AADOM Speakers

So many opportunities to learn from the best leaders in the industry!

Wednesday

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Christine Taxin

Christine Taxin’s workshop and lecture attendees benefit from her expertise in advanced dental billing, dental to medical cross-coding, administrative and wellness systems. Her company, Links2Success, is approved as a PACE continuing education provider through the Academy of General Dentistry.

Prior to starting her management consulting company, Christine worked for a large New York City hospital as administrator of a critical department, managed an extensive practice and worked with Coaching Solutions and Dynamic Administrators consulting companies. She has trained in management at LVI. She has been awarded “Leader in Consulting” for the past four years in Dentistry Today. Christine serves as an adjunct professor at the New York University (NYU) Dental School and Resident Programs for New York City Programs.

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Rachel Wall, RDH, BS

Rachel Wall, RDH, BS coaches dental teams to build highly productive hygiene departments by implementing systems for high-quality periodontal care, enrolling restorative care through hygiene, letting go of negative mindsets and old beliefs while managing the logistics of a high-performance hygiene department.

Drawing from her 20-plus years of experience as a hygienist and practice administrator, Rachel delivers to-the-point clinical speaking presentations around the country. Her interactive teaching style coupled with a workshop environment creates a learning space where dentists and team members are compelled to get to the heart of what’s held them back and are inspired to reach for more for themselves and their practices.

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Heidi Arndt, RDH, BSDH

Heidi Arndt RDH, BSDH has been working in the dental field for over 18 years. Her experience stretches from working as a treatment coordinator, dental assistant, and practice manager before graduating from the University of Minnesota with a bachelor’s degree in Dental Hygiene.

Heidi spent the early part of her career working in private practice and at the Mayo Clinic (Department of Dental Specialties). In 2002, Heidi began working for American Dental Partners, where she was a dental hygiene mentor/coach and was later promoted to Director, Dental Hygiene Development. Heidi managed over $140 million in annual revenue, and led all dental hygiene development activities for American Dental Partners affiliated dental groups (more than 250 practices and 1000 dental hygienists across the entire United States). Heidi created and implemented a mentoring and dental hygiene development curriculum, that improved patient care, created accountability increased hygiene profits exponentially year after year.

In 2011, Heidi launched Enhanced Hygiene. She is dedicated to helping dental groups support the development and enhance the value of their dental hygiene team. Heidi’s coaching and training programs have helped hundreds of practices achieve their long sought after goals – improving leadership, teamwork, organizational systems, patient care, patient service, verbal skills, and the bottom line.

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Deena Ali, RDH, BS, MBA

Deena is a Registered Dental Hygienist and business leader with over 15 years of
clinical and leadership experience. Deena began her career as a practicing hygienist
and has worked in various environments strengthening her skill-sets in different roles. Deena has a passion for dentistry and an even larger passion for people. This enthusiasm has been shown in her career path. Deena worked her way from being a dental hygienist to landing the first role as the Regional Clinical Advisor for DentalOne Partners. Her responsibilities continued to grow as she began to take on more challenging roles within the DSO industry. Deena gained a national foot print with DentalOne Partners when she began to work as a Project Manager to help build strategic systems between home office and the field. Deena has taken an active role in developing and implementing comprehensive care programs, treatment planning and case acceptance skills, template creation, clinical coaching and leadership. One of her main focuses is continuing to incorporate clinical trainings and business operating growth into organizations for dental assistants, hygienists and dentists. Her depth of knowledge expands from private practice settings to acquisitions to larger groups within the DSO environment.

Deena earned a Bachelor of Science in Dental Hygiene from the University of Missouri, Kansas City- School of Dentistry and her Masters of Business Administration from The Lake Forest Graduate School of Business.

When she is not working, Deena enjoys spending time with her family, being an active member of the PTA and a proud soccer Mom. She loves to learn about new cultures and food and enjoys traveling to seek these out. She enjoys reading and expressive writing along with testing her physical and mental strength in endurance sports and recently completed and Ironman triathlon.

