AADOM Speakers

So many opportunities to learn from the best leaders in the industry!

Wednesday

Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

Paul Edwards

Paul Edwards is the CEO and co-founder of CEDR HR Solutions, a leading provider of on-demand HR support for dental practices of all sizes and specialties across the United States.

With over 25 years of experience as a manager and business owner, Paul is well-known throughout the dental community for his expertise when it comes to solving HR issues that impact dental practice owners and managers. He specializes in helping dentists successfully handle employee issues and safely navigate the complex and ever-changing employment labor law landscapes through his company’s customized employee handbooks and support center.

Paul is the author of HR Base Camp, a blog and podcast channel for dentists and healthcare providers. He is also a featured writer for The Profitable Dentist, Dentistry IQ, and Dentaltown. He is a contributor to the ADA’s GPS program and regularly speaks at dental seminars, conferences and CE courses across the country, including the Greater New York Dental Meeting, Yankee Dental Conference, DOCS Education, AADOM and more.

Tami Evans

The Human Exclamation Point, Tami Evans, shares innovative communication and leadership tools motivating corporations, associations and organizations with her energy, passion, and humor creating an engaging, interactive and unforgettable experience for audiences. With both corporate and entrepreneurial experience, an MFA in performance, a background in communication and design, she firmly believes laughter is a vital part of learning and living. Her relatable keynotes ignite a positive workplace while they celebrate participants, engage and empower employees, create communication cohesion, boost confidence and bust stress. On the Board of Directors for the National Speakers Association and past President of NSA – NYC.

Susan Gunn

Susan​ ​definitely​ ​has​ ​a​ ​wild,​ ​crazy,​ ​fun​ ​side​ ​but​ ​she​ ​is​ ​very​ ​serious​ ​about​ ​the financial​ ​organization​ ​of​ ​dental​ ​practices.​ ​​ ​An​ ​Advanced​ ​QuickBooks​ ​ProAdvisor​ ​& a​ ​Certified​ ​Fraud​ ​Examiner,​ ​she​ ​has​ ​helped​ ​practices​ ​organize​ ​and​ ​keep​ ​their revenue​ ​for​ ​over​ ​twenty​ ​years.

Having​ ​written​ ​38​ ​books​ ​and​ ​a​ ​nationally​ ​recognized​ ​speaker,​ ​Susan​ ​has​ ​been appointed​ ​as​ ​an​ ​American​ ​Dental​ ​Association​ ​Consultant​ ​to​ ​the​ ​Council​ ​for 2016-2017,​ ​recognized​ ​since​ ​2005​ ​as​ ​A​ ​Leader​ ​In​ ​Consulting​ ​by​ ​Dentistry​ ​Today Magazine​ ​and​ ​named​ ​an​ ​American​ ​Dental​ ​Association​ ​Financial​ ​Matter​ ​Expert​ ​and a​ ​Guidelines​ ​for​ ​Practice​ ​Success​ ​Expert.​ ​​ ​Susan​ ​lives​ ​in​ ​her​ ​hometown,​ ​Arlington, TX.

Cindy Ishimoto

Cindy Ishimoto is passionate about cultivating self-directed leaders. Her audiences learn that they CAN make a change and grow as professionals and leaders.

With 35 years of speaking experience and dental consulting in all types of practices she is well known for her expertise in the business, financial management, motivational and team building systems of the practice.

Cindy’s enthusiasm, expertise and energy make her one of the most influential speakers and consultants in dentistry today. Cindy understands that repetition is the key to learning, and her creative presentations ensure this happens.

Cindy is an active member of ADMC, AADOM, and the ADAA. Cindy has been named a Consulting Leader by Dentistry Today from 2006-2018.

Christine Taxin

Christine Taxin’s workshop and lecture attendees benefit from her expertise in advanced dental billing, dental to medical cross-coding, administrative and wellness systems. Her company, Links2Success, is approved as a PACE continuing education provider through the Academy of General Dentistry.

Prior to starting her own management consulting company, Christine worked for a large New York City hospital as administrator of a critical department, managed an extensive practice and worked with Coaching Solutions and Dynamic Administrators consulting companies. She has trained in management at LVI. She has been awarded “Leader in Consulting” for the past four years in Dentistry Today.

Christine serves as an adjunct professor at the New York University (NYU) Dental School and Resident Programs for New York City Programs. Christine will also begin teaching coding at Harvard Dental School.

Kurt Tullar, JD

Kurt Tullar, J.D. is an HR Advisor and a licensed attorney with over 10 years’ experience as a litigator and compliance officer. Kurt spends his days helping CEDR members understand the many ways in which employment laws impact HR policies and providing guidance to successfully resolve workplace problems.

