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Wednesday: Half Day Pre-Conference Sessions

Optional half day courses, additional tuition will be added to your registration fee.

Heidi Arndt, RDH & Stephanie Edgmon, RDH

Heidi Arndt RDH, BSDH has been working in the dental field for over 18 years. Her experience stretches from working as a treatment coordinator, dental assistant, and practice manager before graduating from the University of Minnesota with a bachelor’s degree in Dental Hygiene.

Heidi spent the early part of her career working in private practice and at the Mayo Clinic (Department of Dental Specialties). In 2002, Heidi began working for American Dental Partners, where she was a dental hygiene mentor/coach and was later promoted to Director, Dental Hygiene Development. Heidi managed over $140 million in annual revenue, and led all dental hygiene development activities for American Dental Partners affiliated dental groups (more than 250 practices and 1000 dental hygienists across the entire United States). Heidi created and implemented a mentoring and dental hygiene development curriculum, that improved patient care, created accountability increased hygiene profits exponentially year after year.

In 2011, Heidi launched Enhanced Hygiene. She is dedicated to helping dental groups support the development and enhance the value of their dental hygiene team. Heidi’s coaching and training programs have helped hundreds of practices achieve their long sought after goals – improving leadership, teamwork, organizational systems, patient care, patient service, verbal skills, and the bottom line.

Stephanie Edgmon brings many years of clinical and operational experience along with a passion and commitment to drive results in all areas of the business. Ms.Edgmon has a strong focus and passion on the direction and implementation of all business operations as she has held many operational roles giving her guidance a holistic approach. These roles include: Regional Director of Operations, Senior Director of Operations, and Chief Operating Officer for a multi-unit DSO management organization in the Arizona market.

In her roles she worked directly with the Chief Executive Officer to ensure systems and protocols were successfully in place and establishing the business structure needed to be scalable. Her success can be surrounded by her clinical experience as a dental hygienist which has provided her the ability to look at the dental business in a comprehensive way.

Stephanie grew up in both Grafton, Wisconsin and Gilbert, Arizona. She started her career in the dental field as a dental assistant and later graduated from Rio Salado College with her dental hygiene degree.

AADOM’s Train the Trainer Skills Camp

Designed for Corporate Group Practices & Multi Location Offices Only

Speakers: Heidi Arndt, RDH, BSDH & Stephanie Edgmon, RDH

Highly functioning teams reflect highly productive training. This session is for group trainers, site managers and regional managers who would like to improve the efficiency and flow of their team. Attendees of this session will learn how to develop strong systems and skills training they can implement with their teams immediately. Direct skills on how to communicate, influence and drive behavior with sustained action will be covered.

Attendees of this course will receive a certificate of completion.

Teresa Duncan, MS, FAADOM

This course is designed for doctors or managers with less than five years of management experience or those desiring a refresher course on the basics of dental office management. Experienced dentists know clinical excellence alone does not spell success – managerial talent and leadership are needed as well.

Discussions will focus on situations that most managers encounter in their new roles. From hiring and firing to managing your practice’s revenue cycle –well review basic systems that you will need to have in place.

Topics will include:

  • Structuring an effective team
  • Managing your practice for financial success
  • Tips on insurance management
  • Leadership and attitude as a manager

The Acci-Dental Insurance Coordinator

Speaker: Teresa Duncan, MS, FAADOM

Insurance is an important part of your office’s revenue cycle but it does not need to overwhelm your daily routine. Manage your information and your claims to minimize delays and rejections. Whether you’ve been filing claims for five months or five years, this course will touch on the techniques needed to successfully manage your insurance process.

Laura Hatch, FAADOM

Laura Hatch helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. With a bachelor’s in human resources and a master’s in organizational leadership, Laura Hatch has committed years of study to learning how to manage and empower team members. Laura partnered with her husband to build and manage two fee-for-service dental practices. Twelve years later, she founded Front Office Rocks, which offers Web-based, on-demand front office training for dental practices. As the leading authority on virtual dental front office training, Laura has developed training methods that consist of established ideas and practical training that can be easily implemented into any office.

Laura has been published in Dental Assisting Digest, Dentaltown, and Dentistry IQ. She is also a fellow of the American Association of Dental Office Managers, a national and international speaker on dental practice management for leading dental authorities, state and local dental societies, study clubs, and an advisor to several companies within the dental community. She is a member of the National Speakers Association and the Speaking Consulting Network. Laura was recognized as one of DPR’s Top 25 Women in Dentistry in 2016.

You're in this Position, Now What?

Speaker: Laura Hatch, FAADOM

Let’s journey through the first 30 days of your managerial career! How will you manage your peers? What reports do you need to run? So many questions! We’ll help you start off on the right foot in this fun session.

Thursday Morning Keynote

Kelly Swanson

Kelly Swanson is an award-winning storyteller, comedian, motivational speaker, and author of “Who Hijacked My Fairy Tale” and “The Story Formula”. She was a featured entertainer for Holland America Cruise lines, and is a cast member of the upcoming Reality TV Show “The Fashion Hero”. She is also creator of The Story Impact Academy which teaches people in all industries how to harness the power of strategic storytelling to master the art of connection to form stronger teams, more impactful leaders, better customer and patient relationships, stronger sales, and more engaged employees. Laughing the whole way.

You. Your Story. Make an Impact! The Big Picture

Keynote Speaker: Kelly Swanson

A hilarious and wildly motivating journey through the power of story to help you form stronger teams, enhance patient relationships, be more impactful managers, and re-engage in what you do and why you do it. Laughing the whole way.

Thursday Afternoon: Educational Sessions

Heather Colicchio Lorie Streeter, CTC, FAADOM

Heather Colicchio is the Founder and President of the American Association of Dental Office Management (AADOM). Heather has brought her background in business management and her unique skills in professional networking to help drive the success of AADOM, the largest professional organization of dental practice management professionals in the country.