Thursday

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Kay Frances, MBA

Keynote Speaker

Known as “America’s Funniest Stressbuster,” Kay Frances has shared her message to “lighten up, stress less and take care of ourselves” in 38 states and Canada for over 25 years. She holds a Master’s Degree in Business Administration, a degree in Physical Education and a 4th-degree black belt in karate. She was also a family caregiver for seven years.

When it comes to humor, Kay is the “real deal” having performed as a professional standup comedian for many years and appearing on a number of national television and radio programs. Additionally, Kay is the author of “The Funny Thing about Stress; A Seriously Humorous Guide to a Happier Life.” www.KayFrances.com

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Mary Horvath

Mary’s background includes over 40 years spent in the dental industry. She has a Clinical, Administrative and Consulting background, in which she has been actively involved with Insurance, Clinical and Dental Management Seminars.

Over the last 18 years, she has worked with Patterson Dental in positions such as Regional Training Advisor, Regional Technology Manager, and presently as a Regional Technology Advisor for the Eastern and West regions. Mary has been very active as a Practice Masters’ Seminar presenter for over 15 years.

She resides in North Carolina and has two grown daughters living one town over in North Carolina. Her lifetime joys are her three grandchildren, Brayden, Kendall and Kinley, all living in North Carolina.

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Miranda Reed

Miranda Reed has over 17 years of knowledge and work experience in the dental profession. Holding positions ranging from dental assistant to office manager, Miranda has learned to identify deficiencies and concerns in a practice and knows how to offer expert corrective guidance. Her professional experience, combined with nine years as a certified Dentrix trainer, helps her provide each office with customized coaching and consulting services.

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Christopher Ciardello

As a practice management consultant with Global Team Solutions, Christopher Ciardello is passionate about sharing his expertise in the areas of technology and marketing as it pertains to the dental office. Chris has a distinctive knack for understanding the needs of an office and he communicates those needs to the team, which creates a cohesive, productive atmosphere. He began his career in dentistry as an office manager after graduating from the University of Texas, San Antonio with a BA in marketing. Chris is a certified Dentrix trainer and a member of the Academy of Dental Management Consultants. He can be reached at: chris@GTSgurus.com

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Elizabeth Anderson

After graduating from the University of Georgia, Elizabeth Anderson earned her Master’s and Specialist degrees in Education and was an award-winning, public educator for 10 years. Due to her love of teaching, she has transitioned into educating companies about the importance of HIPAA and patient-communication. Elizabeth, now, works for Rhinogram; an incredibly progressive company focused on secure patient communication. She has written an e-book entitled “HIPAA Best Practices.” Rhinogram’s mission is to “Simply Communicate,” and Elizabeth enjoys spreading that message

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Dustin Bybee

Dustin Bybee is the VP of Business Development and Marketing for Weave. Dustin’s formal education is in Business Marketing and Human Performance. For the past 15 years, he has had great success in sales, marketing, and business development. He is passionate about everything he does. He loves to win! He has been in dental marketing for a short three years. Prior to the dental market, Dustin owned a consulting business where he specialized in helping a young company grow and scale quickly!

His personality and communication skills serve him well in working with all different personalities. Personally, Dustin is a father of four children. Both he and his wife competed collegiately for Brigham Young University in both Track and Field and Cross-Country. Their favorite past times are spent running and spending time in the mountains with their family! Dustin currently resides in Silicon Slopes, Utah!

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Monroe McKay

Monroe McKay is a Senior Business Development Manager for Weave Communications who has a flair for customer success and a passion for improving customer satisfaction. His fervor for providing dentists with tools to strengthen their customer relationships started when he worked at SolutionReach (formerly known as Smile Reminder). As the fourth employee of the new start-up, he built their Training and Support team and turned it into a place where dentists and their offices could go for the resources they needed. He was also an integral part of helping the company grow its customer base from 150 to 5000 offices. From Training and Sales, he moved on to become part of the Business Development group where he began working with Key Opinion Leaders and industry influencers. After he left SoltionReach in 2012, he went on to do similar work of building sales best practices and strengthening relationships with KOLs, but in the pharmaceutical arena.