Ryan Vet

Ryan Vet is an innovative leader, entrepreneur and author. He has presented to audiences around the globe on four different continents on leadership, marketing and reaching your maximum potential.

Ryan’s experiences range from start-ups to well-established multi-national, Fortune 500s. From starting his first business at age 14 to launching and successfully exiting start-ups, Ryan is a serial entrepreneur. He has been
featured in countless publications for his entrepreneurial endeavors. As an experiential marketing and branding consultant he has worked with iconic household brands like Warner Brothers, Samsung and Chrysler Jeep to
opening a craft beverage lounge and working with smaller businesses. Further, Ryan spent many years as an executive in the dental field at a leading dental device company.

At the core, Ryan is passionate about helping audiences create positive changes in the lives of those with whom they interact. His wife, Jessica, is a practicing dentist in Raleigh. Between his time as an executive in the
dental field and his wife being a dentist, Ryan loves to share with dental audiences about the importance of customer and team member. Ryan currently lives in Downtown Durham, NC with his wife Jessica.

Dana Watson, FAADOM

Dana and Dr. Terry Watson are a dentist/spouse duo that have learned to embrace the 24/7 lifestyle that accompanies co-owning a business and working together in the dental office while raising a family. Dana left her love of teaching high school science to join Dr. Watson as a full time administrator in 2002. The two started speaking together in 2007 when they entered and won an international contest for marketing and practice growth. Since that time they have found a real passion in helping doctors and spouses find that balance, and help support one another’s roles in the practice. Dr. Watson is a busy cosmetic dentist in Nashville, Tennessee. He now takes a more active role in management, as Dana is growing as a speaker, trainer and consultant. Dana is the founder and CEO of Distinction Dental Management Systems. The two are excited for this new adventure called Married to Dentistry ™, which offers speaking, coaching and retreat options for dentists and spouses working together in the dental office. Dana has the greatest affinity and heart for the dental spouse, which make up the majority of her clients. Dr. Watson loves to mentor and coach doctors on flipping their mental switch to allow them to be better leaders of the practice and grow a loyal and engaged dental team. This fun and engaging program is designed to help you see you are not alone in the challenges of balancing your work-life together.

Terry Watson, DDS

Dana and Dr. Terry Watson are a dentist/spouse duo that have learned to embrace the 24/7 lifestyle that accompanies co-owning a business and working together in the dental office while raising a family. Dana left her love of teaching high school science to join Dr. Watson as a full time administrator in 2002. The two started speaking together in 2007 when they entered and won an international contest for marketing and practice growth. Since that time they have found a real passion in helping doctors and spouses find that balance, and help support one another’s roles in the practice. Dr. Watson is a busy cosmetic dentist in Nashville, Tennessee. He now takes a more active role in management, as Dana is growing as a speaker, trainer and consultant. Dana is the founder and CEO of Distinction Dental Management Systems. The two are excited for this new adventure called Married to Dentistry ™, which offers speaking, coaching and retreat options for dentists and spouses working together in the dental office. Dana has the greatest affinity and heart for the dental spouse, which make up the majority of her clients. Dr. Watson loves to mentor and coach doctors on flipping their mental switch to allow them to be better leaders of the practice and grow a loyal and engaged dental team. This fun and engaging program is designed to help you see you are not alone in the challenges of balancing your work-life together.

Thursday

Dianna Borries

Dianna is the Customer Experience Manager at the Patterson Technology Center in Effingham, IL.

She has more than 20 years’ experience with integrated dental technology solutions, and providing those solutions to customers. In Dianna’s current role, she provides strategy and direction for customer feedback programs, and works with all areas of the business to implement customer tools to improve the customer experience.

She resides in Dieterich, IL with her husband and children.

Rosemary Bray

Rosemary Bray, spent more than 30 years employed in the dental profession, both in clinical and administrative roles, with experience in general dentistry, periodontics and her last 17 years in Orthodontics – all in San Diego.

She left her quality, fun Orthodontic practice in 1998 to begin her self employment as a speaker and consultant in Orthodontics and Dentistry and she is now proudly celebrating her 50th anniversary in teeth! Yes, that was 50 years!

Rosemary has lectured and worked on every continent except Antarctica (penguins must not care about teeth) and in all 50 of the United States, on behalf of the AAO, Orthodontic companies, numerous state and local dental societies, Ortho and dental study groups, in-office consulting and for her own workshops and seminars. She is the founder of the very popular annual Ortho Camp seminar on the beaches of Mexico which came to a terrific happy conclusion in Cancun after 12 successful years!

She was very honored to have been the Staff Program Co-Chair for the AAO Annual Session in Chicago in 2011 and has been an AAO speaker for now 25 consecutive years. She has spoken at many prestigious dental meetings as well, including numerous times at the Hinman, Chicago Mid-Winter, Star of the North and of the South, the AAPD, the Yankee Dental, the CDA and the ADA.