In 2003, when Heather was busy owning and operating her successful chain of gourmet cafes (as well as raising a toddler and a newborn), the furthest thing from her mind was starting a dental association but life takes interesting turns sometimes. Through a dentist friend of hers, Heather became aware of a niche in dentistry that was not being filled. There was a lack of resources and education available for dental practice administrators. She casually began putting people in touch to help them fill this need (kind of like a hobby) but her entrepreneurial spirit kicked in and soon AADOM was born. When AADOM reached over 1,000 members in less than two years, Heather sold her cafes to devote herself full-time to AADOM. It is now the largest professional association for dental management teams in the country, with over 4,000 members and host of the country’s largest dental office management conference.

 

As the Vice President of AADOM, Lorie’s role is to strategically build programs and relationships that create awareness of the AADOM mission and benefits to its members. Lorie’s rich history in dentistry, marketing, sponsor relations (for the last ten years), and office management allows her the unique perspective of working with not only the companies who help sponsor education and programs but also the practice administrators and what is best for their growth and development.

“As an office manager for 12 years, I have walked in your shoes. I would have given anything to have had a support system like the one AADOM provides for you – I was truly on an island.”

Lorie also owns , StreeterBuilt Coaching and Consulting, LLC. Her dental career spans 28 years, 12 of which were spent working in a dental practice. In 2015 Lorie was named one of the Top 25 Women in Dentistry by Dental Products Report magazine.

Lorie lives in Washington with her husband. She is an accomplished musician and songwriter who has performed nationwide and has opened for Rascal Flatts, Marty Stuart, Tracy Byrd, and Collin Raye. Lorie is also passionate about wellness and the mind-body connection. Check her out on YouTube. This is a song that Lorie and her son Rhett wrote about people living with chronic illness; it is now featured as the theme song for the Oral Cancer Cause.

 

FAADOM Fast Track

Facilitated by: Heather Colicchio and Lorie Streeter

The FAADOM FastTrack is a new session at the AADOM Annual Conference. This is an advanced track designed exclusively for those who have achieved Fellowship status within the organization (FAADOM).

Marsha Pilgrim

Marsha, President of MSP Consulting, has over 30 years’ experience in the dental office environment, first as a Registered Dental Assistant and then as an Office Manager.

She received her dental assisting training while serving in the US Navy. Being trained as a chairside assistant didn’t prepare her for running the front desk for her husband’s new practice. It was given to her after the previous office manager quit and took the funds from the office checking account. After contacting local offices and not receiving help on how to submit insurance claims and create billing statements from ledger cards, she went on a hunt for information thru continuing education courses. She still attends CE courses to keep her up to date on the latest in dentistry. Marsha maintains a working knowledge of daily dental office activities and issues by continuing to work in her husband’s dental practice.

She has spent over 10 years as a dental management consultant and enjoys helping practices put systems and financial plans in place to help make their offices more productive, more efficient and less stressful.

She has experience in scheduling, collections and setting production goals and obtaining them. She has worked with computers in the dental office for over 20 years and is a certified trainer for Dentrix for the past 10 years.

Marsha is a Certified Consultant in Employment Law Compliance and Integrated Performance Management with Bent Ericksen & Associates, member of The Speaking Consulting Network (SCN), Academy of Dental Management Consultants (ADMC), and a lifetime member of the American Association of Office Management (AADOM).

Dental Spouse Roundtable

Facilitated by: Marsha Pilgrim

Spouses and partners face unique challenges as it’s hard to leave work at the office. What happens when your doctor follows you home?! This open forum, moderated by a dental spouse, promises to not only bring you all closer together but will give you take-aways to be a better manager.

Thursday Afternoon: TechPalooza

Additional Tech Sessions Coming Soon!

Mary Horvath

Mary’s background includes over 40 years spent in the dental industry. She has a Clinical, Administrative and Consulting background, in which she has been actively involved with Insurance, Clinical and Dental Management Seminars.

Over the last 19 years she has worked with Patterson Dental in positions such as Regional Training Advisor, Regional Technology Manager, and presently as the National Corporate Technology Advisor, overseeing all regions with Eaglesoft and digital products. Mary has been very active as a Practice Masters’ Seminar presenter for over 17 years.

She resides in North Carolina and has two grown daughters living one town over in North Carolina. Her lifetime joys are her 3 grandchildren, Brayden, Kendall and Kinley, all living in North Carolina.

Eaglesoft - You Can Make it Happen! Learn What it Takes to Increase Practice Productivity with Your Software

Trainer: Mary Horvath

As a dental administrator, you have the ability to reach that next level of expertise for you, your team and your practice. Use the advanced features of Eaglesoft to better communicate with your patients, increase productivity, give your patients the best possible dental experience and elevate your team.

Jeri Sorenson

Jeri Sorenson is a Henry Schein Practice Solutions representative and Dentrix practice development specialist. She has over 30 years of experience working in the dental industry, including being a dental assistant, continuing care coordinator, business administrator, software trainer and practice management consultant. She has a passion for Dentrix and its ability to help offices increase their efficiency, be as paperless as they want to be and grow their business by utilizing the intuitive analysis tools within the software. She has accumulated a wealth of industry and product specific knowledge over the years and brings that experience to her presentations.

Dentrix - Filling Holes in Your Schedule: Tips and Tools for a Productive Practice

Trainer: Jeri Sorenson

Holes in the schedule. Almost every front office team struggles with it. Patients cancel on the day of their appointments, or worse, simply fail to show up. What can office managers do?

Miranda Reed

Miranda Reed has over 23 years of experience in the dental profession. She has worked as a dental assistant and an office manager, and she was also a certified Dentrix trainer for over 13 years. Her many years of experience and extensive knowledge help her identify opportunities for improvement within any dental practice. Miranda currently provides customized Dentrix coaching and training services as a practice development specialist with Henry Schein Practice Solutions.

Dentrix - Master the Metrics that Matter: How to Be the Chief Profitability Officer in Your Practice

Trainer: Miranda Reed

The office manager is often the chief operating officer of the dental practice. You manage everything from the daily schedule to A/R and HR. Your dentist depends on you to help run the business. Making good business decisions requires good business data.