In 2015 he joined Weave and was excited to return to serving in the dental market to learn from and work with some of the best educators and consultants. With 13+ years at companies who help dentists, Monroe understands how integral communication is to building a successful practice. He believes that with the right skills and tools that it is possible to wow patients both in the office and on the phone. When a patient feels taken care of, they want to keep coming back, and that contributes to the bottom line.

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Lisa Knowles, DDS

Dr. Lisa Knowles is a visionary thinker and helps people build better relationships. She has an ability to look at the whole picture and the whole patient. She resolves foundational communication problems associated with provider-patient relations as well as doctor-team relations. She is an expert at finding blind spots and dissecting communication bottlenecks that often plague an office. Her experience as a general practice resident, associate, practice owner, professor, and entrepreneur provide multiple perspectives in her collaborative quest to help professionals think beyond 32 teeth. Her speaking talents are going global with her upcoming presentation at the ADEA’s Women in Leadership Conference in Barcelona, Spain. She is a rising star you won’t want to miss.

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Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

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Fred Joyal

Fred Joyal is the founder and president of 1-800-DENTIST and author of two best-selling dental marketing books; “Everything is Marketing” and the newly released “Becoming Remarkable.” As the industry’s foremost expert on dental consumer marketing, Fred has lectured at dental trade shows nationwide and is a regular contributor to various print and online publications. Fred writes a dental marketing blog at GoAskFred.com, where he posts weekly with new ideas and changes and in marketing, social media and the dental world.

Friday

Profile photo for Kay Frances

Kay Frances, MBA

Keynote Speaker

Known as “America’s Funniest Stressbuster,” Kay Frances has shared her message to “lighten up, stress less and take care of ourselves” in 38 states and Canada for over 25 years. She holds a Master’s Degree in Business Administration, a degree in Physical Education and a 4th-degree black belt in karate. She was also a family caregiver for seven years.

When it comes to humor, Kay is the “real deal” having performed as a professional standup comedian for many years and appearing on a number of national television and radio programs. Additionally, Kay is the author of “The Funny Thing about Stress; A Seriously Humorous Guide to a Happier Life.” www.KayFrances.com

Profile photo for Lisa Knowles

Lisa Knowles, DDS

Dr. Lisa Knowles is a visionary thinker and helps people build better relationships. She has an ability to look at the whole picture and the whole patient. She resolves foundational communication problems associated with provider-patient relations as well as doctor-team relations. She is an expert at finding blind spots and dissecting communication bottlenecks that often plague an office. Her experience as a general practice resident, associate, practice owner, professor, and entrepreneur provide multiple perspectives in her collaborative quest to help professionals think beyond 32 teeth. Her speaking talents are going global with her upcoming presentation at the ADEA’s Women in Leadership Conference in Barcelona, Spain. She is a rising star you won’t want to miss.

Profile photo for Theresa Duncan

Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

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Sandi Hudson

Sandi Hudson has a degree in Business Administration from the University of Iowa. After several years in health care and fundraising management, she transitioned into dental office management and spent a decade overseeing dental insurance participation and negotiations. Her experience comes from hands-on experience rather than concepts that just sound good on paper. She has worked with offices across the country and has a broad perspective on how to tailor insurance decisions to various regions and demographics.

Her goal is to help dentists take a common-sense approach to managing insurance participation in a way that best fits their goals. By keeping abreast of industry trends, she is well positioned to help dentists prepare for how insurance will best fit into their practices both now and in the future. Sandi focuses on the analysis side of the business by crunching numbers and making recommendations about participation levels.