TEETH have taken her around the world to teach. She has truly “Been There and Done That” in her Orthodontic and Dental Career!

Mike Buckner

Mike Buckner has been working in the Dental Technology Field for 8 years. He was a Business Development Executive for Solutionreach for several years where he oversaw the strategic relationships and partnerships for the Dental market. After that, he spent some time as a Director of Business Development for Dental Intel where he spoke at various study clubs and major meetings teaching the importance of, and explaining how to understand certain Key Performance Indicators within a dental practice. He is currently the Director of Business Development for Weave. He continues to speak at various dental meetings, teaching about the latest technology to improve overall Practice Management and helping practices work smarter, not harder. He has twin boys at home that have enough energy to power a city, and a wife that makes having twins, look easy.

Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

Tami Evans - Keynote Speaker

The Human Exclamation Point, Tami Evans, shares innovative communication and leadership tools motivating corporations, associations and organizations with her energy, passion, and humor creating an engaging, interactive and unforgettable experience for audiences. With both corporate and entrepreneurial experience, an MFA in performance, a background in communication and design, she firmly believes laughter is a vital part of learning and living. Her relatable keynotes ignite a positive workplace while they celebrate participants, engage and empower employees, create communication cohesion, boost confidence and bust stress. On the Board of Directors for the National Speakers Association and past President of NSA – NYC.

Mary Horvath

Mary’s background includes over 44 years spent in the dental industry. She has a Clinical, Administrative and Consulting background, in which she has been actively involved with Insurance, Clinical and Dental Management Seminars.

Over the last 19 years she has worked with Patterson Dental in positions such as Regional Training Advisor, Regional Technology Manager, and presently as the Corporate National Technology Advisor III, overseeing all regions with Eaglesoft and digital products. Mary has been very active as a Practice Masters’ Seminar presenter for over 17 years.

She resides in North Carolina.

Alex Nudel

Alex Nudel, founder at RevenueWell, has more than 20 years of experience as a recognized dental industry speaker, practice growth specialist, successful practice owner, and digital entrepreneur. As a dental practice owner he realized the need for an easy way to handle the routine communications associated with attracting new patients, increasing production, and creating a WOW! experience for his patients. He founded RevenueWell to meet those needs, freeing the doctor and staff to focus on what they do best: serving the patient.

Dana Moss

Dana Moss, founder of PPO Dental Consulting, LLC, is a dental business coach with a focus on front office systems. She is a money finder, practice builder, and team motivator. Her clients report increased patient retention and case acceptance, lowered accounts receivable and speedy insurance claims payment. Dana has refined the fundamental solutions for developing a successful and lucrative practice.

In addition to consulting in dental practices, Dana has worked as a front office coordinator, insurance specialist, practice administrator and as a registered dental assistant. Her years of experience in leading PPO practices bring firsthand knowledge of what it takes to be profitable. Dana’s presentations share the technology that is needed, language skills to promote, and systems to ensure a successful business.

Miranda Reed

Miranda Reed has over 23 years of experience in the dental profession. She has worked as a dental assistant and an office manager, and she was also a certified Dentrix trainer for over 13 years. Her many years of experience and extensive knowledge help her identify opportunities for improvement within any dental practice. Miranda currently provides customized Dentrix coaching and training services as a practice development specialist with Henry Schein Practice Solutions.

Jeri Sorenson-Amato

Jeri Sorenson-Amato is a Henry Schein Practice Solutions representative and Dentrix practice development specialist. She has over 30 years of experience working in the dental industry, including being a dental assistant, continuing care coordinator, business administrator, software trainer and practice management consultant. She has a passion for Dentrix and its ability to help offices increase their efficiency, be as paperless as they want to be and grow their business by utilizing the intuitive analysis tools within the software. She has accumulated a wealth of industry and product specific knowledge over the years and brings that experience to her presentations.

Lon Taylor

Lon Taylor is an, energetic, tech-savvy marketer who has led teams in sales, global branding, technology, digital marketing, and healthcare products & solutions. He has worked in the healthcare and dental industries for 17 years. Lon currently serves as the director of global eServices for Carestream Dental, based in Atlanta, Georgia and previous industry experience includes 15 years with Kimberly-Clark Healthcare in their Surgical & Infection Prevention business unit.

With a talent for engaging clients and patients, Lon has helped medical and dental organizations drive incredible service levels and superior outcomes for their patients using technology.

Lon loves to overcome brand challenges, especially differentiating a service that is widely viewed as just another standard commodity. He has extensive knowledge and experience in marketing and sales with a passion for helping businesses grow and drive profitability. His undergraduate degree is in Health Sciences from Morehouse College and he received a graduate degree in Marketing from Clark Atlanta University.