Danelle Canales

Danelle Canales combines humor and professionalism in her training and strives to help clients use our software to efficiently meet their practice management needs. Danelle holds a bachelor’s degree from Texas A&M University. She has refined her leadership skills as an officer in the Texas A&M Corps of Cadets.

In 2007, Danelle joined Carestream Dental as a Certified Trainer of CS SoftDent. She works closely with the technical support, development, and implementation teams to ensure our software and processes are up-to-date and meet our clients’ needs. When she is not training, Danelle enjoys spending time with her husband and two young sons.

Carestream SoftDent - Maximizing Efficiency in Your Practice

Trainer: Danelle Canales

Join Danelle as she shares tips to maximize efficiency in your practice. You’ll learn how the new Charting overview page will help revolutionize your clinical charting!

Alex Nudel

Alex Nudel, founder at RevenueWell, has more than 20 years of experience as a recognized dental industry speaker, practice growth specialist, successful practice owner, and digital entrepreneur. As a dental practice owner he realized the need for an easy way to handle the routine communications associated with attracting new patients, increasing production, and creating a WOW! experience for his patients. He founded RevenueWell to meet those needs, freeing the doctor and staff to focus on what they do best: serving the patient.

Unlocking RevenueWell - A Masterclass in Patient Care Technology

Trainer: Alex Nudel

Calling all RevenueWell Rockstars, you do not want to miss this class! RevenueWell founder Alex Nudel unlocks the power of your patient care system, showing you how to effortlessly save time, grow your practice, and look good while doing it!

Deana Zost, FAADOM

Deana is a Regional Territory Manager for RevenueWell with over 26 years in dentistry. She is a Fellow in AADOM & a founding member of the Dallas/Ft. Worth AADOM Chapter. In 2015, Deana was a Patterson Scholarship winner to the AADOM National Conference & a 2015 Practice Administrator of the Year nominee. She is a contributor of educational content for the AADOM eCampus. She is a member of the Speakers Consulting Network and has been published in the AADOM Oberserver & DewLife Magazine. She can be heard on podcasts with Gary Takacs, Dr. Howard Farran, and Ignite DA’s webinar series with Kevin Henry. The fuel behind Deana’s energy is to empower dental team members to continually elevate & realize their value by combining education & networking.

RevenueWell - Create Your Perfect Day by Cutting Out Unnecessary Stress

Trainer: Deana Zost, FAADOM

Filling the schedule. New patient acquisition. Patient retention. Treatment acceptance.

We hear these topics every single day. They’re the white whale of every dental practice that’s ever lived, and boy are they stressful! How to get, keep, and maximize patients: it’s a lot of work!

Mike Buckner

Mike Buckner has been working in the Dental Technology Field for 7 years. He was a Business Development Executive for Solutionreach for several years where he oversaw the strategic relationships and partnerships for the Dental market. After that, he spent some time as a Director of Business Development for Dental Intel where he spoke at various study clubs and major meetings teaching the importance of, and explaining how to understand certain Key Performance Indicators within a dental practice. He is currently a Business Development Executive for Weave. He continues to speak at various dental meetings, teaching about the latest technology to improve overall Practice Management. He just doubled his family size in December with the addition of twin boys that keep him on his toes.

Weave - “Hear No Patients, See No Patients” - How Technology Fills the Gaps of Human Connection

Trainer: Mike Buckner

As consumers and patients, we use all of our senses in choosing a good provider to take care of us. It is not a decision to take lightly. It starts with the initial research on the web, and leads into the new patient phone call, the case presentation and treatment acceptance, and ends with how we leave the patient.

Friday Morning: Educational Sessions

Kelly Swanson

Kelly Swanson is an award-winning storyteller, comedian, motivational speaker, and author of “Who Hijacked My Fairy Tale” and “The Story Formula”. She was a featured entertainer for Holland America Cruise lines, and is a cast member of the upcoming Reality TV Show “The Fashion Hero”. She is also creator of The Story Impact Academy which teaches people in all industries how to harness the power of strategic storytelling to master the art of connection to form stronger teams, more impactful leaders, better customer and patient relationships, stronger sales, and more engaged employees. Laughing the whole way.

You. Your Story. Make an Impact! The Deep Dive

Speaker: Kelly Swanson

Now that you’ve traveled through the power of story and learned why it matters to your dental offices, let’s talk about HOW to do it.

Janice Hurley

Janice Hurley is Dentistry’s Image Expert on personal presence and professional success.

Attendees to her courses have described her as profoundly articulate, gracefully charismatic and powerfully entertaining. She has been honored for more than ten years as one of the top speakers in dentistry by Dentistry Today.

A noted authority on treatment presentation and effective in office systems, Janice consults and coaches “hands on” and through articles published in Dental Economics, Dentistry Today, The Progressive Dentist, and others. Even dental hygiene schools use her written protocol standards for both image and effective communication. She knows what it takes to project professional excellence and confidence so others feel it instantly, her goal is for everyone to use their professional energy for personal success.
Janice’s energy is contagious and audiences inevitably leave raving fans and ready to reenergize their lives, and their practices. Janice has been a featured speaker with the Thomas P. Hinman Dental Meetings, Yankee Dental Congress, American Academy of Cosmetic Dentists, American Association of Endodontists, Philips Sonicare, Academy of Dental CPAs , Henry Schein, and many, many more.

Spouses and partners face unique challenges as it’s hard to leave work at the office. What happens when your doctor follows you home?!

Mark Murphy, DDS

Mark is the Principal of FunktionalTracker.com, Lead Faculty for Clinical Education at ProSomnus Sleep Technologies, serves on the Guest Faculty at the University of Detroit Mercy and Michigan Schools of Dentistry and as a Regular Presenter on Business Development, Practice Management and Leadership at the Pankey Institute.

He has served on the Boards of Directors of the Pankey Institute, National Association of Dental Laboratories, the Identalloy Council, the Foundation for Dental Laboratory Technology, St. Vincent DePaul’s Dental Center and the Dental Advisor.

He lectures internationally on Leadership, Practice Management, Communication, Case Acceptance, Planning, Occlusion, Sleep and TMD. He has a knack for presenting pertinent information in an entertaining manner.