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Lisa Weber

Lisa Weber had a finance and insurance management history prior to her 13 years experience in the dental industry. Her clinical and dental management background gives her a comprehensive perspective when negotiating fee schedules. Lisa has a dogged determination to negotiate the best possible fee schedules for dentists who are adding a carrier or may be deciding whether to remain a participating provider with an existing carrier.

She has focused on creating relationships with mutual respect with insurance representatives and understanding the parameters they have to work within. This understanding of a complicated system ultimately allows dentists to get the best ROI on their investment. Lisa has also spent an extensive amount of time to create services that are invaluable to the start-up segment of dentistry to make the transition into practice ownership simplified when signing PPO contracts.

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Penny Reed

Penny Reed is a nationally renowned dental practice management coach and speaker. Her unique combination of management experience, success as a dental practice consultant, and business administration education make her one of the most effective dental practice coaches and speakers in North America. With more than 23 years of management experience, from publicly traded companies to dental practices, Penny has the unique ability to pinpoint challenges and turn around underperforming practices quickly.

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Tatiana Melnick, Esq

Tatiana Melnik is an attorney who focuses on helping clients protect data and information they create as well as the data and information entrusted to them by others.

Tatiana practices primarily in the areas of information technology, healthcare, data privacy, data security, intellectual property, and marketing. She counsels business owners, management, practice leaders, and individuals on regulatory compliance matters and best practices. Tatiana has also prosecuted a number of trademark applications with the USPTO, registered copyrights with the U.S. Copyright Office, and handled domain name and website related disputes.

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Susan Gunn, CFE

A nationally recognized conference and study club speaker, Susan’s speaking style combines humor with lots of stories and down-to-earth, practical advice. Susan is a Certified Fraud Examiner. When embezzlement is suspected, she investigates, interviews and provides complete reports for prosecution and civil suits.

She is the author of QuickBooks In Your Practice, Advanced QuickBooks In Your Practice and Matters Of the Heart (2016). Susan co-authored The ADA Practical Guide to Expert Business Strategies (2014). The ADA recognized Susan as a Financial Matter Expert (2015) and appointed her as an ADA Consultant for 2016-2017. Dentistry Today magazine has recognized her as a Leader In Consulting since 2005.

A member of the Academy of Dental Management Associates, Susan served as Treasurer 2013 – 2016 and she received the prestigious Charles Kidd Spirit Award November 2015. Susan lives in Arlington, TX. She can be reached through her sites: susangunnsolutions.com and mattersoftheheartcaregiving.com

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Gary Takacs

Gary Takacs’ passion is helping Dentists and Team Members develop their ideal practice. His unique, in-depth knowledge of the elements of a successful practice has helped thousands of dental offices thrive in today’s changing business environment. As one of the most requested speaker in dentistry, course attendees often comment that they learned more than they ever imagined and that Gary’s course was the most fun they have ever had at a dental meeting!

Gary is also the founder of the Thriving Dentist Show audio podcast, the #1 Dental podcast on iTunes. The Thriving Dentist Show is a weekly Internet talk radio show where Gary interviews some of the most influential leaders in the dental profession where they discuss tips to help you develop a practice that provides personal, professional and financial satisfaction. The Thriving Dentist Show has been downloaded by Dentists in 152 countries.

A summa cum laude alumnus of the University of Oregon and honorary Omicron Kappa Upsilon member, Gary lives in Scottsdale, Arizona with his wife Therese. They have raised four children and are the proud grandparents of two grandchildren.

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Judy Kay Mausolf

Judy Kay Mausolf, owner, and president of Practice Solutions Inc. is a dental practice management coach, speaker, and author. She coaches dental teams who want to be better leaders, work together better, deliver service with more passion and fun and ultimately grow their practice.

She does this by developing leadership, broadening mindsets, elevating attitude, strengthening communication and developing skills to build happy, healthy and high performing doctor/team/patient relationships!

