Advanced Level Courses for Experienced Practice Management Professionals

Recommended for managers with three or more years experience.

Wednesday: Half Day Pre-Conference Sessions

Optional half day courses, additional tuition will be added to your registration fee.

Heidi Arndt, RDH & Deena Ali, RDH

Heidi Arndt RDH, BSDH has been working in the dental field for over 18 years. Her experience stretches from working as a treatment coordinator, dental assistant, and practice manager before graduating from the University of Minnesota with a bachelor’s degree in Dental Hygiene.

Heidi spent the early part of her career working in private practice and at the Mayo Clinic (Department of Dental Specialties). In 2002, Heidi began working for American Dental Partners, where she was a dental hygiene mentor/coach and was later promoted to Director, Dental Hygiene Development. Heidi managed over $140 million in annual revenue, and led all dental hygiene development activities for American Dental Partners affiliated dental groups (more than 250 practices and 1000 dental hygienists across the entire United States). Heidi created and implemented a mentoring and dental hygiene development curriculum, that improved patient care, created accountability increased hygiene profits exponentially year after year.

In 2011, Heidi launched Enhanced Hygiene. She is dedicated to helping dental groups support the development and enhance the value of their dental hygiene team. Heidi’s coaching and training programs have helped hundreds of practices achieve their long sought after goals – improving leadership, teamwork, organizational systems, patient care, patient service, verbal skills, and the bottom line.

Deena is a Registered Dental Hygienist and business leader with over 15 years of
clinical and leadership experience. Deena began her career as a practicing hygienist
and has worked in various environments strengthening her skill-sets in different roles. Deena has a passion for dentistry and an even larger passion for people. This enthusiasm has been shown in her career path. Deena worked her way from being a dental hygienist to landing the first role as the Regional Clinical Advisor for DentalOne Partners. Her responsibilities continued to grow as she began to take on more challenging roles within the DSO industry. Deena gained a national foot print with DentalOne Partners when she began to work as a Project Manager to help build strategic systems between home office and the field. Deena has taken an active role in developing and implementing comprehensive care programs, treatment planning and case acceptance skills, template creation, clinical coaching and leadership. One of her main focuses is continuing to incorporate clinical trainings and business operating growth into organizations for dental assistants, hygienists and dentists. Her depth of knowledge expands from private practice settings to acquisitions to larger groups within the DSO environment.

Deena earned a Bachelor of Science in Dental Hygiene from the University of Missouri, Kansas City- School of Dentistry and her Masters of Business Administration from The Lake Forest Graduate School of Business.

When she is not working, Deena enjoys spending time with her family, being an active member of the PTA and a proud soccer Mom. She loves to learn about new cultures and food and enjoys traveling to seek these out. She enjoys reading and expressive writing along with testing her physical and mental strength in endurance sports and recently completed and Ironman triathlon.

AADOM’s Train the Trainer Skills Camp

Designed for Corporate Group Practices & Multi Location Offices Only

Speakers: Heidi Arndt, RDH, BSDH & Deena Ali, RDH, BS, MBA

Highly functioning teams reflect highly productive training. This session is for group trainers, site managers and regional managers who would like to improve the efficiency and flow of their team. Attendees of this session will learn how to develop strong systems and skills training they can implement with their teams immediately. Direct skills on how to communicate, influence and drive behavior with sustained action will be covered.

Attendees of this course will receive a certificate of completion.

Highly functioning teams reflect highly productive training. This session is for group trainers, site managers and regional managers who would like to improve the efficiency and flow of their team. Attendees of this session will learn how to develop strong systems and skills training they can implement with their teams immediately. Direct skills on how to communicate, influence and drive behavior with sustained action will be covered.

As part of this program, trainers will be a part of a nationwide peer network through AADOM. The networking and education will continue throughout the year. Participants will obtain CE toward the AADOM Fellowship program and will receive a certificate of completion. The program is approved for AGD/PACE credit.

Topics that will be covered during the training are:

  • Effective communication
  • Conflict resolution
  • Mental agility
  • Work ethic
  • Negotiating skills
  • Coaching and mentoring

Attendees will leave this camp ready to create a positive impact and drive successful change in their dental group!

