizing them into cases. Attend this course to get practical tips that will help you manage treatment plan fees, make case printouts easier for patients to understand, monitor your case acceptance statistics, and track important case notes, consent forms, and case status changes.
Course Objectives:
• How to update case statuses and add case notes
• When to update treatment plan fees and how to set fee expiration dates
• How to attach and sign consent forms
• Which options to use to create detailed treatment case reports to present to patients
• How to monitor your case acceptance totals and measure them against your goals
Sponsored by Dentrix

Lon Taylor

Lon Taylor is an, energetic, tech-savvy marketer who has led teams in sales, global branding, technology, digital marketing, and healthcare products & solutions. He has worked in the healthcare and dental industries for 17 years. Lon currently serves as the director of global eServices for Carestream Dental, based in Atlanta, Georgia and previous industry experience includes 15 years with Kimberly-Clark Healthcare in their Surgical & Infection Prevention business unit.

With a talent for engaging clients and patients, Lon has helped medical and dental organizations drive incredible service levels and superior outcomes for their patients using technology.

Lon loves to overcome brand challenges, especially differentiating a service that is widely viewed as just another standard commodity. He has extensive knowledge and experience in marketing and sales with a passion for helping businesses grow and drive profitability. His undergraduate degree is in Health Sciences from Morehouse College and he received a graduate degree in Marketing from Clark Atlanta University.

Managing and Engaging Your Patients - Current, Future, and Past

Speaker: Lon Taylor

The way we engage current, future and past patients continues to evolve. Everything from the way we deliver appointment updates to the way we address a negative online review can directly affect how your practice is perceived in your local market and ultimately its bottom line. Impressions matter!

The way we engage current, future and past patients continues to evolve. Everything from the way we deliver appointment updates to the way we address a negative online review can directly affect how your practice is perceived in your local market and ultimately its bottom line. Impressions matter! Technology, social engagement, and plain ole creating a high-quality office culture are all fair game in this discussion; as well as what we do when things go wrong.
Sponsored by Carestream

Alex Nudel and Deana Zost, FAADOM

Alex Nudel, founder at RevenueWell, has more than 20 years of experience as a recognized dental industry speaker, practice growth specialist, successful practice owner, and digital entrepreneur. As a dental practice owner he realized the need for an easy way to handle the routine communications associated with attracting new patients, increasing production, and creating a WOW! experience for his patients. He founded RevenueWell to meet those needs, freeing the doctor and staff to focus on what they do best: serving the patient.

Deana Zost is a Partner Success Manager for RevenueWell with over 26 years in dentistry. She’s a Fellow in AADOM and a founding member of the Dallas/Ft. Worth AADOM Chapter. In 2015, Deana was a Patterson Scholarship winner to the AADOM National Conference and a 2015 Practice Administrator of the Year nominee. She is a contributor of educational content for the AADOM eCampus. She is a member of the Speakers Consulting Network and has been published in the AADOM Observer and DewLife Magazine.

She can be heard on podcasts with Gary Takacs, Dr. Howard Farran, and Ignite DA’s webinar series with Kevin Henry. The fuel behind Deana’s energy is to empower dental team members to continually elevate and realize their value by combining education and networking.

RevenueWell Masterclass: The Latest and Greatest In Delivering Personalized, Five-Star Patient Care

Speaker: Alex Nudel and Deana Zost, FAADOM

Back by popular demand, RevenueWell founder Alex Nudel and Deana Zost, FAADOM have more tips to help you take your patient care and communications to the next level. Whether you’ve happily used RevenueWell for years or are just curious what all the buzz is all about, you don’t want to miss this afternoon of fun, prizes…and maybe even a few surprises!

Back by popular demand, RevenueWell founder Alex Nudel and Deana Zost, FAADOM have more tips to help you take your patient care and communications to the next level. Whether you’ve happily used RevenueWell for years or are just curious what all the buzz is all about, you don’t want to miss this afternoon of fun, prizes…and maybe even a few surprises!
You’ll learn nuggets of wisdom to help you:

  • Generate demand to keep your schedule not just busy, but productive
  • Engage and convert those patients who say “no”
  • Unlock innovative ways to stay connected with your patients
  • Attract more of the new patients that you want
  • And, drive treatment acceptance through the roof – all while making life in the office that much easier!

Beyond running effective recall and reactivation campaigns, Alex and Deana will help you find new ways to maximize the data that’s already in your practice management system to be a practice growth expert.

Join us for this engaging and interactive session. You’ll be glad you did! All participants will receive materials and a RevenueWell Rockstar certification of completion.

Sponsored by: RevenueWell

Mike Buckner

Mike Buckner has been working in the Dental Technology Field for 8 years. He was a Business Development Executive for Solutionreach for several years where he oversaw the strategic relationships and partnerships for the Dental market. After that, he spent some time as a Director of Business Development for Dental Intel where he spoke at various study clubs and major meetings teaching the importance of, and explaining how to understand certain Key Performance Indicators within a dental practice. He is currently the Director of Business Development for Weave. He continues to speak at various dental meetings, teaching about the latest technology to improve overall Practice Management and helping practices work smarter, not harder. He has twin boys at home that have enough energy to power a city, and a wife that makes having twins, look easy.

How to Communicate to Break Through the Noise in 2019

Speaker: Mike Buckner

There is an ongoing battle for our attention and time. The average person texts 32 times a day, spends 2.8 hours in front of a screen watching shows, and an average of 3 hours and 35 minutes on their mobile device, with 41 minutes of that time being spent engaging in social media.

There is an ongoing battle for our attention and time. The average person texts 32 times a day, spends 2.8 hours in front of a screen watching shows, and an average of 3 hours and 35 minutes on their mobile device, with 41 minutes of that time being spent engaging in social media. With the flood of media channels fighting for your patients’ attention, how do you compete and truly connect to form lasting relationships. There is no question that the success of your dental practice is directly related to the relationships that you have with your patients. True relationships keep patients coming back, can boost case acceptance, and also result in a steady stream of referrals. Not only are dental teams busier than ever before, but so are your patients.

Course Learning Objectives:

  • Learn how to connect and communicate in a world full of distractions.
  • Understand how to save time in your practice by using these 3 best practices to reengage, connect and capture the attention of your patients.
  • Discuss how 5 minutes at the end of the day, doing these 3 things will cut your patient attrition by more than 50%
  • Find out how to spend more time connecting with your patients, building relationships, and less time listening to ring tones.

Sponsored by: Weave