Friday

Katherine Eitel Belt

Katherine Eitel Belt is Dentistry’s Communication Coach! International speaker, author, and coach in the US, Canada, and UK, Katherine’s known for helping professionals develop unscripted, exceptional telephone and client communication skills, personal and professional greatness, as well as train-the-trainer and executive speaker’s programs. Her company, LionSpeak, helps practices, teams and executives achieve extraordinary results by communicating with greater clarity and inspiration. She’s consulted with CareCredit, Philips Oral Healthcare, Sirona Cerec, Henry Schein, eAssist, and Patterson Dental. Spotlight-On-Speaking champion, National Speaker’s Association member, Speaking Consulting Network board member, past-president Academy of Dental Management Consultants, recipient of the Linda Miles Spirit Award.

Kristen Brown

Named a top 20 trailblazer by Meetings Today magazine, Kristen Brown uses her real world expertise and research into human behavior to motivate exceptional leaders to elevate their brand and skyrocket their performance for maximum impact on results even during change and stress.

She has shared her expertise with clients around the U.S. like Boston Scientific, Target, Minnesota Vikings, Women Presidents Organization, and General Mills and on respected media outlets like Live with Kelly, Forbes, Working Mother, Psychology Today, and many more.

Her biggest faults – she is an occasional know-it-all, sometimes workaholic, and frequent wine aficionado; and her biggest love is her genetically-sassy daughter Brooke. She lives in Minneapolis and spends her free time boating, hiking, and attempting yoga. Learn more at www.KristenBrownPresents.com.

Vanessa Buchheit

Vanessa Buchheit has 16 years of experience in the dental field. After success as an office manager completing many different coaching and management programs herself and having a 90% case acceptance rate as a treatment coordinator, Vanessa joined Henry Schein as a practice development coach and was quickly one of the most respected professionals in her industry. Vanessa has lectured extensively on several dental topics related to leadership in the practice, implementing periodontal programs, increasing case acceptance, or how to increase your New Patients with internal marketing. She also has several published articles such as “Stop hanging up on your new patients” in dental economics. Using her real-world professional experience coupled with her mastery of the business and attention to detail. She has the ability to identify areas for growth, implement winning systems and strategies. She now provides coaching and systems implementation with a hands-on approach that increases production and reduces stress.

Charles Burbridge

In his 10+ years’ experience working as a Senior Member Services Manager at both 1-800-DENTIST® and now Dentistry.com, Charles Burbridge has worked closely with dental office managers at literally thousands of practices. He has a unique understanding of the concerns and challenges practice administrators face every day. A former co-host of HGTV’s Design on a Dime, Charles is a graduate of the San Francisco Center for Improvisation.

Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

Jessica Eastman

A competitive swimmer and yoga enthusiast with a strong background in the healthcare-related tech sector, Jessica Eastman has helped lead 1-800-DENTIST’s marketing efforts since 2013. As Senior Marketing Manager, she heads a team that focuses on providing dental practice management professionals with cost-effective, time-saving patient acquisition solutions. Jessica received her MBA from Loyola Marymount University.

Tami Evans - Keynote Speaker

The Human Exclamation Point, Tami Evans, shares innovative communication and leadership tools motivating corporations, associations and organizations with her energy, passion, and humor creating an engaging, interactive and unforgettable experience for audiences. With both corporate and entrepreneurial experience, an MFA in performance, a background in communication and design, she firmly believes laughter is a vital part of learning and living. Her relatable keynotes ignite a positive workplace while they celebrate participants, engage and empower employees, create communication cohesion, boost confidence and bust stress. On the Board of Directors for the National Speakers Association and past President of NSA – NYC.

Kevin Henry

With more than 16 years in the dental publishing industry, Kevin Henry is the former group editorial director for Dental Products Report and managing editor for Dental Economics. He now serves as the co-founder for IgniteDA.net, a community designed to empower, enlighten and educate dental assistants. He speaks to dental assistants throughout the country, reminding them of the important role they play every day in their practice. Kevin was recently named as one of the top five influential voices in the industry on Twitter. You can follow him at @kgh23.

Tija Hunter, CDA

Tija was named one of the Top 25 Women in Dentistry by Dental Products Report Magazine; 2015. She is a member of the American Dental Assistants Association (ADAA) where she holds the honor of Master, is former Vice President (2017) and sits on national counsels. Tija is an editorial board member for Dental Products Report Magazine, contributor to Dental Products Report, Dental Assisting Digest, and Dental Economics Magazines. She is founder of the Dental Assistants Study Club of St. Louis. She is the director of the Dental Careers Institute with five locations in the United States. Tija is also the author of six CE study courses. She is a national speaker and is a certified trainer in nitrous oxide in several states. Her passion is education and equipping dental teams with the knowledge to grow.