Judy Kay is Past President, National Speakers Association Minnesota Chapter, a member of the National Speakers Association, Academy of Dental Management Consultants, and Director of Sponsoring Partners for the Speaking Consulting Network. She is the author of two books; “TA-DAH! Get Happy in 5 Seconds or Less” and “Rise & Shine; An Evolutionary Journey to Get Out of Your Way and On Your Way to Success,” and a contributing author for many dental publications.

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Kurt Tullar

Kurt Tullar is an HR Advisor and a licensed attorney with over 10 years’ experience as a litigator and compliance officer. Kurt spends his days helping CEDR members understand the many ways in which employment laws impact HR policies and providing guidance to successfully resolve workplace problems.

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Fred Joyal

Fred Joyal is the founder and president of 1-800-DENTIST and author of two best-selling dental marketing books; “Everything is Marketing” and the newly released “Becoming Remarkable.” As the industry’s foremost expert on dental consumer marketing, Fred has lectured at dental trade shows nationwide and is a regular contributor to various print and online publications. Fred writes a dental marketing blog at GoAskFred.com, where he posts weekly with new ideas and changes and in marketing, social media and the dental world.

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Jim Philhower

Jim Philhower is the Director-North America Dental Sales Leadership & Development for Henry Schein Dental. Jim is a 30-year veteran of the dental industry. His career includes six years as a Regional Manager and 12 years as a Field Sales Consultant. Jim trains Managers along with Henry Schein Dental sales leaders throughout the US, Canada, Europe and Australia on techniques to help dentists reach their practice goals.

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Tyson Steele

Tyson Steele is a self-made multimillionaire, entrepreneur, investor, and business coach whose comprehensive approach to healthcare marketing has transformed more than a thousand dental practices over the last 20 years. He owns one of the nation’s oldest full service dental marketing firms, Tyson Steele Associates, and is a partner in the nation’s leading cloud-based software platform for subscription dentistry, Illumitrac. His appearance provides a rare opportunity to learn about subscription dentistry from one of the industry’s most highly gifted communicators.

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Jack Hadley

Jack Hadley teaches social media marketing to MBA students at Brigham Young University’s Marriott School of Management in Provo, Utah. He is also a founding partner at My Social Practice, an agency providing social media marketing content, strategy, and support to dental, orthodontic, and dental specialty practices worldwide. He is an award-winning copywriter and former ad agency Creative Director with a rich background in all aspects of the creative process. Jack is also a fun, engaging speaker who is frequently asked to address business, education, civic, and dental groups about social media marketing, creativity, and corporate messaging

Saturday

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Shannon Mackey

Shannon Mackey is the Co-Founder and Marketing Maven of Roadside Dental Marketing, a leading provider of websites and marketing for the top dentists throughout the country. With more than 20 years of real-world experience in high-performing practices, her energetic love of marketing is a driving force behind Roadside’s practical solutions for successful dental practices.

Google makes approximately 500-600 changes to its algorithm each year, which means the realm of online marketing never sits still – and neither does Shannon. Shannon coaches and trains top multi-disciplinary practices to implement simple, step-by-step strategies that result in increased new patients, referrals, reviews, and rankings. Her infectious enthusiasm and out-of-the-box approach have led Roadside to the top of the dental website design and marketing field.

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Kelsey Halvarson

Kelsey Halvarson is the SEO Director and Marketing Strategist for Roadside Dental Marketing with more than 10 years of experience in the fast-paced world of online and digital marketing. His nerdy love of everything tech-related is the reason why Roadside’s clients enjoy top-of-mind awareness across the digital world.

SEO isn’t dead, it just evolves, and it does so at an alarmingly fast pace. Kelsey personally coaches and trains some of the top practices in the nation on how to implement simple yet clear strategies that result in more of what every practice wants: New patients, referrals, positive reviews, and rankings. His endearing laugh and sometimes out-of-this-world thinking have led Roadside to the top of the dental website design and marketing field.