Session is limited to first 75 registrants.
Half Day Session $199**
Approved for 4 CE towards AADOM Fellowship

**Complimentary registration for Patterson Special Markets customers.

Thursday Afternoon: Educational Sessions

Heather Colicchio
Lorie Streeter, CTC, FAADOM

Heather Colicchio is the Founder and President of the American Association of Dental Office Management (AADOM). Heather has brought her background in business management and her unique skills in professional networking to help drive the success of AADOM, the largest professional organization of dental practice management professionals in the country.

In 2003, when Heather was busy owning and operating her successful chain of gourmet cafes (as well as raising a toddler and a newborn), the furthest thing from her mind was starting a dental association but life takes interesting turns sometimes. Through a dentist friend of hers, Heather became aware of a niche in dentistry that was not being filled. There was a lack of resources and education available for dental practice administrators. She casually began putting people in touch to help them fill this need (kind of like a hobby) but her entrepreneurial spirit kicked in and soon AADOM was born. When AADOM reached over 1,000 members in less than two years, Heather sold her cafes to devote herself full-time to AADOM. It is now the largest professional association for dental management teams in the country, with over 4,000 members and host of the country’s largest dental office management conference.

 

As the Vice President of AADOM, Lorie’s role is to strategically build programs and relationships that create awareness of the AADOM mission and benefits to its members. Lorie’s rich history in dentistry, marketing, sponsor relations (for the last ten years), and office management allows her the unique perspective of working with not only the companies who help sponsor education and programs but also the practice administrators and what is best for their growth and development.

“As an office manager for 12 years, I have walked in your shoes. I would have given anything to have had a support system like the one AADOM provides for you – I was truly on an island.”

Lorie also owns , StreeterBuilt Coaching and Consulting, LLC. Her dental career spans 28 years, 12 of which were spent working in a dental practice. In 2015 Lorie was named one of the Top 25 Women in Dentistry by Dental Products Report magazine.

Lorie lives in Washington with her husband. She is an accomplished musician and songwriter who has performed nationwide and has opened for Rascal Flatts, Marty Stuart, Tracy Byrd, and Collin Raye. Lorie is also passionate about wellness and the mind-body connection. Check her out on YouTube. This is a song that Lorie and her son Rhett wrote about people living with chronic illness; it is now featured as the theme song for the Oral Cancer Cause.

 

FAADOM Fast Track

Facilitated by: Heather Colicchio and Lorie Streeter

The FAADOM FastTrack is a new session at the AADOM Annual Conference. This is an advanced track designed exclusively for those who have achieved Fellowship status within the organization (FAADOM).

Four topics, identified by experienced managers as focus points, will be presented. These topics are: Human Resources, Dental Insurance, Team Communication and Leadership & Goal Setting. An expert in each of these fields will deliver a 15-minute presentation on their topic, delivering “must-knows” for the advanced dental manager. There will then be 15 minutes for Q & A. This will repeat a total of four times, allowing the FAADOMs to attend each topic section as part of small, interactive group. The session will end with a recap and highlights of what was discussed with the experts. This session will be facilitated by Heather Colicchio and Lorie Streeter of AADOM. This course is limited to current FAADOM’s or 2018 FAADOM inductees.

Friday Morning: Educational Sessions

Theresa Narantic

Theresa has been in the dental industry for over 35 years and has focused exclusively on the growth and success of dental businesses. Beginning a well-traveled career beginning as a dental assistant, financial coordinator and multi-office manager, coupled with academic understanding of the business environment, Theresa has been extremely successful in assisting dental practices initiate and/or strengthen their businesses. An authentic understanding of clinical, administrative and comprehensive business has allowed audiences to derive comprehensive understanding of pertinent industry topics in general and specialty dental practices. She is a member of the Academy of Dental Management Consultants and Speaking Consulting Network.

From Start-Up to Build-Up

Speaker: Theresa Narantic

In this course, we will take an analytic look at the process of starting a dental practice, what works and how to magnify it. The basics of starting a successful practice are the same principles applied to building up an established dental practice.

In this course, we will take an analytic look at the process of starting a dental practice, what works and how to magnify it. The basics of starting a successful practice are the same principles applied to building up an established dental practice.

The businesses that flourish are those who adopt a “proactive,” rather than “reactive,” mindset. The best results are always fostered by laying the groundwork, staying focused on the goal, and providing clear desired results to the team and patients.