Tracy Hollenbach

Tracy Hollenbach is the senior manager, integrated content at the American Dental Association.

Tracy has worked in various capacities at the ADA since 1994. She first worked with dental students as the manager of the ADA Office of Student Affairs. She took five years off (2004-2009) to be with her family and then returned to the ADA in what is now the Integrated Marketing and Communications Division. Tracy is passionate about helping dentists succeed, which also means their office management.

Steven Jensen

Steven Jensen loves helping people and teams to achieve their potential. This is his “Why!” He works side by side with a growing team committed to guiding dental practices in their efforts to master the business of dentistry. He especially enjoys meeting with and teaching practice owners, dentists, and other team members effective principles of success. A father of two, Steven loves spending time with his family going on mountain adventures, getting his “Netflix and chill” on, teaching and mentoring youth/young adults in his church, and serving others in his Utah community.

Tonya Lanthier

Tonya Lanthier is founder and CEO of DentalPost, the industry’s premier and largest online and mobile job board, connecting and educating more than 700,000 job seekers and 50,000 dental offices in the U.S. and Canada. A Registered Dental Hygienist-turned-entrepreneur, Tonya’s passion lies in improving lives and helping dental professionals build teams that excel. Tonya is a member of the American Dental Hygienists’ Association, supporter of AACD’s Give Back a Smile program and volunteer at several charitable organizations including Georgia Mission of Mercy and Ben Mansell Clinic. She is a board member of the Oral Cancer Cause and Dental Entrepreneur Women.

Roger Levin, DDS

Considered one of the most dynamic speakers in dentistry, Dr. Roger P. Levin is a third generation general dentist and the Founder and CEO of Levin Group, Inc., the premier dental management and marketing consulting firm in North America.

A regular contributor to the Journal of the American Dental Association, Dr. Levin has authored 68 books and published more than 4,000 articles.

Dr. Levin has been named one of the “Leaders in Dental Consulting” by Dentistry Today magazine for the past 12 years. He recently received the Dental Excellence award given by DrBiCuspid.com for Best Practice Management Consultant.

Shannon Mackey

Shannon Mackey is the Co-Founder and Chief Cheerleader of Roadside Dental Marketing, a leading provider of websites and marketing for the top dentists throughout the country. With more than 20 years of real-world experience in high-performing practices, her energetic love of marketing is a driving force behind Roadside’s practical solutions for successful dental practices.

Google makes 600-700 changes to its algorithm each year, which means the realm of online marketing never sits still – and neither does Shannon. With infectious enthusiasm and out-of-the-box thinking, Shannon coaches top practices to implement simple, step-by-step strategies that result in increased new patients, referrals, and rankings.

Judy Kay Mausolf

Judy Kay Mausolf, owner, and president of Practice Solutions Inc. is a dental practice management coach, speaker, and author. She coaches dental teams who want to be better leaders, work together better, deliver service with more passion and fun and ultimately grow their practice.

She does this by developing leadership, broadening mindsets, elevating attitude, strengthening communication and developing skills to build happy, healthy and high performing doctor/team/patient relationships!

Judy Kay is Past President, National Speakers Association Minnesota Chapter, a member of the National Speakers Association, Academy of Dental Management Consultants, and Director of Sponsoring Partners for the Speaking Consulting Network. She is the author of two books; “TA-DAH! Get Happy in 5 Seconds or Less” and “Rise & Shine; An Evolutionary Journey to Get Out of Your Way and On Your Way to Success,” and a contributing author for many dental publications.

Penny Reed

Penny Reed is a speaker, coach, and author of the book Growing Your Dental Business. She coaches dentists and their teams increase their performance and create an office culture where the entire team looks forward to coming to work.

Penny began has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2017. She is a member of the Speaking Consulting Network, National Speakers’ Association, and the American Association of Dental Office Managers.

Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah.

Courtney Roberts, FAADOM

Courtney is a 13+ year veteran of the dental field and in 2014 she earned the distinction of Fellow by the American Association of Dental Office Management (AADOM). She was a nominee for the 2015, 2016, 2017 and 2018 Practice Administrator of the Year Award and AADOM has honored Courtney with the Practice Manager of Distinction Award 3 years in a row.

In 2016 Dental Product Reports named Courtney as one of the Top 25 Women in Dentistry and she is a member of the Speaking Consulting Network and AADOM’s Speaker/Consultant Alliance. Courtney has authored practice management articles and has been featured in national publications including DentistryIQ, Dental Assisting Digest, and The Observer.