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Derek Pearson

Derek was the 4th employee at Banyan and started working for the company for free because of he believed in the team and vision of what the company wanted to accomplish. He is now the Director of Sales. Derek has studied and worked in sales and marketing for over 10 years. He has studied mass communication and the phsycology of influence. He believes relationships are the key to growth and success and is always looking to help others and find a win-win relationship for everyone. If you don’t care then you won’t win.

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Laura Hatch, FAADOM

Laura Hatch helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. With a bachelor’s in human resources and a master’s in organizational leadership, Laura Hatch has committed years of study to learning how to manage and empower team members. Laura partnered with her husband to build and manage two fee-for-service dental practices. Twelve years later, she founded Front Office Rocks, which offers Web-based, on-demand front office training for dental practices. As the leading authority on virtual dental front office training, Laura has developed training methods that consist of established ideas and practical training that can be easily implemented into any office.

Laura has been published in Dental Assisting Digest, Dentaltown, and Dentistry IQ. She is also a fellow of the American Association of Dental Office Managers, a national and international speaker on dental practice management for leading dental authorities, state and local dental societies, study clubs, and an advisor to several companies within the dental community. She is a member of the National Speakers Association and the Speaking Consulting Network. Laura was recognized as one of DPR’s Top 25 Women in Dentistry in 2016.

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Jeff Gladnick

Jeff Gladnick, founder, and president of Great Dental Websites grew up surrounded by a family of 7 dentists. For as long as he can remember, discussions of the business of dentistry were as much a natural part of holiday dinner conversation as “pass the potatoes.” Unlike so many in his family, however, Jeff never felt called to be a Dentist. His interests were in technology and entrepreneurship.

While earning his degree in electrical & computer engineering from Rowan University, Jeff founded 3 companies, and became increasingly interested in the internet. He also got his first taste of dental marketing: Jeff’s father asked him to create his first dental website, a quick one-off project (or so he thought).

Before starting GDW, Jeff worked for 15 years in marketing and software engineering, focusing on content management and publishing system development. Working on projects for companies like Adobe, The Gap, Taylor Farms, and D&B gave Jeff the expertise and experience necessary to build GDW, which was then beta-tested on his Dentist-family members.

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Len Tau, DDS

Dr. Leonard Tau is passionate about Internet marketing, social media, reputation marketing and its ability to help grow your practice. In his content-rich energizing seminars, Dr. Tau shares his firsthand experience and the tools used to achieve 100% growth in his practice since 2009 in a down economy. These are exceptional growth level for a solo practitioner.

Dr. Tau maintains a full-time fee-for-service practice in Northeast Philadelphia focusing on general, cosmetic, reconstructive and implant dentistry. He received his dental degree from Tufts University School of Dental Medicine in Boston, MA, and a Certificate in Advanced Education in General Dentistry at UMDNJ in Somerdale, NJ. He is an active member of many dental organizations including the ADA, AGD, AACO, DentalTown as well as being the sponsorship chairman for the Eastern Dental Society.

When he is not practicing Dr. Tau is the owner of iSocial Digital and General Manager of the Dental Vertical for Birdeye Reputation Marketing Software. He is the author of Reputation Matters Blog and has been published in DentalTown, American Academy of Cosmetic Orthodontics, Dentistry Today, Inside Dentistry and various other newsletters. He lectures nationally and internationally to fellow dentists on Internet marketing, social media and reputation marketing.

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Chris Deroches

As Vice President of Product Strategy for DoctorLogic, Chris specializes in SEO (search engine optimization), paid search, and Google analytics. Keeping up with all the updates and changes at Google helps Chris develop strategies and plans that help businesses improve their online search presence. Under his direction, DoctorLogic has developed a best-in-class platform that helps healthcare practices draw in new patients and grow their business. Even in some of the most competitive markets in the country (automotive, hospitality, and healthcare), Chris has helped clients like AutoNation, Hilton Worldwide, and Ford Motor Company develop better online visibility and influence.