Leadership Lessons for Dental Teams

Speaker: Mark Murphy, DDS

The dental teams that are most successful have strong leadership at every level. From vision, through planning and onto the execution and implementation, there is alignment and congruence that supports high performance.

Judy Kay Mausolf

Judy Kay Mausolf is a speaker, author and dental practice culture cultivator with expertise in helping others get happier and more successful! She coaches teams how to grow their practices by becoming better leaders, working together better and delivering service with more focus and passion.

She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, member of the National Speakers Association and Academy of Dental Management Consultants.

Tackle Crickets, Complainers & Clock Watchers!

Speaker: Judy Kay Mausolf

Are you frustrated with wasting time on negative and ineffective team meetings? You know the kind I am talking about! Everyone is watching the clock and just can’t wait for the meeting to end including you.

Theresa Narantic

Theresa has been in the dental industry for over 35 years and has focused exclusively on the growth and success of dental businesses. Beginning a well-traveled career beginning as a dental assistant, financial coordinator and multi-office manager, coupled with academic understanding of the business environment, Theresa has been extremely successful in assisting dental practices initiate and/or strengthen their businesses. An authentic understanding of clinical, administrative and comprehensive business has allowed audiences to derive comprehensive understanding of pertinent industry topics in general and specialty dental practices. She is a member of the Academy of Dental Management Consultants and Speaking Consulting Network.

From Start-Up to Build-Up

Speaker: Theresa Narantic

In this course, we will take an analytic look at the process of starting a dental practice, what works and how to magnify it. The basics of starting a successful practice are the same principles applied to building up an established dental practice.

Brad Barbera

Brad Barbera is an author, speaker, trainer, and consultant in strategy, innovation, and mission-focused teamwork. His book Keep Innovation Simple – Lead with Clarity and Focus in a World of Constant Change, brings evidence-based principles to organizational effectiveness, while actually making the reading of a business book entertaining. Brad has been bringing his experience and research to leaders of businesses and nonprofits for nearly three decades. He is a certified New Product Development Professional (NPDP) and is Editor-in-Chief of Visions Magazine. He’s also a proud father of two, competitive stair climber, and a moderately competent chess player.

Why Would Anyone Want to Visit YOUR Dental Office

Speaker: Brad Barbera

Learn how to create a great experience for your customers, without adding costs, without working harder, and without sacrificing the actual health care that you provide.

Ginny Hegarty, SPHR

Ginny Hegarty is a Dental Practice Management Strategist, Speaker, Author and Coach passionate about helping dental professionals create their next level of success and a practice they love.

Ginny is the President of Dental Practice Development, Inc. providing practice management and team development services to dentistry since 1997. Ginny is a Faculty Presenter for 4 Steps to a Great Hire in the ADA’s Executive Certificate Program with the University of Notre Dame [a big deal in her Irish Catholic, football-loving family!] She is a Past-President of The Academy of Dental Management Consultants. Ginny’s new book is PIVOT, Practice Leadership Redefined.

Your HR GPS

Speaker: Ginny Hegarty, SPHR

Your people are either your best competitive advantage or they are the red lights and speed bumps that slow you down and keep you spinning your wheels, struggling to reach your goals.

Dana Watson, FAADOM

Dana is a Fellow of the American Association of Dental Office Management and a member of the Academy of Dental Management Consultants as well as the Speaking & Consulting Network. After teaching high school science for ten years, Dana moved to dentistry and has been working in the dental field for over fifteen years. She is the owner of Distinction Dental Management Systems and enjoys teaching foundations of excellence for the dental team and building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her home town of Nashville, Tennessee.

General Dentistry Forum LIVE!

Facilitated by: Dana Watson, FAADOM

The nation’s largest live networking event for dental management professionals. The live version of one of AADOM’s most valued benefits, the members only forum!

Susan Gunn

Susan definitely has a wild, crazy, fun side but she is very serious about the financial organization of dental practices. An Advanced QuickBooks ProAdvisor & a Certified Fraud Examiner, she has helped practices organize and keep their revenue for over twenty years.

Having written 38 books and a nationally recognized speaker, Susan has been appointed as an American Dental Association Consultant to the Council for 2016-2017, recognized since 2005 as A Leader In Consulting by Dentistry Today Magazine and named an American Dental Association Financial Matter Expert and a Guidelines for Practice Success Expert. Susan lives in her hometown, Arlington, TX.

The Other Half of the Software Equation QuickBooks Essentials

Speaker: Susan Gunn

It’s time to address the other half of your practice’s accounting: QuickBooks. You received training on the practice software but you’ve been winging it on QuickBooks. No worries. Help is right around the corner. Fret no longer.

Lois Banta

Lois Banta is CEO, President and Founder of Banta Consulting, Inc., a company that specializes in all aspects of dental practice management. Lois has over 37 years of dental experience and consults and speaks nationally and internationally. She is the owner and CEO of The Speaking Consulting Network, and a member of ADMC, ADAA, NSA and AADPA.

The Secrets of Total Team Scheduling

Speaker: Lois Banta

Spend a few hours, and take away the many keys for a better bottom line for the life of your practice! It seems so simple, but it’s not. In reality you’ve got…last minute cancellations…procedures that take longer than expected…grumpy patients in the reception room…grumpier staff members blaming each other (or the dentist).

Specialty Network Chairs

We’re excited to have our own AADOM Specialty Network Chairs facilitate this session. Meet Cindy Galbreath, FAADOM, Traicee Stafford, FAADOM, Andrea Bowlin, FAADOM, Tammy Coleman, FAADOM, Michael Cruz, FAADOM, Lisa Holing, Courtney Roberts, FAADOM and Trish Lewis-Clark, FAADOM.

Specialty Practice Forum LIVE!

Facilitated by: Specialty Network Chairs

The nation’s largest live networking event for dental management professionals. The live version of one of AADOM’s most valued benefits, the members only forum – specifically for Specialty Practices!

Friday Afternoon: Sponsored Educational Sessions

More Courses Coming Soon!