She has continued her passion of dentistry by becoming an AADOM Ambassador, an AADOM Lifetime Member, and she also serves as the designated chairperson for the AADOM Endodontic Specialty Network. Courtney is also on the board of directors for AADOM’s San Diego Chapter for Dental Office Managers Study Club.

Jennifer Schultz

Jennifer Schultz has spent over 20 years working in and with dental practices as a hygienist, trainer and consultant. Jennifer has always been passionate about efficiency and productivity, and founded Virtual Dental Office to help practices save time on insurance training and tasks. Jennifer then developed The Achievement Blueprint, an online communication and productivity system that helps individuals and teams get things done and accomplish their goals more quickly.

Betsy Shapiro, DDS, JD, CAE

Dr. Betsy Shapiro is the director of practice management resources and strategy at the American Dental Association’s Practice Institute.

After receiving her dental degree from the University of Illinois, Dr. Shapiro practiced general dentistry for 15 years in a rural Illinois community. Post-practice she returned to school and earned a juris doctorate from Northern Illinois University’s College of Law. From there she was fortunate enough to be awarded the Hillenbrand Fellowship with the ADA. Dr. Shapiro arrived at the ADA in September of 2011 for the one year fellowship, and has continued on there in the Practice Institute since that time.

Whitney Speir

With more than 15 years in marketing and design, Whitney Speir is the Marketing Director for Roadside and LOVES helping practices nationwide learn how to implement simple marketing strategies that get BIG results. A self-described “marketing nerd” (glasses and all), Whitney is passionate about helping dental teams discover real-world strategies that can help grow their referrals, reviews, rankings, and overall revenue.

Carrie Webber

Carrie Webber is Chief Communications Officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firm that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. Carrie creates customer service and business development opportunities as well as internal and external marketing initiatives and social media strategies to effectively communicate the Jameson message to the dental profession. Webber is a contributing author to several publications and blogs on the topics of marketing, customer service and leadership as well as a popular speaker for dental meetings nationwide. Carrie is a member of Speaking Consulting Network and has been named a 2019 Leader in CE by Dentistry Today.

Uni Yost

Uni Yost is a serial entrepreneur in technology, consulting and business for over 20 years. She has led and managed multiple businesses that focus on creating new products and services in multiple industries such as insurance, finance, healthcare, real estate, banking, mortgages, and more.

Uni is the CEO and Founder of GoAskJay, a leading innovative Insurance (Insurtech) and Financial (Fintech) marketplace platform in a $4 trillion insurance industry with a vision for global growth. She is leading a majority women executive leadership team to grow the company in the US and beyond to a multi-billion-dollar company within 5 years.

Saturday

Katherine Eitel Belt

Katherine Eitel Belt is Dentistry’s Communication Coach! International speaker, author, and coach in the US, Canada, and UK, Katherine’s known for helping professionals develop unscripted, exceptional telephone and client communication skills, personal and professional greatness, as well as train-the-trainer and executive speaker’s programs. Her company, LionSpeak, helps practices, teams and executives achieve extraordinary results by communicating with greater clarity and inspiration. She’s consulted with CareCredit, Philips Oral Healthcare, Sirona Cerec, Henry Schein, eAssist, and Patterson Dental. Spotlight-On-Speaking champion, National Speaker’s Association member, Speaking Consulting Network board member, past-president Academy of Dental Management Consultants, recipient of the Linda Miles Spirit Award.

Shay Berman

Shay Berman is the CEO and founder of Digital Resource, a full-service digital marketing agency, specializing in dentistry, located in South Florida. Shay’s clear-cut approach to internet marketing has driven his clients’ practices to new heights and allowed Digital Resource to land on the Inc. 500 list after just four years. Digital Resource provides exceptional service in social media marketing, organic search engine optimization, responsive website design, Facebook/Google Advertising and much more.

Tonya Burns

Tonya Burns has dedicated her professional life to the dental community! Her career started over 20 years ago, as a dental assistant and has progressed to Practice Management Consulting at the national level. She has a beautiful family, including her husband Eric and their daughters Delaney and Hadlee. She is active in her community, serving on the local youth soccer board, lake fireworks fundraising committee and as Director of New Members & Sponsors with her local AADOM chapter.

Her passion and knowledge has allowed her to help dental practices across the nation. Her experience in so many areas of the dental practice, pushes her exceptional success rates in the dental practices she consults in. Helping dental practices organize and succeed is her top priority! Her love of Pediatric Dentistry has driven her to form Complete Dental Practice Consulting. Pediatric Dentistry is a dynamic of its own and does not follow the rules of other specialties. Her 12 years of experience, in Pediatric Dentistry and Consulting, makes her the perfect option to grow any team!