Whether you are contemplating a start-up, or you’re ready to grow your practice, this is the course for you!

Ginny Hegarty, SPHR

Ginny Hegarty is a Dental Practice Management Strategist, Speaker, Author and Coach passionate about helping dental professionals create their next level of success and a practice they love.

Ginny is the President of Dental Practice Development, Inc. providing practice management and team development services to dentistry since 1997. Ginny is a Faculty Presenter for 4 Steps to a Great Hire in the ADA’s Executive Certificate Program with the University of Notre Dame [a big deal in her Irish Catholic, football-loving family!] She is a Past-President of The Academy of Dental Management Consultants. Ginny’s new book is PIVOT, Practice Leadership Redefined.

Your HR GPS

Speaker: Ginny Hegarty, SPHR

Your people are either your best competitive advantage or they are the red lights and speed bumps that slow you down and keep you spinning your wheels, struggling to reach your goals.

Your people are either your best competitive advantage or they are the red lights and speed bumps that slow you down and keep you spinning your wheels, struggling to reach your goals. The reality is we now live and work in a Google world where real-time information is plentiful and feedback is instantaneous. It’s your challenge as a practice leader to keep up with life in the fast lane. Let’s shed some light on the risks and rewards of this new world, learn how to avoid common missteps and hire, develop and retain the right team members.

Course objectives include learning how to:

  • Implement a hiring “system” that saves time and leads you to a great hire
  • Inspire & engage team with a more collaborative, innovative leadership style
  • Introduce a performance appraisal system that sets your team up for success
  • Protect your practice and yourself by understanding your HR risks, rewards and responsibilities
Susan Gunn

Susan definitely has a wild, crazy, fun side but she is very serious about the financial organization of dental practices. An Advanced QuickBooks ProAdvisor & a Certified Fraud Examiner, she has helped practices organize and keep their revenue for over twenty years.

Having written 38 books and a nationally recognized speaker, Susan has been appointed as an American Dental Association Consultant to the Council for 2016-2017, recognized since 2005 as A Leader In Consulting by Dentistry Today Magazine and named an American Dental Association Financial Matter Expert and a Guidelines for Practice Success Expert. Susan lives in her hometown, Arlington, TX.

The Other Half of the Software Equation QuickBooks Essentials

Speaker: Susan Gunn

It’s time to address the other half of your practice’s accounting: QuickBooks. You received training on the practice software but you’ve been winging it on QuickBooks. No worries. Help is right around the corner. Fret no longer.

It’s time to address the other half of your practice’s accounting:  QuickBooks.  You received training on the practice software but you’ve been winging it on QuickBooks.

No worries. Help is right around the corner. Fret no longer.

Throughout the day, patient treatment, clinical notes, insurance claims and payments are entered into the practice software.  But what’s entered into QuickBooks?

What’s the best way to enter patient plan deposits?

How (and when) should payroll be processed?

What reports should the doctors review?

Is your QuickBooks organized in such a way that you know what percentage of income your staff cost vs. production expenses?

Not your typical software or accounting course, you will laugh while you learn, and will walk away ready to implement!  Come learn five specific essentials for using QuickBooks in your practice more easily AND more organized.

Saturday Afternoon: Educational Sessions

Susan Gunn

Susan definitely has a wild, crazy, fun side but she is very serious about the financial organization of dental practices. An Advanced QuickBooks ProAdvisor & a Certified Fraud Examiner, she has helped practices organize and keep their revenue for over twenty years.

Having written 38 books and a nationally recognized speaker, Susan has been appointed as an American Dental Association Consultant to the Council for 2016-2017, recognized since 2005 as A Leader In Consulting by Dentistry Today Magazine and named an American Dental Association Financial Matter Expert and a Guidelines for Practice Success Expert. Susan lives in her hometown, Arlington, TX.

Your Actions Speak Louder Than Words - Ethics is Truly a Choice

Speaker: Susan Gunn

Susan’s sense of humor and real life stories drives home the point that ethics really are simply a choice…your choice…and, your choice makes a difference.

What exactly is ethics?
Is there a difference between business ethics vs. personal ethics?
Susan’s sense of humor and real life stories drives home the point that ethics really are simply a choice…your choice…and, your choice makes a difference.