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Andre' Riley

With more than a decade of experience in Digital Marketing, Andre Riley has helped businesses grow with winning marketing strategies. As Vice President of Sales & Marketing at DoctorLogic, he has helped develop and coach their clients to maximize their marketing efforts through DoctorLogic’s software platform. Prior to DoctorLogic, Andre helped grow a multi-million dollar digital marketing company in the automotive industry, which hosted over 3,000 websites for brands such as Ford, Lincoln, and Toyota. With his passion, experience, and education he is focused on creating the healthcare’s best-in-class digital marketing platform.

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Rick Willeford, MBA, CPA, CFP

Rick was one of the first Dental CPAs 40 years ago. But he is also an Electrical Engineer from Georgia Tech and founder of DentaMetrix, LLC. So he brings a unique combination of knowledge in cutting edge technologies along with deep experience and understanding of the business side of dentistry.

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Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth and Protection. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry. Teresa received her Master’s Degree in Healthcare Management.

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Susan Gunn, CFE

A nationally recognized conference and study club speaker, Susan’s speaking style combines humor with lots of stories and down-to-earth, practical advice. Susan is a Certified Fraud Examiner. When embezzlement is suspected, she investigates, interviews and provides complete reports for prosecution and civil suits.

She is the author of QuickBooks In Your Practice, Advanced QuickBooks In Your Practice and Matters Of the Heart (2016). Susan co-authored The ADA Practical Guide to Expert Business Strategies (2014). The ADA recognized Susan as a Financial Matter Expert (2015) and appointed her as an ADA Consultant for 2016-2017. Dentistry Today magazine has recognized her as a Leader In Consulting since 2005.

A member of the Academy of Dental Management Associates, Susan served as Treasurer 2013 – 2016 and she received the prestigious Charles Kidd Spirit Award November 2015. Susan lives in Arlington, TX. She can be reached through her sites: susangunnsolutions.com and mattersoftheheartcaregiving.com

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Tatiana Melnick, Esq.

Tatiana Melnik is an attorney who focuses on helping clients protect data and information they create as well as the data and information entrusted to them by others.

Tatiana practices primarily in the areas of information technology, healthcare, data privacy, data security, intellectual property, and marketing. She counsels business owners, management, practice leaders, and individuals on regulatory compliance matters and best practices. Tatiana has also prosecuted a number of trademark applications with the USPTO, registered copyrights with the U.S. Copyright Office, and handled domain name and website related disputes.

Profile photo for Judy Kay Mausolf

Judy Kay Mausolf

Judy Kay Mausolf, owner, and president of Practice Solutions Inc. is a dental practice management coach, speaker, and author. She coaches dental teams who want to be better leaders, work together better, deliver service with more passion and fun and ultimately grow their practice.

She does this by developing leadership, broadening mindsets, elevating attitude, strengthening communication and developing skills to build happy, healthy and high performing doctor/team/patient relationships!

Judy Kay is Past President, National Speakers Association Minnesota Chapter, a member of the National Speakers Association, Academy of Dental Management Consultants, and Director of Sponsoring Partners for the Speaking Consulting Network. She is the author of two books; “TA-DAH! Get Happy in 5 Seconds or Less” and “Rise & Shine; An Evolutionary Journey to Get Out of Your Way and On Your Way to Success,” and a contributing author for many dental publications.

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Penny Reed

Penny Reed is a nationally renowned dental practice management coach and speaker. Her unique combination of management experience, success as a dental practice consultant, and business administration education make her one of the most effective dental practice coaches and speakers in North America. With more than 23 years of management experience, from publicly traded companies to dental practices, Penny has the unique ability to pinpoint challenges and turn around underperforming practices quickly.

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Paula Tirona, Esq.

Paula Tironi is Senior Associate General Counsel for the American Dental Association.

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Pamela Porembski, DDS

Dr. Porembski is the Director of the Council on Dental Practice at the American Dental Association.