Kathi Carlson, CDA, FADIA

Kathi has been an implant coordinator since before we all knew what that was! She comes to you with 45 years’ experience communicating with patients and referrals about the treatment modality of implants and other treatment procedures. Ms. Carlson is a facilitator for Straumann’s Strive for 5 Series and LOOP training. She is former staff faculty with the Misch Implant Institute and a Level 2 Hands-On Presenter for Boot Kamp, and is co-founder of The Implant Consortium, which provides avenues of education for all things implants.

Cheryl Donahue

Cheryl Donahue is the Director of New Business at Merchant Advocate. She has 21 years of experience in the merchant services industry with the last seven years focused almost exclusively on dental practices. Cheryl has provided consulting services in many areas including Payment Card Compliance, HIPAA Security Rule Compliance, Merchant Agreement Contract Negotiations, Rate and Fee Expense Reduction and Software and Equipment Integration for Practice Management Software. Cheryl is well versed in and has given CE lectures on the following topics:
• Payment Card Industry (PCI) and HIPAA Security Rule Compliance Overlap
• How PCI requirements provide a litmus test for your IT Firm
• E.M.V. (chip credit card) requirements and your liability
• Necessary and unnecessary credit card equipment upgrades
• Decoding your monthly merchant services statement
During her time with Merchant Advocate she has supported the American Association of Dental Office Management as both a client and an AADOM Spotlight Product, has co-written several articles on topics as varied as embezzlement and HIPAA Security Rule Compliance and has worked with dental management consultants to support their dental practice clients.
Cheryl currently lives in beautiful Erie, Colorado with her son, Parker.

Brian Doyle

Brian Doyle, Director for Enterprise Sales, has been with Rectangle Health for the past 10 years. He started his sales career at Rectangle Health working closely with private practices to help them streamline processing and improve patient satisfaction. Over the last two years, Brian has focused on growing the company’s enterprise channel and healthcare client base including hospital networks, software systems and billing companies. He collaborates with prospective partners to develop and implement strategies to meet their payment technology needs.

Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

Jeff Gladnick

Jeff Gladnick is the founder and CEO of Great Dental Websites, a digital marketing agency for dental practices of all stripes and the creator of a dental website software platform that makes building a dental website and marketing it easier, faster, and less expensive. He comes from a family of 8 Dentists, and has worked in marketing for over 15 years, and his company has worked with over 700 practices, in 7 countries, on 3 continents.

Kay Huff

With dozens of continuing education courses behind her, Kay Huff has the drive to help your team reach their goals and learn teamwork. Her goal when working with case presentations is to help the team better understand the significance of teaching patients about their options regarding treatment and finances. Kay’s strong background in insurance collection helps patients receive the maximum care per year.

Tija Hunter, CDA

Tija was named one of the Top 25 Women in Dentistry by Dental Products Report Magazine; 2015. She is a member of the American Dental Assistants Association (ADAA) where she holds the honor of Master, is former Vice President (2017) and sits on national counsels. Tija is an editorial board member for Dental Products Report Magazine, contributor to Dental Products Report, Dental Assisting Digest, and Dental Economics Magazines. She is founder of the Dental Assistants Study Club of St. Louis. She is the director of the Dental Careers Institute with five locations in the United States. Tija is also the author of six CE study courses. She is a national speaker and is a certified trainer in nitrous oxide in several states. Her passion is education and equipping dental teams with the knowledge to grow.

Cindy Ishimoto

Cindy Ishimoto is passionate about cultivating self-directed leaders. Her audiences learn that they CAN make a change and grow as professionals and leaders.

With 35 years of speaking experience and dental consulting in all types of practices she is well known for her expertise in the business, financial management, motivational and team building systems of the practice.

Cindy’s enthusiasm, expertise and energy make her one of the most influential speakers and consultants in dentistry today. Cindy understands that repetition is the key to learning, and her creative presentations ensure this happens.

Cindy is an active member of ADMC, AADOM, and the ADAA. Cindy has been named a Consulting Leader by Dentistry Today from 2006-2018.

Fred Joyal

A respected national authority on dental practice marketing, Fred Joyal is best known for founding Futuredontics®, the parent company of 1-800-DENTIST® — the industry’s premier patient leads program. 1-800-DENTIST receives over 2 million consumer inquiries and makes over 400,000 patient referrals every year. Named one of the “Top 10 Dental Pros in Social Media,” Fred is the author of two bestsellers, “Becoming Remarkable – Creating a Dental Practice Everyone Talks About,” and “Everything is Marketing: The Ultimate Strategy for Dental Practice Growth.” A frequent speaker at industry trade events, Fred also hosts a popular series of dental marketing webinars and writes about the latest industry trends in his blog, GoAskFred.com.