Kristen Brown

Kristen Brown was named one of the top 20 trailblazers in the meetings industry by Meetings Today magazine because her programs are entertaining and actionable. She motivates people to be high-performers, embrace win-win leadership, and provide top-notch sales and service. After 15 years in traditional corporate leadership roles, she started her business after she was widowed unexpectedly with a 10-month old baby during the economic collapse and a challenging job situation.

Some past speaking clients include Association of Legal Administrators, Retail Value Chain Federation, Mayo Clinic, Minnesota Vikings, nursing associations, healthcare companies, international corporations, and more. She has been seen on national media sharing insights from her bestselling books and in-depth research including Live with Kelly, HLN, Fox, Forbes, Psychology Today, Working Mother, and more.

She lives in Minneapolis with her daughter and will do just about anything for bacon or an extra hour of sleep. Plus she loves going to the dentist! To learn more, visit KristenBrownPresents.com

The Happy Hour Effect: 5 Power Shots to Minimize Stress and Maximize Time

Speaker: Kristen Brown

You’re a smart, successful dental industry professional who has what it takes to drive success for yourself and build positive relationships with your patients, co-workers, and community. But you also face the ongoing stress of growing your practice, providing top-notch service, staying up-to-date on regulations, managing multiple locations, ensuring your patient base is happy, streamlining systems and processes, communicating with your team, and making time for your personal life. Whew!

Fred Joyal

Fred Joyal is the founder and president of 1-800-DENTIST, and author of two best-selling dental marketing books, Everything is Marketing and the newly released Becoming Remarkable. As the industry’s foremost expert on dental consumer marketing, Fred has lectured at dental tradeshows nationwide and is a regular contributor to various print and online publications. Fred writes a dental marketing blog at GoAskFred.com, where he posts weekly with new ideas and changes and in marketing, social media and the dental world.

Revolutionize Your Front Desk

Speaker: Fred Joyal

Join Fred Joyal, co-founder of Futuredontics® and 1-800-DENTIST®, for an in-depth look at the innovative technologies and best practices that are revolutionizing front desk operations.

Debra Engelhardt-Nash

Debra Engelhardt-Nash has been in dentistry over 30 years. She has presented workshops nationally and internationally for numerous study groups and organizations. She is a repeat presenter for the American Dental Association, Chicago Dental Society and the American Academy of Cosmetic Dentistry. She has written for a number of dental publications and has been honored twice as author of the year for her contributions to dental journals. Debra was also an instructor for the Central Piedmont Community College Dental Assisting Program and a guest instructor for Medical College of Georgia School of Dentistry, the University of Minnesota and Oregon Health Sciences University.

She is a founding member and served two terms as President of the National Academy of Dental Management Consultants currently serving again as President of that organization. Debra is also a member of the American Academy of Dental Practice Administration and Speakers Consulting Network. She serves on the Practice Management Advisory board for the American Dental Association.

Debra has been listed in Dentistry Today as a Leader in Continuing Dental Education and Dental Consulting. In 2008, Debra was awarded the American Dental Assistants Association highest honor – The Distinguished Service Award. She was also honored by in 2014 as Top 25 Women in Dentistry and the 2015 recipient of the Gordon Christensen Outstanding Lecturer Award.

The Upside of Dentistry - Your Role in Dental Market Trends

Speaker: Debra Engelhardt-Nash

The significance of Dental Teams in all aspects of the dental marketplace continues to rise in all current types of dental environments. Whether you work in a private practice, group, DSO, or franchise it is critical to learn the current and growing trends in the industry and how they apply to patient care and related services.

Kurt Tullar, J.D.

Kurt Tullar is an HR Advisor and a licensed attorney with over 10 years experience as a litigator and compliance officer. Kurt spends his days helping CEDR members understand the many ways in which employment laws impact HR policies and providing guidance to successfully resolve workplace problems.

How’d You Manage THAT? Actionable Strategies to Reduce Drama, Build Rapport, and Get What You Need from Your Team AND Your Boss

Speaker: Kurt Tullar

Have you ever known another manager or practice administrator who seemed to have it all together? Their practice is drama free, boasts a high-functioning, happy team and great production levels, and has a fully supportive boss. Particularly after a challenging day, you may feel that’s an impossible feat to achieve!

Cathy Jameson, PhD

Cathy Jameson is the founder of Jameson Management, an international dental management, marketing and hygiene coaching firm. The Jameson Method of Management, developed by Cathy, offers proven management and marketing systems for helping organizations improve their workflow and efficiency in a positive, forward thinking culture. Cathy earned a bachelor’s degree in Education from the
University of Nebraska at Omaha and then a Master’s Degree in psychology from Goddard College. She received her doctorate from Walden University.

Cathy has been named one of the Top 25 Women in Dentistry as well as being the recipient of the second Lifetime Achievement Award from the American Association of Dental Office Management in 2014.

She considers herself a life long learner and encourages those around her to be in a constant state of study, growth and action. She is the author of several books, including her latest title, Creating a Healthy Work Environment.

Creating a Healthy Work Environment

Speaker: Cathy Jameson, PhD

Your practice cannot operate or reach its full potential without a dynamic, productive team. This engaging and informative course allows each participant to take a deep look at his/her role in the practice as well as examining the business and where it is going.

Tonya Lanthier

Tonya Lanthier is the founder and CEO of DentalPost, the premier online and mobile dental job board and community. The dental tooth duchess entrepreneur is passionate about improving lives and helping dental professionals build teams that excel by using data to make smarter hires. She is an uber connector and optimist that loves adventure – a true MavHERick.

Due to a traumatic childhood bicycle accident, Tonya knew at a young age that dentistry would be her chosen path. In 2005, while practicting as an RDH and struggling to begin a family, Tonya started DentalPost. Dental professionals utilize DentalPost to connect and make better job choices and hiring decisions using data. Tonya is now a mother of twin fourteen-year old girls, and has grown the company into a networking community for more than 750,000 dental professionals and 47,000 dental offices. DentalPost has made the Inc. 5000 list of fastest growing private companies three years in a row.