Straight out of the news headlines and current events, we will discover what it means to have ethical standards, what and who influences our ethics and how does one lose their sense of ethics.

But, let’s take it one step further. How can we apply ethics in our practice? We are going to review known corporations’ code of ethics and the business results of their application.

Come learn the following key thoughts:
• What is ethics?
• How do ethics encompass all you are involved in?
• What and who influences ethics?
• How can a practice develop their Code of Ethics?

Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s CDT 2017 Companion Guide. Teresa received her Master’s Degree in Healthcare Management.

Network Participation: Is it Working for You?

Speaker: Teresa Duncan, MS, FAADOM

It is possible to be profitable in today’s insurance environment with efficiency and proper positioning. This interactive workshop will help you to decide your insurance participation and profitability comfort level.

It is possible to be profitable in today’s insurance environment with efficiency and proper positioning. This interactive workshop will help you to decide your insurance participation and profitability comfort level. If you’ve ever wondered how your office can improve its billing and coding practices then you’ll find the answer in this session.

Learning Objectives:
• Discover your office’s true insurance position
• Assess and evaluate your practice metrics
• Understand the current insurance environment and plan for near-future changes
• Learn how you can best prepare for a surprise audit

For the workshop please bring these reports generated for a 12-month period:

• Procedure Code Report (which procedures were billed for and how often)
• Adjustment Report (detailed)
• New Patient Referral Sources
• Production/Collection (aged 30, 60, 90 days)

** Please have a calculator available.

Lois Banta

Lois Banta is CEO, President and Founder of Banta Consulting, Inc., a company that specializes in all aspects of dental practice management. Lois has over 37 years of dental experience and consults and speaks nationally and internationally. She is the owner and CEO of The Speaking Consulting Network, and a member of ADMC, ADAA, NSA and AADPA.

A Day in the Life of a Manager...Everything I Know...I Learned in Kindergarten. How to Lead, Motivate and Celebrate Managing Your Practice

Speaker: Lois Banta

A day in the life of the Manager in a practice is ever changing and has many layers. There are reports to monitor, trends to identify and a multitude of day to day fires to put out. And then, there is the challenge of keeping everyone motivated and involved.

A day in the life of the Manager in a practice is ever changing and has many layers. There are reports to monitor, trends to identify and a multitude of day to day fires to put out. And then, there is the challenge of keeping everyone motivated and involved. It can be exhausting. In this course we will identify the potential road blocks to success and design successful strategies for a win/win for the patients, the practice and the team. If we can just remember what we learned in kindergarten…we could lead so much more effectively. We will find our internal giggle, discuss solutions and empower ourselves to truly make a difference.

What you will learn:
• How to reduce stress!
• How to create a motivated team environment
• Learn the benefits of detailed job descriptions, cross training, each one help one volunteerism
• Understand why written SOPs help reduce confusion
• Create detailed action plans and celebrate successes
• Lead with intention

Theresa Narantic

Theresa has been in the dental industry for over 35 years and has focused exclusively on the growth and success of dental businesses. Beginning a well-traveled career beginning as a dental assistant, financial coordinator and multi-office manager, coupled with academic understanding of the business environment, Theresa has been extremely successful in assisting dental practices initiate and/or strengthen their businesses. An authentic understanding of clinical, administrative and comprehensive business has allowed audiences to derive comprehensive understanding of pertinent industry topics in general and specialty dental practices. She is a member of the Academy of Dental Management Consultants and Speaking Consulting Network.

YES, YES, YES! When Do We Start?

Speaker: Theresa Narantic

What if your schedule was so full that the most difficult task you had in your practice was trying to find appointments for EVERY patient you had because every one of them wanted to start immediately after you shared their treatment plan?

Articulating a clear, concise, plan with an empathetic presentation, your biggest difficulty will be managing to find time in our full schedule for EVERY patient wanting to begin ASAP!

Let’s make this reality by:

  • Each team member being an expert in their role and develop confidence in presentation
  • Compartmentalizing the information that we share with the patient so they can make singular, consecutive decisions rather than simultaneous choices on need, want, value, care, and cost
  • Increasing the value of the dental procedure diagnosed
  • Adding emotion choice to the patient’s decision rather than just fact based

This session will make it possible for your team to increase acceptance, build healthier, productive, and efficient schedules and diminish cancellations!