Roger Levin, DDS

Considered one of the most dynamic speakers in dentistry, Dr. Roger P. Levin is a third generation general dentist and the Founder and CEO of Levin Group, Inc., the premier dental management and marketing consulting firm in North America.

A regular contributor to the Journal of the American Dental Association, Dr. Levin has authored 68 books and published more than 4,000 articles.

Dr. Levin has been named one of the “Leaders in Dental Consulting” by Dentistry Today magazine for the past 12 years. He recently received the Dental Excellence award given by DrBiCuspid.com for Best Practice Management Consultant.

Dave Monahan

Tonya Burns has dedicated her professional life to the dental community! Her career started over 20 years ago, as a dental assistant and has progressed to Practice Management Consulting at the national level. She has a beautiful family, including her husband Eric and their daughters Delaney and Hadlee. She is active in her community, serving on the local youth soccer board, lake fireworks fundraising committee and as Director of New Members & Sponsors with her local AADOM chapter.

Dave Monahan is the CEO of Kleer and has a passion for creating technology-enabled businesses that improve people’s lives. Prior to joining Kleer, Dave served as the President and CEO of FitLinxx, a leader in the wearables market, where he created simple, affordable and connected wearable devices for the medical and sports markets. FitLinxx devices enabled patients to monitor and manage chronic conditions and athletes to monitor and improve their performance. FitLinxx partnered with over 50 leading fitness and health companies to embed Fitlinxx devices and data platform into customized applications.

Amol Nirgudkar

Amol Nirgudkar helps dentists grow their practices and reach their goals. He is in an unusual position to offer practical insights. As a certified public accountant, business consultant, author, entrepreneur, and former owner of several dental practices, he has 20 years of experience working with dental practices and groups.
He founded Patient Prism in 2015. The advanced call tracking software incorporates artificial intelligence and American call coaches to review every missed new patient opportunity and send an alert to the dental office within an hour of the original call. It uses patented technology to detail the advertising method to led to the new patient call, what the caller wanted, why the appointment was not booked, and recommended actions that can be implemented immediately to call back and convert the potential patient. It’s fast, actionable data that leads to increased new patient appointments and revenue.

Alex Nudel

Alex Nudel, founder at RevenueWell, has more than 20 years of experience as a recognized dental industry speaker, practice growth specialist, successful practice owner, and digital entrepreneur. As a dental practice owner he realized the need for an easy way to handle the routine communications associated with attracting new patients, increasing production, and creating a WOW! experience for his patients. He founded RevenueWell to meet those needs, freeing the doctor and staff to focus on what they do best: serving the patient.

Dona Schulz

Dona Schulz, RDH, BS, MBA carries three decades of expanded dental practice experience, providing clinical coaching on periodontal wellness, optimizing case acceptance, and adopting leading edge dental technology to include CAD/CAM, digital dentistry and diode laser implementation. Dona elevates practices to create interoffice synergy, balance and growth while achieving clinical excellence. Dona is a Benco-certified technology trainer, former corporate national director of dental hygiene and adjunct clinical hygiene instructor. Dona is a 2009 recipient of the ADHA Hygiene Hero Award; the 2011 RDH Magazine and Sunstar Americas Award of Distinction recipient and the 2005 “Service to Community” recipient.

Kerry Straine

Kerry has also contributed to the dental industry with innovations such as the Straine Practice Analysis™, a window into the day-to-day operations of a dental practice that illuminates the effectiveness or ineffectiveness of existing strategies and systems. As an administrative reformer, Kerry recognizes the significance of each dentist’s unique clinical vision and standard of care, but says that “without a well-defined philosophy and sound management system, the business will fail to deliver on its owner’s promise or stand the test of time.”

Rachel Wall, RDH, BS

Drawing from more than 25 years of experience as a clinical hygienist and hygiene profitability coach, Rachel helps dentists and their teams elevate hygiene services and systems while increasing profitability and career satisfaction. As an international speaker and owner of Inspired Hygiene, she has presented for numerous organizations, including the Yankee Dental Congress, ADA, Hinman and Chicago Midwinter. She is a past recipient of the Dental Excellence Award from DrBicuspid.com for “Most Effective Dental Hygienist Educator” and has been named one of the Top 25 Women in Dentistry by Dental Products Report.

Rick Willeford, MBA, CPA

Raymond F. “Rick” Willeford, MBA, CPA was one of the first Dental CPAs 40 years ago. But he is also a Georgia Tech engineer and the developer of DentaMetrix—a professional strength data extraction and dashboard program.
The combination of his knowledge of cutting edge technologies, his deep business experience and his understanding of the practice management side of dentistry give him a unique perspective to enhance revenues and plug profit leaks in a practice.