Tonya, a native of Atlanta, is a member of the American Dental Hygienists’ Association (ADHA), Entrepreneurs’ Organization (EO), a supporter of AACD’s Give Back a Smile program and a volunteer at several charitable organizations including Georgia Mission of Mercy and Ben Mansell Clinic. She is a board member of the Oral Cancer Cause and Dental Entrepreneur Women. Tonya speaks at popular dental conferences sharing her story and how to build winning teams. She also speaks to dental hygiene students, and coaches dentists and dental professionals on culture and careers.

Supercharge Your Dental Team - The Latest Techniques for Making Your Best Hires

Speaker: Tonya Lanthier

Tonya Lanthier, CEO of DentalPost.net, draws on her 20 years of experience in the dental industry and her highly data-driven job search website to teach the best approach to establishing a dynamic practice culture that attracts the best team members and creates an environment where patients can’t resist recommending the practice.

Shannon Mackey Whitney Speir

Shannon Mackey is the Co-Founder and Marketing Maven of Roadside Dental Marketing, a leading provider of websites and marketing for the top dentists throughout the country. With more than 20 years of real-world experience in high-performing practices, her energetic love of marketing is a driving force behind Roadside’s practical solutions for successful dental practices.

Google makes approximately 500-600 changes to its algorithm each year, which means the realm of online marketing never sits still – and neither does Shannon. Shannon coaches and trains top multi-disciplinary practices to implement simple, step-by-step strategies that result in increased new patients, referrals, reviews, and rankings. Her infectious enthusiasm and out-of-the-box approach have led Roadside to the top of the dental website design and marketing field.

With more than 15 years in marketing and design, Whitney is the Marketing Director for Roadside and has a passion for helping dental professionals learn how to implement simple strategies that get BIG results – more patients and more revenue!

A self-described “marketing nerd” (glasses and all!), Whitney’s top goal is to help Roadside’s clients get TONS of patients by means of powerful marketing strategies and dental websites.

Create Your Marketing DREAM TEAM “What, I don’t have to do it all?” Nope!

Speakers: Shannon Mackey and Whitney Speir

With all the things on your to-do list from day to day, marketing tasks can easily get back-burnered. But marketing doesn’t have to be on your shoulders alone – we’ll show you how to get your team to think like promoters every single day.

Dave Monahan

Dave Monahan is the CEO of Kleer and has a passion for creating technology-enabled businesses that improve people’s lives. Prior to joining Kleer, Dave served as the President and CEO of FitLinxx, a leader in the wearables market, where he created simple, affordable and connected wearable devices for the medical and sports markets. FitLinxx devices enabled patients to monitor and manage chronic conditions and athletes to monitor and improve their performance. FitLinxx partnered with over 50 leading fitness and health companies to embed Fitlinxx devices and data platform into customized applications.

While at Microsoft from 1999 to 2006, Dave developed new product, market and partnering strategies that helped Microsoft and thousands of Microsoft partners enter new markets and grow.

Dave is a graduate of the Pennsylvania State University and Loyola University, and resides in the Greater Philadelphia area. Dave is married and has 3 children, ages 12, 14 and 16. When Dave is not coaching or supporting his kids’ activities, he finds time to exercise, travel and play any sport or competitive activity that he or his friends can dream up.

Increasing the Value of Your Practice without Adding New Patients

Speaker: Dave Monahan

Dental Practices often believe getting new patients in the door is essential for growth. However, attracting new patients is an expensive, time consuming, and often unsuccessful process. Practices are learning what other industries have known for some time. It’s much easier and more cost-effective to grow by selling more services to your existing patient base.
But how?

Saturday Morning: Sponsored Educational Sessions

More Saturday Morning Courses Coming Soon!

Laura Hatch, FAADOM

Laura Hatch helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. With a bachelor’s in human resources and a master’s in organizational leadership, Laura Hatch has committed years of study to learning how to manage and empower team members. Laura partnered with her husband to build and manage two fee-for-service dental practices. Twelve years later, she founded Front Office Rocks, which offers Web-based, on-demand front office training for dental practices. As the leading authority on virtual dental front office training, Laura has developed training methods that consist of established ideas and practical training that can be easily implemented into any office.

Laura has been published in Dental Assisting Digest, Dentaltown, and Dentistry IQ. She is also a fellow of the American Association of Dental Office Managers, a national and international speaker on dental practice management for leading dental authorities, state and local dental societies, study clubs, and an advisor to several companies within the dental community. She is a member of the National Speakers Association and the Speaking Consulting Network. Laura was recognized as one of DPR’s Top 25 Women in Dentistry in 2016.

How to Have Difficult Discussions Like a Rockstar

Speaker: Laura Hatch, FAADOM

As the office manager, you regularly manage patient issues, office drama and the working relationship you have with the doctor, who can be your biggest advocate or detriment. This course dives into the complex relationship office managers have with the doctors in the practice.

Rick Willeford, MBA, CPA, CFP

Raymond F. “Rick” Willeford, MBA, CPA, CFP was one of the first Dental CPAs 40 years ago. However, he is also an Electrical Engineer from Georgia Tech and the developer of DentaMetrix—a professional strength data extraction and dashboard software. Rick has always been interested in increasing a practice’s top line revenues, and he has a unique combination of knowledge in cutting edge technologies, along with deep experience and understanding of the business and practice management side of dentistry.

But Who is Watching the OTHER 40 Profit Leaks?!?

Speaker: Rick Willeford, MBA, CPA, CFP

Sure, you need to ‘watch your numbers’—but which numbers?!?

Your probably track the main areas, like production, collections, patients, recare, etc.. But would you like to dig deeper and discover the measurable ‘drivers’ that actually impact those areas?

Weston Lunsford

As CEO of Dental Intelligence, Weston oversees the direction of the company and its products. He manages the company’s revenue growth, strategic vision, and future expansion plans. He also dedicates a large part of his time to being directly involved with our clients, both dentists and practice team members, in order to fully understand their needs, wants and experiences with Dental Intelligence’s products and solutions.

"There’s Too Much To Pay Attention To!" The Power of Data in Improving Patient Care & Team Performance

Speaker: Weston Lunsford

This fast-paced, interactive course with Weston will change the way you think about the business of dentistry, and how you manage your own team. You’ll leave this session empowered to use actionable metrics to directly impact patient health, team performance, and practice profitability.

Jeff Gladnick

Jeff Gladnick is the founder and CEO of Great Dental Websites, a digital marketing agency for dental practices of all stripes and the creator of a dental website software platform that makes building a dental website and marketing it easier, faster, and less expensive. He comes from a family of 8 Dentists, and has worked in marketing for over 15 years, and his company has worked with over 600 practices, in 5 countries, on 3 continents.

Steal These Marketing Ideas for Your Practice

Speaker: Jeff Gladnick

Brilliant marketing tactics, curated from hundreds of practices in 5 countries, that you can implement right now in your practice to wow your team. We’ll cover both online and offline ideas, ways to involve your team, tricks to get your Dentist involved.

Bruce Bernstein Emily Vines

Bruce Bernstein, Vice President of Global Sales for Launch Loyalty, has been a dental plan industry leader for more than 16 years. He began his career in provider network management learning each aspect of building and maintaining industry-leading, proprietary dental networks. Bruce then spent time in the marketing department before moving into his current global sales role.
Several years ago, he began working with corporate dental groups to build fully customized private-labeled discount plans that increase patient loyalty and treatment acceptance. In addition to building programs from the ground up, Bruce has also helped several clients develop strategies to enhance and revamp their existing programs. Bruce plays an integral role in the ongoing development of the Launch Loyalty platform.

Emily Vines, Business Development Specialist, plays an integral role on the Launch Loyalty sales team. Emily attended Texas State University and graduated from the McCoy College of Business where she developed a passion for marketing, strategic initiatives and many aspects of the business world. Her focus and passionate drive for success makes her a valuable asset to our growing team.

As Business Development Specialist, Emily is dedicated to helping dental offices create and launch successful in-house plans. Her goal is to ensure each new plan that we create perfectly fits each of her client’s needs and provides profitability for their practice. Emily enjoys helping dental offices find their full potential by creating custom in-house plans.

In-House Discount Plans: Do They Really Work and How Are They Regulated?

Speakers: Bruce Bernstein and Lauren Kelly

As in-house discount plans continue to increase in popularity among dental offices and their patients, it’s important to understand how they work and if they’re right for your practice.

Tom Clark

Tom Clark is founder of Banyan (formerly Social Dental), a health tech company. Tom created the industry’s only HIPAA-compliant patient photo and review sharing app to help doctors grow their practices by building trusted relationships with patients. Previously, Tom was president and CEO of WhiteCap Dental Solutions, where he disrupted the dental implant industry’s dependence on field sales by selling directly to dentists. Under Tom’s leadership, WhiteCap achieved a three-year growth rate of 625%, hitting #734 on the Inc. 5000 list of the fastest-growing companies. When he’s not building businesses, Tom enjoys spending time with his family and boating.

How to Build a Dental Marketing Playbook

Speaker: Tom Clark

Join Tom Clark as he walks you through the essentials of building a complete marketing playbook.

Saturday Afternoon: Educational Sessions

Judy Kay Mausolf

Judy Kay Mausolf is a speaker, author and dental practice culture cultivator with expertise in helping others get happier and more successful! She coaches teams how to grow their practices by becoming better leaders, working together better and delivering service with more focus and passion.

She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, member of the National Speakers Association and Academy of Dental Management Consultants.

Super Teams Panel!

Moderated by: Judy Kay Mausolf

Are you struggling with some specific challenges in your practice? Do you wish you could just pick the brain of an industry consultant? Well wish no longer!

Janice Hurley

Janice Hurley is Dentistry’s Image Expert on personal presence and professional success.

Attendees to her courses have described her as profoundly articulate, gracefully charismatic and powerfully entertaining. She has been honored for more than ten years as one of the top speakers in dentistry by Dentistry Today.

A noted authority on treatment presentation and effective in office systems, Janice consults and coaches “hands on” and through articles published in Dental Economics, Dentistry Today, The Progressive Dentist, and others. Even dental hygiene schools use her written protocol standards for both image and effective communication. She knows what it takes to project professional excellence and confidence so others feel it instantly, her goal is for everyone to use their professional energy for personal success.
Janice’s energy is contagious and audiences inevitably leave raving fans and ready to reenergize their lives, and their practices. Janice has been a featured speaker with the Thomas P. Hinman Dental Meetings, Yankee Dental Congress, American Academy of Cosmetic Dentists, American Association of Endodontists, Philips Sonicare, Academy of Dental CPAs , Henry Schein, and many, many more.

50 SHADES OF AMAZING - Why Not?

Speaker: Janice Hurley

Figure out your own formula for looking and feeling amazing!

Mark Murphy, DDS

Mark is the Principal of FunktionalTracker.com, Lead Faculty for Clinical Education at ProSomnus Sleep Technologies, serves on the Guest Faculty at the University of Detroit Mercy and Michigan Schools of Dentistry and as a Regular Presenter on Business Development, Practice Management and Leadership at the Pankey Institute.

He has served on the Boards of Directors of the Pankey Institute, National Association of Dental Laboratories, the Identalloy Council, the Foundation for Dental Laboratory Technology, St. Vincent DePaul’s Dental Center and the Dental Advisor.

He lectures internationally on Leadership, Practice Management, Communication, Case Acceptance, Planning, Occlusion, Sleep and TMD. He has a knack for presenting pertinent information in an entertaining manner.

Leadership Lessons for Dental Teams

Speaker: Mark Murphy, DDS

The dental teams that are most successful have strong leadership at every level. From vision, through planning and onto the execution and implementation, there is alignment and congruence that supports high performance.

Susan Gunn

Susan definitely has a wild, crazy, fun side but she is very serious about the financial organization of dental practices. An Advanced QuickBooks ProAdvisor & a Certified Fraud Examiner, she has helped practices organize and keep their revenue for over twenty years.

Having written 38 books and a nationally recognized speaker, Susan has been appointed as an American Dental Association Consultant to the Council for 2016-2017, recognized since 2005 as A Leader In Consulting by Dentistry Today Magazine and named an American Dental Association Financial Matter Expert and a Guidelines for Practice Success Expert. Susan lives in her hometown, Arlington, TX.

Your Actions Speak Louder Than Words - Ethics is Truly a Choice

Speaker: Susan Gunn

Susan’s sense of humor and real life stories drives home the point that ethics really are simply a choice…your choice…and, your choice makes a difference.

Teresa Duncan, MS, FAADOM

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth. She is a Fellow of the American Association of Dental Office Management. Her memberships include the Association of Certified Fraud Examiners, National Speakers Association and the Academy of Dental Management Consultants. She was recently named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s CDT 2017 Companion Guide. Teresa received her Master’s Degree in Healthcare Management.

Network Participation: Is it Working for You?

Speaker: Teresa Duncan, MS, FAADOM

It is possible to be profitable in today’s insurance environment with efficiency and proper positioning. This interactive workshop will help you to decide your insurance participation and profitability comfort level.

Lois Banta

Lois Banta is CEO, President and Founder of Banta Consulting, Inc., a company that specializes in all aspects of dental practice management. Lois has over 37 years of dental experience and consults and speaks nationally and internationally. She is the owner and CEO of The Speaking Consulting Network, and a member of ADMC, ADAA, NSA and AADPA.

A Day in the Life of a Manager...Everything I Know...I Learned in Kindergarten. How to Lead, Motivate and Celebrate Managing Your Practice

Speaker: Lois Banta

A day in the life of the Manager in a practice is ever changing and has many layers. There are reports to monitor, trends to identify and a multitude of day to day fires to put out. And then, there is the challenge of keeping everyone motivated and involved.

Ginny Hegarty, SPHR

Ginny Hegarty is a Dental Practice Management Strategist, Speaker, Author and Coach passionate about helping dental professionals create their next level of success and a practice they love.

Ginny is the President of Dental Practice Development, Inc. providing practice management and team development services to dentistry since 1997. Ginny is a Faculty Presenter for 4 Steps to a Great Hire in the ADA’s Executive Certificate Program with the University of Notre Dame [a big deal in her Irish Catholic, football-loving family!] She is a Past-President of The Academy of Dental Management Consultants. Ginny’s new book is PIVOT, Practice Leadership Redefined.

Simple Changes - Big Rewards Communication Secrets of Great Leaders

Speaker: Ginny Hegarty, SPHR

If you’re a practice leader who sometimes feels like you’re herding cats, this is the course for you!

Theresa Narantic

Theresa has been in the dental industry for over 35 years and has focused exclusively on the growth and success of dental businesses. Beginning a well-traveled career beginning as a dental assistant, financial coordinator and multi-office manager, coupled with academic understanding of the business environment, Theresa has been extremely successful in assisting dental practices initiate and/or strengthen their businesses. An authentic understanding of clinical, administrative and comprehensive business has allowed audiences to derive comprehensive understanding of pertinent industry topics in general and specialty dental practices. She is a member of the Academy of Dental Management Consultants and Speaking Consulting Network.

YES, YES, YES! When Do We Start?

Speaker: Theresa Narantic

What if your schedule was so full that the most difficult task you had in your practice was trying to find appointments for EVERY patient you had because every one of them wanted to start immediately after you shared their treatment plan?

Dana Watson, FAADOM

Dana is a Fellow of the American Association of Dental Office Management and a member of the Academy of Dental Management Consultants as well as the Speaking & Consulting Network. After teaching high school science for ten years, Dana moved to dentistry and has been working in the dental field for over fifteen years. She is the owner of Distinction Dental Management Systems and enjoys teaching foundations of excellence for the dental team and building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her home town of Nashville, Tennessee.

Expect the YES! Forget the Rest!

Speaker: Dana Watson, FAADOM

Courage and Confidence to Ensure You Can Convert Any Caller into A Patient of Record!

Brad Barbera

Brad Barbera is an author, speaker, trainer, and consultant in strategy, innovation, and mission-focused teamwork. His book Keep Innovation Simple – Lead with Clarity and Focus in a World of Constant Change, brings evidence-based principles to organizational effectiveness, while actually making the reading of a business book entertaining. Brad has been bringing his experience and research to leaders of businesses and nonprofits for nearly three decades. He is a certified New Product Development Professional (NPDP) and is Editor-in-Chief of Visions Magazine. He’s also a proud father of two, competitive stair climber, and a moderately competent chess player.

"Mission: If It's not Impossible, It's not Worth Doing"

Speaker: Brad Barbera

What would make you want to go into the office, even if you weren’t getting paid for it? Extraordinary organizations focus relentlessly on such missions, and make the lives of everyone they touch better for it.

Moderated by: Courtney Roberts, FAADOM

Courtney is a 13+ year veteran of the dental field and in 2014 she earned the title of Fellow by the American Association of Dental Office Management (AADOM). She was a nominee for the 2015, 2016, 2017 and 2018 Practice Administrator of the Year Award and AADOM also honored Courtney with the Practice Manager of Distinction Award 3 years in a row. In addition, Dental Product Reports named Courtney as one of the Top 25 Women in Dentistry for 2016 and she is a member of the Speaking Consulting Network and AADOM’s Speaker/Consultant Alliance. Courtney has received national publications on practice management articles that have been featured in DentistryIQ, Dental Assisting Digest, and The Observer. She has continued her passion of dentistry by becoming an accredited AADOM Ambassador, an AADOM Lifetime Member, and she also serves as the designated chairperson for the AADOM Endodontic Specialty Network as well as the board of directors for the San Diego Chapter for Dental Office Managers Study Club.

Referrals, Bagels & Doughnuts General Practice KOL for Specialty Practice Managers

Facilitated by: Courtney Roberts, FAADOM

AADOM Members learning from AADOM Members! One of the most interactive sessions of the conference! This session is for Specialty Practice Managers.